Adam Auto Group

Great experience at Adam Auto Group! The entire process was smooth, professional, and hassle-free. Everyone was very helpful, answered all my questions, and made me feel comfortable throughout the purchase. I love my SUV and would definitely recommend Adam Auto Group to anyone looking for a quality vehicle and excellent customer service.

I am sharing my experience to provide a clear, factual account for anyone considering doing business with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly with salesperson Jake Mayo. The vehicle currently has 117,005 miles. Within a short period of ownership, I encountered a significant engine-related issue tied to a known manufacturer concern (Technical Service Bulletin). While I understand that higher-mileage vehicles carry inherent risk, this type of issue was not reasonably apparent at the time of sale. What has been most disappointing is not simply the issue itself, but the lack of support and communication afterward. I made multiple documented attempts to contact the dealership for assistance on 4/10/26, 4/22/26, and 4/29/26, and received no response or meaningful engagement from the salesperson. This lack of follow-up occurred before any formal dispute and reflects a broader concern regarding customer service after the sale. After escalating to management, I approached the situation in good faith and offered a reasonable compromise—requesting a shared cost of repair—even while acknowledging that the issue fell outside of their written policy. That offer was declined. The dealership’s response relied entirely on contractual language, including: - The expiration of a 15 day / 500 mile implied warranty period - The position that manufacturer-related issues fall solely on the manufacturer - The assertion that approximately 3,000 miles of use constitutes “significant” use - The statement that the vehicle remained operable To be clear, I do not dispute that these points may align with policy. However, they do not address the core concerns: 1. The complete lack of response from the salesperson despite multiple attempts to communicate 2. The absence of any proactive customer support when a known manufacturer issue surfaced shortly after purchase 3. The unwillingness to consider even minimal goodwill assistance in resolving a legitimate concern These are not contractual issues—they are business practice decisions. Buyers should also be aware of the limitations of the “4 month / 4,000 mile” warranty offered. It is capped at $1,500 and applies only to certain powertrain components. In today’s repair environment, where labor rates can reach $170 per hour and major engine repairs often cost several thousand dollars, this level of coverage is limited and may not provide meaningful financial protection in the event of a serious issue. My takeaway is straightforward: If your vehicle performs without issue, your experience may be positive. However, if a problem arises—especially one tied to a known manufacturer concern—you should expect the dealership to default strictly to policy, without flexibility, advocacy, or additional support. The consistent reliance on standardized responses reinforces that approach. I made every effort to resolve this situation professionally, including direct outreach, escalation, and a reasonable cost-sharing proposal. The outcome reflects not a misunderstanding of policy, but a clear example of how post-sale concerns are handled. I would strongly encourage potential buyers to evaluate not only the purchase itself, but also how the dealership responds when issues arise after the sale. That is where the true measure of a business is demonstrated.

Do not buy a car from these people unless you have an extra 10K to fix it afterward. I bought a 2014 Jaguar from them. It had been wrecked and they scrubbed the title. It was bought at auction and pieced together from spare parts. The front bumper came off a 2016 model. The A/C hoses were cut. Both differentials had to be replaced along with a wheel bearing. It was delivered without a gas cap, windshield washer hoses, air intake hoses, etc. The wheels were bent! Too much to list here. They don't care. The reviews you are reading were probably bought and paid for. They're slick enough to make you sign an arbitration agreement so you can't sue them. These guys are snakes. And if you think their warranty is going help you, forget it.

The entire sales process and especially Both of the Salesman Ryan -And- AJay were Great! Highly recommend the Adam Group Car dealership to Anyone!

Do not even stop here for a look at a car/suv etc.. Ohh it'll be shiny and detailed > look fantastic . It'll drive great on your test drive . Then 2 -3 weeks later you will encounter one issue after another after another. They will counter here re: AS IS, they offered to sell me a warranty. Ohh I got one from them 4 mo 4k power train Gold Standard Extended warranty is DENY DELAY, repeat. DENY DELAY Repeat 2 weeks after purchase > replaced front axels (after 2 weeks negotiations with said warranty), 3 weeks after purchase > Check engine light = need new catalytic converter. Same week. Tire sensor went on, need new sensor. Front drive is still bad, now I need to replace the front differentials, and the fantastic warranty comp is fighting me tooth n nail. Just Avoid this place, Don't be me¡

My experience was extremely pleasant and Jake was very helpful and he worked efficiently and got me out in a timely manner!

The staff was great and Shannon helped make the process simple and easy. Love my new car!

I did not purchase a car yet from here or anywhere. When I completed the application I was later informed the car was sold.

No good not good bad experiences sorry not good place to buy from never go back

Keeping this short and sweet. I call Adam Auto to On Saturday 11/11/2023 I called Adam Auto Group of Crestwood, Il to inquire about a vehicle. The salesman James answered all of my questions. It's hard to get a salesman to answer questions over the phone they all usually want you to come in right away. He did not pressure me in any way to come in. After a few minutes he called me back and gave me more details about the car, it was close to closing but he convinced me to come in to see the vehicle for myself. When I arrived he took me out to see the car and it was everything he said it was and had every amenity I was looking for my new car to have. He was very polite, professional and knowledgeable about the vehicle. His professionalism and patience with me was what I enjoyed most. Before I left I put down a deposit to hold the vehicle. Today 11/13/2023 I went back and got my car! Please ask for James if you decide to visit Adam Auto Group he will not disappoint!