Reviews
Superb Dealership
My wife and I were interested in purchasing a 2013 Toyota Highlander to replace her 2007 Rav4 Limited. I went to USAA and priced out a new Highlander with the USAA Discount. USAA sent me the estimated discount and contacted three local Toyota Dealerships for us. Shortly, we received emails from all three confirming the discount and anticipated cost but two of the dealerships tacked on a $699 dealer fee. Sun Toyota, true to their word, did not tack on this fee. Driving 11 extra miles to Sun Toyota in Holiday, Florida to save $699 seemed like a ?no-brainer? to me?. Let?s see, 22 mile round trip driving effort to save $699 equaled almost a savings of $32 a mile. Lee at Sun Toyota teamed us up with Ashley Prelesnik (727-842-9735 ext 1123) as a sales representative. Her knowledge of the Toyota line was superb. She spent her time explaining the vehicle and assisting us with picking one out. While the vehicle was being cleaned and prepped, Ashley then spent hours going through the bells and whistles attempting to educate us on all the electronic systems. Her personality and knowledge was super. She told us to let some of what we talked about and tried sink-in and that we should return in a few days so we could go through it again now that we were familiar with the vehicle. We did this and she again, spent a few hours assisting us. As many of you probably have encountered, the salesperson tends to fade away once you sign on the dotted line. With Ashley and Lee, this has not been the case. I recommend that, if you are in the market for a new vehicle (purchase or lease), that you contact the friendly team at Sun Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nick, we can't tell you how much we appreciate this review! Thanks for making the trip and allowing us to show you our own unique brand of customer service. Enjoy that 2013 Highlander and stop in if you ever need anything. -Mike Chaparro-
Awesome Customer Service
I purchased a brand new 2013 Scion FR-S at Sun Toyota/ Scion. Richard did and outstanding job and i really appreciated everything he did. I also drove from Lakeland, Florida to purchase this car so if that doesn't show appreciation i don't know what does.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review, Mark! That new FR-S is sure to turn some heads. Enjoy it and stop back in if you ever need another car. Thanks again! -Mike Chaparro-
Sales was great; finance was sloooooowwwww
I bought a used car from Gabor. He was straightforward, with no pressure. We got to a nice bottom line and shook hands without much trouble. If you're buying used, have them bring the car to the new car lot, because that's a much nicer place to wait for your turn with the finance people. We were paying cash, but still waited over an hour to get to see someone to finish the paperwork. That seemed a little silly, but otherwise the experience was excellent.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review and the kind words about Gabor. We always appreciate feedback from customers, so we'll look into speeding things up! We never want to keep people waiting. Enjoy your car and stop back to see us if you ever need anything! -Mike Chaparro-
Great Service
My wife and I purchased a new 2013 Camry SE and traded in a 2011 Camry LE. We never had to go further than Sun Toyota. They have been an excellent dealership to work with. Prices, service as well as sales have always been important to us and we couldn't do better than Sun Toyota. We recommend them to anyone interested in buying a new or used vehicle. We have been very pleased, and the facility is the best around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Congratulations on your new 2013 Toyota Camry! At Sun Toyota, we try to make every part of the car buying and servicing experiences easy on the customer. Thanks for the review and we hope to see you again! -Mike Chaparro-
Exceeded our expectations!
After 5 Toyotas in 10 years all we can say is Toyotas are great!! The last 3 we purchased thru Matt Beckman at Sun Toyota. He is a quality individual and gave us excellent service this last time as usual. Also the gentleman in the financial department was very professional, courteous, and likable. Never had a problem with any of the five vehicles.Hard to beat that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Bill, 5 Toyotas in 10 years is quite the feat! We're glad that Sun Toyota and Matt could be a part of the last 3. Thanks for the review and we hope you'll consider us when it's time for the next Toyota! -Mike Chaparro-
New Truck Buyer Experience
Bought my 2012 Tacoma Double Cab Prerunner SR5 from Desmond Lee. My credit was not the best but the loan officer at the dealership found a bank with a low interest rate. Desmond was very patient with me while I couldn't make up my mind between two vehicles. I will definitely buy from Sun Toyota again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review! We take pride in helping people who don't have perfect credit. Have fun in your Tacoma and we can't wait to see you again! -Mike Chaparro-
Thanks to the Internet team
If you are looking for a Prius and you want your questions answered by an EXPERT. Then contact Saul at Sun toyota. He is extreme knowledgable and helpful. He helped me with everything I needed for my special situation and we could not be happier. One contact with the Internet Group and they took care of it all. Gota love that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, thanks for sharing your Sun Toyota story! The Prius is a great car and we know you're going to love it. Happy customers, happy dealership. Thanks again! -Mike Chaparro-
Thanks
WIth My credit history or lack thereof I did not expect to be able to leave the lot with a car. Thanks to the service and Courtesy of Mr. Lee . I was not just able to get a car , I got a great car. Thanks Desmond
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cris, we understand how the process of buying a car can seem daunting, especially to someone worried about their credit. That's why we work diligently to find a deal that works for you. Thanks for the review, we truly appreciate your business! -Mike Chaparro-
Sun Toyota and Carlos, the best
Carlos Allicock was the perfect salesman. We had some great discussion about faith and shared our views on our beliefs. The other 2 dealerships we went to were very pushy and did everything they could to not let us leave. Our experience at Sun Toyota was MUCH different. It was a pleasant car buying experience. They told us the price of the car and what they would give us for our trade. We negotiated to get more on the trade and they accepted. It was a painless process and if I ever purchase another Toyota or Scion in the future, Sun Toyota will be my first and only stop. I will also recommend them to Sun Toyota and ask specifically for Carlos.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bryan, we can't tell you how thrilled we are that you made a connection with Carlos! For us, this business is really about helping people and getting to know them on a personal level. Thanks for coming to Sun Toyota and we hope you will visit again when it's time for another car! -Mike Chaparro-
Service beyond our expectations
The whole sales/finance team went out of their way to assist us in choice of car and finance package. The experience was way beyond our expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ruth and Robert, we set pretty high expectations for ourselves here at Sun Toyota, so it's great to hear that we exceeded yours! If you're ever in need of another car, we hope you'll come back and see us. Thanks for the review! -Mike Chaparro-