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Maguire Chrysler Dodge Jeep RAM of Syracuse

(1,718 reviews)
Visit Maguire Chrysler Dodge Jeep RAM of Syracuse
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00pm–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (855) 754-9278 (855) 754-9278
Used (877) 803-1302 (877) 803-1302
Service (866) 764-7895 (866) 764-7895

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maguire Chrysler Dodge Jeep RAM of Syracuse from DealerRater.

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Maguire Chrysler dodge Jeep ram of Syracuse exceeded my...

Maguire Chrysler dodge Jeep ram of Syracuse exceeded my expectations. I dread car shopping, and Erick made this seamless and easy. Thank you for going above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review. We realize that most people hate car shopping so we work hard everyday to minimize that feeling and make it enjoyable. Erick is a fantastic young man and a true professional. I am very lucky to have him on my team. Thank you again for your business and please let us know if there is anything we can ever do for you. Thank you Frank Vanderpool GM

Great

Very friendly quick to help you and there was no wait time. Vehicle was all ready when I got there. Did everything they were suppose to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent doing business with them If your looking for a...

Excellent doing business with them If your looking for a great dealership for buying a vehicle or have service work done then Maguires is the place to go. Definitely 5 star

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. We are very fortunate to have the best team on the planet working for us in sales , service, parts, body shop ,and office staff. Our people really care about our customers and each other. We are looking forward to starting construction very soon on a new building that our employees and customers can be very proud of. Thanks again for your business and let us know if we can help you in any way. Thank you Frank Vanderpool GM

The service department is always responsive, courteous,...

The service department is always responsive, courteous, helpful and friendly. I highly recommend this dealership to anyone looking for service or to buy a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great feedback. We really appreciate the positive words and your business. Please let us know if there is anything else that we could be doing better for you. Thanks again Frank Vanderpool GM

Chris and Paul have always been very helpful and pleasant

Chris and Paul have always been very helpful and pleasant to work with! They always listen to your needs and concerns when ever you have a problem!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to write such a great review. Chris and Paul are excellent and true professionals. I was very lucky to bring them and all of the other fantastic employees from Lowery Jeep when we purchased that business. The employees were the most valuable part of that transaction and we are very blessed to have such great people that really care on the Maguire team. Thanks again Frank Vanderpool GM

Great Service

Great Service and They got the work done. No messing around. The truck came down, the truck went in and there was no monkeying around. S**T got fixed! I like it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much. We certainly understand that people do not have enough free time so we do all that we can to value your time and be as efficient as possible. I am glad we could make you happy on this visit and we look forward to seeing you again soon. Thanks again, Frank Vanderpool GM

Brandon was great. Fast efficient and to the point....

Brandon was great. Fast efficient and to the point. Everyone is very short staffed and being up front is key in these strange times. Thanks as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much. We are dong everything possible to maintain our high standards of work with the upmost safety precautions for our customers and staff. We will remain to do everything we can to accommodate essential service needs while practicing safety which is the most important thing for all of us. Thank you so much Frank Vanderpool GM

It was the end of the day (4:30pm) and the ABS, Traction...

It was the end of the day (4:30pm) and the ABS, Traction control and 4X4 light illuminated on my dash 2-3 times and wouldn’t reset. I called the service department and they said to bring it right in and they would have a loaner for me and look at my car the next day. I was in and out with a loaner. The service writer was quick and swift, wasting no time. He explained everything showing even showed me Chrysler’s high tech systems (all virtual). Along with explaining the precautions they were taking due to Covid-19.( seat and steering wheel covers.. these should stay AFTER the covid crisis is over, it’s a GREAT touch in the care of your vehicle) The next day I got the call that my vehicle was ready. I picked it up on my way home from work. Yet again quick and swift with checking me out (warranty, factory issue) and yet again explained everything that was done to my vehicle. Nothing but a CLASS ACT. I HIGHLY recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ralph - thank you so much for the review and for the great recommendation. I agree that there have been many precautionary things that have come about due to what is going on in the world that we will adopt long term to provide a cleaner and safer environment for our customers and our employees. I really appreciate your business and your kind words. Thank you Frank Vanderpool GM

I like their service but the day I was there was really...

I like their service but the day I was there was really slow due to a last minute mandatory all employees meeting that left all Customers hanging

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your honest feedback. I am very sorry that our meeting delayed you. I will take responsibility as I called an all dealership meeting to discuss ways to communicate better and keep the dealership as safe and clean as possible during this time. Although the meeting was extremely important to have I should have been more in tune with customers who were waiting. Again I am sorry and take full responsibility. If there is anything that we can do to make it up to you please let me know. My cell is 315-521-7315 if you would like to talk further. Thank you again for your business and for your honest feedback. Thank you Frank Vanderpool GM

Ram 1500

Buying process was extremely confusing... Threw a ridiculous amount of numbers at you hoping to confuse you. Did not like the buying process there. Took FOREVER to get the deal done. Probably won’t go back again. I’ll go back to FX Caprara. Much easier process, much quicker.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ryan, I am extremely sorry about your visit. Our intent is to be as transparent and helpful as possible. If you would like to talk directly with me my cell is 315-521-7315. I would love to hear more detailed feedback about your visit so I can use it as a training tool for my staff. Please let me know if there is anything that i can do for you to rectify this. I really appreciate you giving us the opportunity and again I am very sorry that we could not be more helpful. Frank Vanderpool General Manager