Skip to main content

Andy Mohr Volkswagen of Avon

(203 reviews)
Visit Andy Mohr Volkswagen of Avon
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (317) 548-3985 (317) 548-3985
Used (317) 548-3986 (317) 548-3986
Service (317) 548-3988 (317) 548-3988

Reviews

(203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Andy Mohr Volkswagen of Avon from DealerRater.

Want to share your experience with this dealership?

Write a review

Smooth car buying experience!

We were greeted immediately and treated with importance. When my first choice didn’t work out, AJ found a superior substitute. Finance manager , Will?, was also kind and knowledgeable. I drove home my new car that night!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear that everything went so well, Rae! Thank you so much!

Great Experience

It was easy, thorough, and timely. The maintenance manager was polite and personable. He made sure my needs had been met. The car was ready and washed when I picked it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're so glad to hear that you enjoyed your visit to our service department, Linda! Thank you so much!

Crooks

Don’t waste your time with these guys! Over priced. They say market value but I pulled up market value and they are still 3k plus higher than that AND the car is beat to heck from hail.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We’re sorry to hear you feel this way, Kyle. We understand that you were concerned about the hail damage to the vehicle, and that the vehicle was purchased as-is by a different customer before we were able to get it repaired. We apologize that we couldn’t make things work with this vehicle, and we wish you the best of luck in your vehicle search.

Best Service Any Place

Service was excellent. We will definitely be back for service. The Service Manager kept me informed of the progress of the service.Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're very glad to hear this! Thank you so much, and we look forward to assisting you in the future!

Work done was good

It was good and honest service They called and told me the issue and the cost to fix it they respectfully and know what they was doing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear that your service experience was such a positive one, Carl! Thank you!

Great price and terrific service.

The staff was polite, friendly, knowledgeable and helpful. The service was fast and cost-effective. I will be returning to this dealership and I will definitely recommend this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That's wonderful to hear! Thank you so much!

GREAT SERVICE

I always Have great service when I take my car here to get the oil changed. Kevin Is always so kind and so helpful. He is very helpful with the report at the end and explains everything to me. They are in and out and they do a great job! I have always taken my car here for every oil change!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That's wonderful to hear, Makayla! Thank you so much!

We drive an hour further than our local VW dealer.

We drive an hour and a half to use the service department at Andy Mohr. We even have one an hour closer but can’t get an appointment for an oil change for a month. Andy Mohr always takes good care of us and our cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We really appreciate you making the trip to come see us, J! Thank you!

We had a great experience buying a used car, our salesman

We had a great experience buying a used car, our salesman Arien was very helpful and Mike really went above and beyond to make sure we were satisfied. We will definitely return to purchase another car and let our friends know about our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear, Ryan! Thank you so much!

I very much recommend Andy Mohr VW

The whole process was smooth from start to finish. Firstly, I recommend getting pre-approved for your loan. The employees at Andy Mohr VW were quick to respond to my inquiry on the vehicle I was interested in and we got a test-drive scheduled. When my husband and I arrived for the test drive, I met with the person I'd been mainly communicating with and she introduced us to Carlos Fransisco - and he was great! He was honest, just very real, and answered any/all questions we had. On our test drive, we took the vehicle to our trusted mechanic who said all was in very good condition minus there's a slow leak from the coolant reservoir and cap, but to inform the dealership and they should either order/install a new one or order the parts for us to take to our mechanic. When I got back and informed Carlos, he said that because the vehicle in particular that we were looking at was already discounted a fair amount that they would order the part and then we could take it to our mechanic - which we were absolutely fine with! Then when it was time for all the heavy paperwork/turning over the deposit, Carlos took us to the business manager, Nick Gibson. Nick was also great! Very down-to-earth and relatable. When he was showing us all the add-ons we could do, he shot straight: He said, "here are all that are available, here are the three most commonly chosen, and this one is truly the only one I'd recommend." You hear many horror stories about getting a used/new vehicle and how shady dealerships/salesman can be - but Andy Mohr VW is definitely not that stereotype.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We really appreciate you taking the time to leave such a kind and thoughtful review! Thank you so much!