Motorpoint Roswell

I purchased a 2021 AMG G 63 in March of 2026 sight unseen from Motorpoint Roswell in GA, relying on their multi-point inspection performed by RBM Mercedes-Benz of GA. The inspection stated the brakes had “no issues” and did not indicate they "needed attention soon." Shortly after purchase, the vehicles brakes began to squeak and were not performing properly so I brought it to my independent shop. They quickly discovered that new brake pads had been installed on all four rotors without replacing the actual rotors themselves. This created the false appearance of properly functioning brakes (no warning light). When I presented this to Motorpoint Roswell and requested reimbursement, they said they would look into this with RBM Mercedes-Benz and get back to me. Months and months went by, multiple emails from me were sent looking for updates and after 4 plus months of “still looking into this” the head of the dealership Nooris tells me while the sales person Hamza I was dealing with is no longer an employee, they are not going to refund the ~$4,300 for the front brakes. I’m still going to have to replace the rear brakes as well which will be another ~$5K! Consumers buying high-value vehicles from a reputable dealer deserve transparency and accountability. I received neither. A full brake replacement at a Mercedes dealership will cost $12,000! I cannot recommend Motorpoint Roswell to any buyer expecting honesty and integrity in their purchase. STAY AWAY.

Sold my brother a car that only a few months later was diagnosed with complete engine failure and had to be sold leaving him in negative equity. He only drove 4,000 miles in the car. They were completely unwilling to help and had no care that they sold a car in horrible condition. I do not recommend this place. There is plenty of better car dealerships that stand behind the cars they sell.

Sold my brother a car that only a few months later was diagnosed with complete engine failure and had to be sold leaving him in negative equity. He only drove 4,000 miles in the car. They were completely unwilling to help and had no care that they sold a car in horrible condition. I do not recommend this place. There is plenty of better car dealerships that stand behind the cars they sell.

My experience at the dealership was very good everyone was really friendly and made it easy to get a car

Marcel’s person was Muhammad, he was able to answer every single question and made me feel comfortable. Absolutely knowledgeable with Teslas and I bought the car in my dreams from him exactly what I wanted. He made the transaction flawless and after I purchased a vehicle. He helped me with the app and setting everything up so I could drive home to North Carolina with FSD. I highly recommend him and if I ever purchase a Tesla, he’s my guy.

Faizal was awesome! Great to work with and seems like a really good human in general. Would absolutely buy another vehicle from him.

My experience at MOTORDOINT Roswell was extremely frustrating and disappointing. I arrived at 10 AM ready to purchase a vehicle, but by 2 PM I still didn’t have a car. Initially, I was in the process of buying a vehicle that had already been approved by my bank. While the paperwork was being completed, I even went as far as adding the car to my insurance. Then, out of nowhere, I was told that someone else had already placed a deposit on the vehicle—and they gave the car away. This was after I had already invested significant time and taken steps assuming the deal was finalized. After that, things only got worse. For the next four hours, I was shown vehicles that were either unavailable or not ready, with repeated promises that led nowhere. It felt like a complete waste of my time and energy. Overall, the experience felt like a bait-and-switch. The lack of communication, organization, and respect for my time was unacceptable. I left extremely frustrated and disappointed. I would not recommend this dealership to anyone looking for a smooth or honest car-buying experience.

My experience wasn’t a happy one because I wasn’t able to ride out with the car I wanted but I did enjoy my time there. My sale agent Ryan and the manager was really cool and seemed helpful. After all my years buying cars this is the first place I wasn’t able to get the deal done but because they treated me so well I left with a smile. I Still have my fingers crossed on a call back saying they was able to get me in the car I wanted. I would recommend buying a car from them.

Initially hamza and the dealer exhibited a captivating demeanor when attempting to sell me a car. They assured me that the vehicle was in excellent condition upon purchase. However, upon acquiring the car, I discovered numerous issues. I had purchased the car for $150,000, but it was not functioning properly. I decided to take it to a repair shop and engaged in a conversation with the dealer. They promised to address the issues, but their actions were to initiate a claim through the warranty, which I personally paid for. Now, after two weeks, my car remains in the shop and I am unable to use it. The dealer has not responded to my calls, and I have already incurred over $10,000 in repair costs. Therefore, I strongly advise against purchasing a car from this dealer. They may be a luxury dealer, but they have proven to be a luxury scam. I recommend avoiding this dealer at all costs to prevent wasting your time and money.

Faisal did an amazing job helping me with my car purchase. He was knowledgeable, patient, and truly went above and beyond to make the payment work for me. He took the time to explain everything clearly, answered all of my questions, and made the entire process smooth and stress-free. I never felt pressured and felt confident throughout the experience. I highly recommend Faisal to anyone looking for great customer service and someone who genuinely cares about your needs.