Andy Mohr Volkswagen of Avon

I saw a used vehicle advertised at Andy Mohr Volkswagen. This dealership is two hours away, so I called Saturday morning to make sure they still had the vehicle before I attempted to make the drive. Dan assured me they still had the vehicle, and so we made an appointment to go see it. When I arrived, they told me they no longer had the vehicle, it was sold Friday night (the night before I called). They did apologize for what seemed to be a system error. Obviously, I was very disappointed, driving myself, my wife, and three kids to look at a vehicle that I was told was there but had already been sold. As I was leaving, Dan asked if he could provide me a gas card for my trouble. I thought this was a nice gesture given their mistake. Sadly, he came back and said, "Can I mail it to you?" This was adding insult to injury at this point. As I rolled up my window, I said to my wife and kids, "Don't hold your breath that we will ever see that gas card." I waited a few weeks to see if Dan and Andy Mohr Volkswagen would redeem themselves. Surprise, surprise, no gas card ever arrived. I would avoid this dealership if I were you.

Everything went well,after we decided to make this purchase we were told only one Key Fob came with the car. Now we will be out an additional $500. Not very good service. They could make one cheaper than that.

Great experience. Fantastic salesman was very helpful on finding a car that works for us

I already knew I wanted a GTI and I had found won that fit the bill on the Andy Mohr website. Friends had told me Tyler is the best salesmen they have ever worked with so I requested him. He was so honest and accommodating (unlike sales people I've encountered over the years). I told Tyler I only had an hour to make a deal on the car I spotted on their website and we were able to come to an agreement in less than that time. I was prepared to walk if we couldn't come to an agreement, but I was thrilled we did. I had bought a GTI from another dealer (I bought it in another city back when I worked far from Avon) but had it serviced at Andy Mohr when I started a job nearby. I also give top marks to their service department.

It was an excellent experience. I got the car and deal I wanted with very little hassel

Andy Mohr Volkswagen in Avon, specifically, Nick G. And Anthony E. made my wife and I feel respected and valued in a very difficult situation. I have never felt more grateful for how they went about and beyond when they didn’t need to. Looking back from the time we walked into the dealership we truly felt like family. They answered all of our questions and concerns with complete transparency. I can honestly say they have earned a customer for life.

Great dealership was interested in a Subaru. Paul my sales guy was great he answered all my questions and never made me feel like I was just a sale. I would bring him my business again. Thanks Paul I am loving my Subaru

I want to share my troubling experience with Andy Mohr Volkswagen to help you make informed decisions when purchasing a vehicle. I bought two cars from them, both of which turned out to be problematic. The first vehicle, marketed as a pre-owned certified car, had hidden issues that rendered it unsafe for my family, as it stalled unexpectedly—an alarming situation that I later discovered was due to codes being cleared prior to sale. My second purchase revealed an additional $2,000 in hidden damage not disclosed on the Carfax report. Despite my attempts to reach out for a resolution, the dealership has ceased communication entirely. I urge you to consider these issues carefully before making any commitments. Protect yourself and your investment by shopping elsewhere.

A Cautionary Tale About Andy Mohr Volkswagen I want to share my troubling experience with Andy Mohr Volkswagen to warn fellow consumers. I purchased two vehicles from them, both of which were problematic. The first car, supposedly a certified pre-owned vehicle, exhibited engine issues shortly after the purchase, leaving my family stranded during a drive—an alarming situation that should never happen. When I later discovered that numerous codes had been cleared from the vehicle without my knowledge, it became clear that the dealership was not transparent about the car's condition. My second vehicle was equally disappointing, revealing $2,000 worth of hidden damage that the Carfax report failed to disclose. Since bringing these issues to their attention, the dealership has ceased all communication, leaving me feeling trapped and frustrated. I urge everyone to think twice before making a purchase at Andy Mohr Volkswagen. Protect yourself and your investment—do your research and consider other options before stepping foot in this dealership.

Excellent and professional customer service! Very helpful and took great care of myself and my car.