Reviews
Great Service
Service Manager was very polite and personal. Made sure I was comfortable during my wait. All other staff welcoming, spoke and made eye contact. Thank you for great staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bmw1213-dena, thank you so much for your positive comments about BMW of Southpoint! We look forward to assisting you in the future!
Superior Service
I had a very good experience working with Nate in the service department. He is knowledgeable and professional. The work was good and fast. The environment is very pleasant while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Andi, we appreciate your positive review about your recent experience with us! We hope to serve you again in the future!
Great Customer Service
Great Customer Service, very detailed regarding what services my vehicle needed I would highly recommend this dealership. Nate Gibson was my client advisor and it was a pleasure working with him. I also had a full car detail, which was AMAZING!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dnyce, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! Please let us know if there is anything more we can do to assist you!
Excellent service at BMW of Southpoint
My service experience at BMW of Southpoint has been consistently excellent. The staff are professional, knowledgable and welcoming. They go above and beyond to make certain the customer is completely satisfied. I give BMW of Southpoint my highest recommendation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cheryl Rose, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint! If anything else comes up, please don't hesitate to reach out!
Unbeatable
I am into my fourth vehicle with this dealership, three of which have been BMWs. This service group is consistently over the top good. I challenge anyone to find customer service that is as good as that delivered by service manager Patricia and service consultant Malcolm. Good for Hendricks for identifying such talent!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Happy Customer, thank you for sharing such terrific feedback with us! We are so happy to hear that you enjoyed your recent service visit. We're always here to help!
Service
My first time visiting and will return. Malcolm was a great service advisor. I waited for my car and they provided a comfortable place for me to work while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Screen Name, we are so pleased you enjoyed your visit to BMW of Southpoint! We hope to be of service to you again in the future!
The best
Wonderful in every aspect: customer service, diagnosis, shuttle, wait time...it was my first visit and a very impressionable one. I'm definitely making this my service center.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Shorty40, we are so glad that you enjoyed your recent service visit with us! Thank you for taking the time to tell us how we did. If we can assist you further, please let us know!
Excellent customer service
Excellent customer service with a touch of effectiveness communications. Kenneth was sympathetic due to me coming in with a problem and making sure they finished the car while I just got out of the hospital at Duke Raleigh and was hurting badly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Lakeside, thank you for your wonderful feedback! We are so happy to hear that you enjoyed your visit with Kenneth. Get well soon!
Excellent Service
My customer service rep (Carnell) was wonderful. He gave me his honest opinion about what he thought I needed and what I didn’t need at this time. He explained various options to me. In addition, the waiting area was very comfortable and accommodating. I was able to relax and to take care of business when I needed to. I always feel like a VIP when I’m there. Thank you for an excellent experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear NicoleB, thank you for sharing your feedback with us! We are so glad to hear that you felt like a VIP during your visit - that is exactly what we strive for. We look forward to your next visit, and in the meantime, we are always available if you have any questions!
BMW Southpoint
Brought vehicle in for service. Team was prompt, friendly and informative. They made sure all services were up to date. Over all a Great service team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mspear51w, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!