Reviews
Staff at Texas Auto was extremely helpful. David Melendez...
Staff at Texas Auto was extremely helpful. David Melendez got me a great deal on a 2008 Scion XB. David made it happen. Best experience I've ever had buying a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was very pleased with the professional service I...
I was very pleased with the professional service I received. David my sales guy was very knowledgeable about the car and answered all my questions. Made the whole online experience very positive. Also provided wonderful folks to deliver my wife Mercedes right to our door just a few days later. Scott Moore Mount Vernon Indiana
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a vehicle without physically seeing it...
I purchased a vehicle without physically seeing it because I was in Kansas City , Mo area. The salesman assured me it was in excellent mechanical condition. Several people had driven it and wanted to buy it but was unable to secure financing , I needed to jump on this . They called me continually to complete purchase. I paid them by certified check and had vehicle delivered to trusted dealer and service department I use here in town. When the vehicle arrived it would not start or even jump start, there are numerous issues that will not allow it to even pass inspection so it can be tagged. I contacted North Texas Auto over a week ago and am not getting any response , calls and e-mail are not returned . They are truly mispresenting themselves online. There is no way their service department had went over this car or if so they intentionally put a vehicle on their lot that is not drivable. Also I paid them $3,000 over the book value so they were representing this as a vehicle in great condition.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Julissa has been incredible! Beyond the norm!...
Julissa has been incredible! Beyond the norm! Determined to please and extremely kind!!! Her efforts are genuine and can tell she is very sincere! Thank you! D.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quiero compartir mi experiencia
Compré un auto con el señor David Menendez me atendió de maravilla muy buen trato,quedé complacida y es la segunda vez que compro con él lo recomiendo muy buena persona.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
para David
Ya e comprado un carro y bine por otro el trato es experta cular rápido eficiente con el señor David Meléndez
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I would not buy a vehicle off the internet again! We...
I would not buy a vehicle off the internet again! We were sold a truck that had tires on it that did not fit. They rubbed when driving,terribly!! The dealership KNEW they rubbed, and chose not to disclose that information. There is damage to the front wheel well on both sides from the tires rubbing. We had them looked at once we had the vehicle, and the tire store said the tires were completely wrong size for the truck. They also said the front brakes were about to be metal on metal and needed replaced asap, for safety. The general manager Alex Gonzales was horrible to deal with concerning the tire issues on the truck. He refused to acknowledge with holding the information about the tires was wrong. He had ZERO customer service skills, was rude, and showed little integrity that he allowed a vehicle to be sold without disclosing very important information about the vehicle, allowing us, the purchaser to know and decide if we wanted to take that on. The service department, the salesman, and the general manager knew the tires rubbed, and were wrong for the truck, and all chose to not disclose it to us. Alex was very reluctant to give us the name of the manger above him, he stood by his choice of not disclosing information about the tires we had to replace to use the truck. VERY DISSAPOINTED is an understatement!! by the deception, and complete lack of professionalism by the dealership. Anthony Lopresti in finance was the only star we delt with. He was courteous, professional, patient, and very helpful. I would not recommend this dealership. No one should be buying a vehicle from a dealership that with holds any information about a vehicle!!!!!!! VERY DISSAPOINTED, there's no excuse for what they with held from us when buying from them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Avoid
forced us to buy a window etching - not negotiable! lied to us about the warranty coverage did not have service lined up when they said they did State inspection issues
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Used F-150 King Ranch
Great experience working with Mr. David Melendez. I purchased a used King Ranch and he went above and beyond to ensure the truck was in great condition for me. Wasn’t a pushy salesman. Treated me with respect, and didn’t try to force the vehicle on me. Love my truck and enjoyed the easy, straight forward buying experience that I recommend to others considering a used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BUYERS PLEASE BEWARE!!
TEXAS AUTO owned by Phillip Sommers and his brothers lacks integrity. They sold me a car and before I can pull it into my driveway the check engine light appeared and they refused to fix it after I was over charged for a warranty that covered less than nil. The sale managers are rude after they get you to sign for the car. Please do not use this company. I have a 40 thousand dollar bill that doesn't work. Please beware DONT CONSIDER THIS COMPANY FOR ANY REASON.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Adell, We were unable to find your name in the system. We'd really like to investigate to see what happened. Is it possible that you can give me a call at 832-856-7744 to let me know what happened? We'd appreciate t he chance to make it right. Thank you! -Christine