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Volvo Cars of Queens

(784 reviews)
Visit Volvo Cars of Queens
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

Reviews

(784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars of Queens from DealerRater.

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Jeffrey was phenomenal; extremely kind, friendly and

Jeffrey was phenomenal; extremely kind, friendly and professional. He went out of his way to make sure we were looked after and treated fairly. We got a fantastic XC90, and I couldn’t recommend Volvo Cars of Queens more highly.

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to hear that Jeffrey went above and beyond to provide exceptional service, and we're glad you're enjoying your XC90. Your high recommendation means a lot to us, and we look forward to assisting you again in the future!

Helpful and determine to make sure you have the best .

Helpful and determine to make sure you have the best . I like the follow up to get you satisfaction

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that our team was dedicated to ensuring you had the best experience and followed up to ensure your satisfaction. We appreciate your trust and look forward to serving you again!

Zachery was so patient, polite, & very helpful when

Zachery was so patient, polite, & very helpful when explaining our previous vehicle change to the new S60. He explained everything throughly, contacted geico as well when we picked up the new vehicle. Dave has been very helpful when dealing with the financial portion because our situation was a little complicated. He took the time to call us and let us know any changes right away. Brandon was also very helpful when showing me the car specs and making sure I was comfortable and if I had any questions to let him know. We’ve been coming to this dealership for 4 years & wont be changing anytime soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Zachery, Dave, and Brandon provided such excellent support throughout your transition to the new S60. It’s wonderful to know they were thorough, patient, and attentive to your needs, especially with your financial situation and vehicle specs. We truly appreciate your loyalty over the past four years and look forward to continuing to serve you for many more!

My experience with Volvo cars of Queens is nothing short

My experience with Volvo cars of Queens is nothing short of exceptional. The whole experience from valets to Martina at the front deck to Giuseppe my service manager. I couldn’t be in better hands. Very very happy

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that your experience with Volvo Cars of Queens was exceptional and that our team, from the valets to Martina and Giuseppe, made you feel well taken care of. We look forward to continuing to provide you with great service!

Volvo Cars of Queens you are amazing!

Volvo Cars of Queens you are amazing!!! From the receptionist to the finance and everyone in between I couldn’t have asked for a better buying experience!!! Thank you so much Jerry; I appreciate you!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the amazing review. We're delighted to hear that you had such a great experience with our team, and we’ll be sure to pass along your appreciation to Jerry. We look forward to serving you again in the future!

Very professional, one of the most seamless car buying

Very professional, one of the most seamless car buying processes ever. Excellent service, very helpful! Gave very fair pricing for trade in and their costco membership offer sealed the deal. Got the car within 3 days of looking at it.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re delighted to hear that you had such a seamless car-buying experience with us! Providing excellent service and fair trade-in pricing is important to us, and we’re glad the Costco membership offer made the process even better. We hope you enjoy your new car and look forward to assisting you again in the future!

Everyone is both friendly and polite.

Everyone is both friendly and polite. They focus on proving good service and are attentive to customer’s concerns and questions.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're pleased to hear that our team was friendly, polite, and attentive to your concerns. Providing excellent service is our priority, and we're glad we could meet your expectations. We look forward to serving you again!

Really appreciated the support from Giuseppe and the

Really appreciated the support from Giuseppe and the team. Everyone was responsive and helped me get in and out quickly

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear that Giuseppe and our team provided you with prompt and responsive service! Your satisfaction is our priority, and we’re happy we could make your experience quick and efficient. We look forward to assisting you again!

This one of the best service experiences I have had.

This one of the best service experiences I have had. Derrick, the service manager, made sure that the issue we had was addressed. John Li, our service rep, was polite, took our issues seriously and was very good with follow up. Even though he is newer to the team, he seems to really understand how the cars operate. And, he personally walked out with us and had us check the car to make sure our problem was resolved before we left the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to hear that Derrick and John Li provided exceptional service and took great care in addressing your concerns. We appreciate your trust and look forward to serving you again in the future!

I recently had the pleasure of leasing my first Volvo

I recently had the pleasure of leasing my first Volvo from the Volvo Car Dealership of Queens, and my experience has been outstanding. From the moment I walked in, I was greeted with warmth and professionalism. Eliana, the sales representative, was incredibly patient and attentive. She answered all my questions and made the leasing process smooth and enjoyable. Her friendly and knowledgeable approach made me feel confident in my decision. After leasing the car, I encountered some unexpected issues. However, the way Eliana and the store manager, Jessica, handled the situation was exceptional. Jessica went above and beyond, putting herself in my shoes to ensure that my concerns were addressed promptly and effectively. Her genuine care and dedication made me feel like part of the Volvo family. Thanks to the combined efforts of Eliana and Jessica, the issues were resolved quickly, and I was left completely satisfied. Their commitment to customer satisfaction is truly commendable. I highly recommend the Volvo Car Dealership of Queens to anyone considering a new vehicle. The exceptional service provided by Eliana and Jessica has earned my trust and loyalty. Thank you for making my first Volvo leasing experience so positive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your outstanding experience with us! We're delighted to hear that your first Volvo leasing experience was such a positive one. Eliana's patience and attentiveness truly stand out, and we're glad she could make the leasing process smooth and enjoyable for you. It's also wonderful to hear that Jessica went above and beyond to address your concerns, demonstrating genuine care and dedication. We pride ourselves on exceptional customer service, and it means a lot to us that Eliana and Jessica made you feel like part of the Volvo family. Your recommendation is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing Volvo Cars of Queens! Enjoy your new Volvo!