Reviews
Well cared for
The service department at Hendricks is five star. From the minute you drive in your five star service begins. Video of your vehicle and walk through with your service tech lets you see and hear what?s happening with the car. Communication is great!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
328i, we are so pleased you enjoyed your visit to BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First Service
First service on BMW x5 was great. Alex. Kuszajewski was excellent. Kept me informed throughout whole process. Explained results and was helpful and attentive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron Blankenship, thank you so much for your positive comments about BMW of Southpoint! Thank you so much again for your feedback! We hope you have a great day!
Outstanding Service
Alex Kuszajewski was the service advisor when we took our BMW in for two recall items. He was pleasant, knowledgeable and professional. We couldn?t have asked for better service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane Kiel, thank you so much for your positive comments about BMW of Southpoint! Feel free to reach out to us if you need anything. Have a wonderful day!
Outstanding customer service and support throughout my
Outstanding customer service and support throughout my oil change! I just wish they had loaner cars for all customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Hendrick BMW Durham
Nate explained all of the repairs clearly and answered all my questions. His responses further increased my trust in the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Caroline, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
They went out of their way to get my issues resolved and
They went out of their way to get my issues resolved and were very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jonyxx919, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Buy from Shahab Sheibani !
Buy from Shahab Sheibani !! He is awesome and very professional. He is my salesperson for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Selena.Tuck1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Please don't hesitate to reach out to us if there's anything more we can do!
BMW Southpoint (and Ed Hagen) are outstanding!
This is the third BMW I've bought from this dealership and this salesman (Ed Hagen). Great dealership and Ed is unmatched in his expertise, helpfulness, and integrity.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding customer service.
Outstanding customer service. Nate Gibson and his team are always very professional and the communication with the customer is first class.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charlotte Vick, thank you so much for your positive comments about BMW of Southpoint! Feel free to reach out to us if you need anything. Have a wonderful day!
Thank you! You too!
Terrific Service
The Hendrick Southpoint BMW dealership continues to excel by being helpful, professional and technically capable. The front desk is always ready to assist. Management will ensure you are treated fairly. Josh Randel is an exceptional representative of the organization who describes and details all the costs as well as the work to be performed. He also keeps you up to date on the inspections, findings and all work done. The dealership is a top notch organization.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob A., thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!