Reviews
2019 Jeep Cherokee
Hendrick dealerships are always great very knowledgeable salesman, and all of the other employees that make up the dealership. Troy Dawkins the salesman is the best. Also they have a good service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hardcorebowler2, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
Too much time!
The people here are nice and will try to work with you as much as possible. The time spent waiting for simple repairs to getting a car could be much better. I waited a long time for a simple repair and for a car simply because some representatives were not updating me on things as they were happening. customers time is very valuable so I would recommend all of the staff to consistently check in on your customers and inform them every step of the way with facts.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Simpleme, we're happy you found our staff to be so supportive during your experience here at Hendrick Chrysler Dodge Jeep RAM Duluth. Please don't hesitate to reach out if there's anything additional we can do for you.
Thanks ms heather
My service provider heather was extremely upfront and direct with me. She made sure my battery replacement was still covered under warranty. I didnt know that these batteries came with a warranty. She was extremely busy and still professional. Keep up the great work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Darriu24, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Very long
I feel the sale was too long.and the price was high but they was very helpful with that being my daughter first car I would like to thank Tyler. He was very patient and nice gentle man.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Aliyahwalker0421, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Very helpful
Amazing, Nick made my car buying experience very quick & very easy. This was easily my best experience ever purchasing a car and I have to give Nick all the credit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doug James, thank you for your kind review; we are happy to pass along your comments to Nick here at Hendrick Chrysler Dodge Jeep RAM Duluth! Thank you, and have a fantastic day!
I made appointment when I got there nobody knew who I was re
My view of things they tell you a lot of lies then when it’s time to take care of problems nobody wants to take care of problems everybody want to pass the buck they know who they are I’m still waiting for my bill of sale Magine that
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They almost force you to stay
Drove 3.5 hours to get car. They called 3 times on way down to make sure i as coming. Then when I get there they tell me they sold that car 1 hour earler. No one mentioned this during those 3 phone calls. Then feel like i was pressured into buying a car i didnt want. Called back next day, they said they would call me back, 4 days later havent heard a word.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Joe, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at 470-489-0985 (ask for Tim) to speak to our manager directly.
Dreams come true!
Extremely grateful for Erick, best sales man. At 22 I was able to purchase my dream car thanks to him and the financial staff. I highly recommend him to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susanaguilar10, we are very happy we could provide you with a positive experience! Thank you again for the great review!
2nd chance
I brought my car here a few ago and dealt with an individual that I did not feel confident with. So I took my car back a d was going to take it else where. Sometime went by and I decided to call back and I got Lance. He was so kind, helpful and patient with me. If it wasnt for him I would have never come back to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Edwards.boyer, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
AMAZING !!!!
Purchased a brand new charger hellcat and Sharon Hester(salesman) and rest of the team was amazing ! I would highly recommend choosing Rick Hendrick CDJR in Duluth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dnlhoe, your satisfaction is our top priority. We're looking forward to your next visit with us!