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Lorenzo Ford

(842 reviews)
Visit Lorenzo Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–3:30pm
Sunday 11:00am–7:00pm Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (877) 264-7709 (877) 264-7709
Used (866) 540-7782 (866) 540-7782
Service (866) 956-0482 (866) 956-0482

Reviews

(842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lorenzo Ford from DealerRater.

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sale representative

Experiencia excepcional! Llegué sin saber si realmente quería un dodge ram pero Yandy Baez me lo recomendo y honestamente me lo vendio, y ahora estoy muy contento con el auto y agradecido con el. Lo recomiendo encarecidamente.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Walk in the other day with my wife just to browse, and we...

Walk in the other day with my wife just to browse, and we could resist the great deal we were presented. We were giving a few offers to choose from, which all were great. My wife is happy, am so am I. The salesman (Didier Cruz) there was great, bi-lingual and very hospitable. He even called me the day after the purchase to see if everything was alright.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Do not purchase a used car from Lorenzo Ford

I recently purchased a 2005 Ford Expedition from Lorenzo Ford. During my inspection of the SUV I noted several safety issues including lights only in High Beam, window washer fluid pump not working. The Salesman took the SUV to the service department, when the SUV was returned, I was informed all the was fixed. During the drive home the Bright head light indicator came on and I only had bright lights (no dim) and the window washer fluid pump still was not working. 2 days after purchasing the SUV the Check Engine light came on and the truck was dead on the side of the road. I purchased this SUV with cash, the process still took over 4 hours. After the truck breaking down, I emailed Isabella the Sales Assistant. I received a return email Stating “We apologize for any inconvenience. Thank you and have a good morning”. Do yourself a favor look for a used car elsewhere. Once the sale is complete they don’t care about you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Mi nombre es Warren Stable

M nombre es Warren Stable y mi madre compro un carro con el senor Didier y quedamos muy complacido, su buen trato, profecionalismo, habla fluidamente los dos idiomas (espanol and Inglish). nuestra familia lo recomendaria a cualquiera que desee comprar un carro , por su seriedad y sinceridad . GRACIAS DIDIER.!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They have nice cars, and fair pricing. The sales...

They have nice cars, and fair pricing. The sales associate was attentive. I’ll recommend this dealer for someone looking to do business. Good luck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service

Didn’t regret driving an hour and a half to come to this dealership Isidro went above and beyond to help us get a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Great Experience, by Izzy Reyes

Isidro took perfect care of us and we were on our way home with a brand new car in no time. I'd recommend him anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Exceptional Sales Experience, By Izzy Reyes

Isidro took very good care of my vehicle needs, He was professional and provided a no hassle negotiations and I ended up with a great deal on a Van for my business...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Isidro Reyes

Isidro really helped us with great customer service.My husband and I both purchased vehicles becase of the great service from the team of managers and Isidro the sales man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Valerie, thank you for taking the time to highlight our staff's great customer service! We're glad Isidro could help you out, and we hope to see you here again down the road. Have a great day!

Isidro Reyes

Isidro Reyes Exelent service , I highly recommend him. He make sure to adjust everything and work everything for me to take a Mustang 2019 Home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Anibal, we're happy to hear you had a great experience with Isidro. Congratulations on your new Mustang! We appreciate your business and hope to see you again soon. Safe travels!