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Lorenzo Ford

(842 reviews)
Visit Lorenzo Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 3:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–3:30pm
Sunday 11:00am–7:00pm Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (877) 264-7709 (877) 264-7709
Used (866) 540-7782 (866) 540-7782
Service (866) 956-0482 (866) 956-0482

Reviews

(842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lorenzo Ford from DealerRater.

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Fast and excellent service

Gabriel De Los Santos acted in a professional and curtieus manner I would definitely recomend Lorenzo Ford in the future. Thank you William M Lorenzo ( not related )😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was looking for a F-150 and at LorenzoFord I was...

I was looking for a F-150 and at LorenzoFord I was attended by Mr Didier Cruz. A pleasant, dedicated honest trustworthy and very helpful gentleman/salesman. Took all the necessary time. Thanks Didier. Would definitely recommend your service. Johnny Winterdaal from Aruba

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

highly recommend

Mario Machado at Lorenzo Ford is an awesome sales man. very, professional, very effective and explained everything very well. I would very well recommend everyone to go see him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kristyna, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

excellent service

Just recently purchased a car at Lorenzo Ford with Mario machado which was very helpful and professional. I recommend anyone looking for a new or used car to go see Mario at Lorenzo ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Claudio, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Lorenzo Ford for all your vehicle needs! Take care!

Muy contento

Me siento muy contento con hacer pasado por ese concesionario y haberme encontrado con el vendedor Yandy Baez, es una persona extremadamente amable y hace del proceso la mejor experiencia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nos alegra que hayas disfrutado tu experiencia con nosotros y esperamos volver a verte muy pronto.

Excelente customer service

Mi hija y yo estamos muy satisfechos con el trato y servicio de Sr Didier Cruz a quien ya le hemos comprado dos autos. Por esta razón recomendamos altamente al Sr Didier Cruz y al dealer Lorenso Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nos alegra que hayas disfrutado tu experiencia con nosotros y esperamos volver a verte muy pronto.

Sales excellent

Salesman isidro Reyes was patient and clarified everything for us. He was wonderful.Salesman isi was patient and clarified everything for us. He was wonderful.come see him .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

William, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Excelente servicios

Isidro was an excellent sales person , he was very patient and accommodating to my car needs . I recommend Izzy for your next visit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carlos, thank you for your kind review; we are happy to pass along your comments to Isidro at Lorenzo Ford! Thanks again for the recommendation, and have an amazing day!

The service was fast and I got a coupon discountfor my...

The service was fast and I got a coupon discountfor my birthday that recently past. I'm glad to get a oil change there again. Also they are always helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Stopped in to have a rear hatch lift cylinder replaced....

Stopped in to have a rear hatch lift cylinder replaced. Service Writer looked at it, verified it needed to be replaced, determined when one would be there and set up an appointment. Got me in when promised and replaced the cylinder. Just a little disappointed vehicle was not washed. The Chevy Equinox I purchased from this exact location (when it was a Chevy dealer) was always washed at the Chevy dealers, no matter what I had done, including just an oil change. Ford dealers have never even offered to wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.