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Adam Auto Group

(81 reviews)
Visit Adam Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(708) 589-4603 (708) 589-4603

Reviews

(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Adam Auto Group from DealerRater.

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Dealership only wants refinancing no cash.

I was at this dealership ready to by cash and to trade in a car. But they were more interested on refinancing. Either way there was no negotiating with this people. I also mention that his car was loosing value total of $1000.00. Sales person did not wanted to take no offers and wanted only refinance with was 8.00% or more. at that point became more about the refinancing and not the car. I will not go back. there are more dealerships why settle with just one. I did find the car i was looking for in another dealer ship and got a good deal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Javier, we apologize for any inconvenience or frustration you experienced during your visit to our dealership. We understand that you were ready to make a cash purchase and trade in a car. We don't typically advertise our second-best price and couldn't justify the value you were insisting on receiving for your Pontiac Firebird. Our sales team works hard to provide accurate and fair appraisals for trade-ins, taking into consideration various factors such as market value and the condition of the vehicle. We apologize if you felt that this was not properly addressed during your visit. We appreciate your feedback and would like to extend an invitation for you to give us another chance in the future.

I'm super impressed with one of the sales people there by

I'm super impressed with one of the sales people there by the name of Jaco Mayo he is honest and very knowledgeable, answering all my questions, most car salesman just want sale a car, Jacob is a professional and I highly recommend him when you're ready to purchase your next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi barfieldelijah8, thank you for your 5-star review. We are thrilled to hear that you had such a positive experience with Jake Mayo from our sales team. Our goal is to provide exceptional service and make sure our customers feel informed and supported throughout the car buying process. We understand that some car salespeople can be pushy and only focused on making a sale. That's why we take pride in having professionals like Jace on our team who prioritize honesty, knowledge, and answering all your questions. We believe that building trust and providing a transparent experience is crucial in helping you find the perfect vehicle. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We value your business and would love the opportunity to continue serving you in the future. Thank you once again for your recommendation, and we look forward to assisting you with your next vehicle purchase at Adam Auto Group!

PLEASE DO NOT BUY CARS ONLINE HERE

PLEASE DONOT BUY CARS HERE. All good reviews are fake! JAKE AND SEAMUS WILL TALK TO YOU SWEET AND WILL ALWAYS SAY WHAT YOU NEED TO HEAR. CARS WILL LOOK GREAT BUT WILL NOT RUN. Please read their reviews in Yelp and BBB. They WILL scam you. I have a bill of sale that says nothing about $500 deposit being non refundable, never mentioned verbally or in any contract i signed. When i called today they say it is non refundable. I am glad I was smart enough to back out and dumb enough to fall for them in the first place where i lost $500. PLEASE NEVER BUY CARS FROM THEM. I have also logged a complaint with IL AG office to look into them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good Experience

Good experience! Drove up from Indiana to look at a car. Worked with Jake @ the dealership. He's very responsive, professional and knowledgeable. Bought a 2015 BMW 428i from Adams Auto (Crestwood, IL). Good car! No issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealership fails to disclose vehicle issues. Coolant...

This dealership fails to disclose vehicle issues. Coolant leak and not blowing cold air. Sunroof off track. I will spend thousands to have everything repaired. Stay away from this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Recently bought vehicle

Stay far away from this place. Just purchased a 2011 Range Rover. I negotiated a price and signed a contract that said tax was included. It’s my fault on this because I didn’t realize taxes were taken out in my state. I was told over the phone that they were but it’s on me for letting a car dealership take advantage to someone new in this process. I also was told the car has been serviced and has no problems. Upon receiving the vehicle I took it to a local dealership. It has a large coolant leak. You can smell it the first time I cranked the car and it was even low on receiving the vehicle. Again that was not disclosed and this was not my error. 1400 for the repair. Stay away from these people.. far far away..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Customer Service

They were extremely nice and helpful. Everything went smoothly. From talking on the phone to coming in to complete the process. I would honestly consider coming here again in the future for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for choosing us to purchase your Audi A5! It was a pleasure and we can't wait to assist you and your family in the future!

Price

Called and was working out a price for a vehicle with sales rep, Then all of sudden 2 days later they upped all the prices on their cars by 2-3 thousand dollars.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry to hear that your experience with us wasn't exemplary. While we always price our vehicles to be within the top 5 cheapest in the country when comparing apples to apples, the price is based on the ever-changing market value. We are wholesale to the public so, when market values go up it is out of our control. I would suggest giving us a call and working out a deal. Once the price is agreeable, we can take a deposit to hold the agreed upon price for you to establish your finances. Best of luck and we hope to assist you in the future.

James was my Sales Representative, he was very...

James was my Sales Representative, he was very knowledgeable and professional. Adams Auto Group has a lot of nice vehicles and I will consider them when I am ready to purchase a vehicle. I would also recommend them to my Family and Friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service. Vehicle was near perfect. Seamus is a...

Excellent Service. Vehicle was near perfect. Seamus is a great guy. Daniel explained how to use all the gadgets on the vehicle and showed me all of the upgrades.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.