Reviews
The service was great the people was super nice .good...
The service was great the people was super nice .good experience.👍 The service was done.in good time. My car was sanitized..thank U for a job well ✔ done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and please let us know how we can help out in the future!
My service advisor Bobby Reese was Friendly and provided...
My service advisor Bobby Reese was Friendly and provided great customer service . I’m definitely coming back to get my car fixed. Thank you so much !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and please let us know how we can help out in the future!
This was the worst maintenance experience I've ever had...
This was the worst maintenance experience I've ever had in my life. The level of customer service was extremely poor. I brought my Jeep in to have a stud replace. This was one hour of scheduled service. I was not notified that my vehicle was not ready for pickup until approximately 5:50 that evening. So, I wasn't able to pick it up until the following morning. When I came to pick the vehicle up,I noticed that upon installing my wheel, the mechanic stripped a different stud than the one that he originally replaced. Donald denied responsibility for this and charged me for another hour of labor to repair the stud that his mechanic stripped. To top it all off, when I was finally able to leave with my vehicle. I had to drive back to the dealership because the mechanic kept my socket to fit my lug nuts. Donald did not even seem to care that I had been so inconvenienced during my maintenance visit... I doubt I'll be back..
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
Good service from. Eric in service department. He handled...
Good service from. Eric in service department. He handled all of the situations professionally. I will continue to use him for my service needs. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department gets a ton of praise and i totally see why! Thank You so much for taking the time to recognize how good of a job they do and please don't hesitate to let us know jhow we can help out in the future!
Sharon is great to work with! Very caring and...
Sharon is great to work with! Very caring and understanding of our needs. She made the process easy and I know we got a great deal. Thanks Sharon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service is key and luckily we have people like Sharon to help out with that! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!
Brought my vehicle in for a check engine light. Darrell...
Brought my vehicle in for a check engine light. Darrell was very helpful and friendly getting it checked out. I am very pleased with choosing Rick Hendrick for my vehicle needs. I will return. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department gets a ton of praise and i totally see why! Thank You so much for taking the time to recognize how good of a job they do and please don't hesitate to let us know jhow we can help out in the future!
Service
My service gentleman did a great job. He got me in and out in good timing . He was attentive and polite .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the great review and welcome to the Hendrick family!
They got me in and out quick. Made sure to cover areas...
They got me in and out quick. Made sure to cover areas where employees will be touching on the inside of my vehicle. Good job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and please let us know how we can help out in the future!
Matt was excellent. He got the job done and was very...
Matt was excellent. He got the job done and was very helpful. Love the car. Ashley & Jd we appreciate you for sure thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our service department gets a ton of praise and i totally see why! Thank You so much for taking the time to recognize how good of a job they do and please don't hesitate to let us know jhow we can help out in the future!
I bought a 2019 Nissan Sentra from them and they went...
I bought a 2019 Nissan Sentra from them and they went above and beyond for me. I brought my car the the service department and they replaced one of the tires at no cost and replaced a fuse for my brake lights. They have great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department gets a ton of praise and i totally see why! Thank You so much for taking the time to recognize how good of a job they do and please don't hesitate to let us know jhow we can help out in the future!