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Reviews
Allan and the rest of the Patrick team were amazing to
Allan and the rest of the Patrick team were amazing to work with! They provided me with a very fair trade in value of my car, and make the new car buying process quick and seamless. I highly recommend Patrick Hyundai for your next car!
Allan and the rest of the Patrick team were amazing to
Allan and the rest of the Patrick team were amazing to work with! They provided me with a very fair trade in value of my car, and make the new car buying process quick and seamless. I highly recommend Patrick Hyundai for your next car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Hanna! We’re thrilled to hear Allan and the Patrick Hyundai team made your experience smooth and enjoyable. It’s great to know you felt the trade-in was fair and the process was seamless. We truly appreciate your recommendation—enjoy your new car! The Patrick Dealer Group Customer Relations Team
I had a great experience at Patrick Hyundai buying my
I had a great experience at Patrick Hyundai buying my 2025 Hyundai Kona Limited. David Polcik was super helpful, easy to work with, and got us a great deal. The whole process was smooth and stress-free. Highly recommend asking for David if you’re shopping here!
I had a great experience at Patrick Hyundai buying my
I had a great experience at Patrick Hyundai buying my 2025 Hyundai Kona Limited. David Polcik was super helpful, easy to work with, and got us a great deal. The whole process was smooth and stress-free. Highly recommend asking for David if you’re shopping here!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kaylee Thank you for taking the time to share your experience! Customer feedback is invaluable to us, as it helps us continue to improve and provide the best possible service. We’re thrilled to hear that David went above and beyond to earn your trust. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. If there’s anything else we can do for you, please don’t hesitate to reach out. Best, The Patrick Dealer Group Customer Relations Team
This place is the worst to take a car to for service I
This place is the worst to take a car to for service I will never bring my car there again for service! They give you a loaner then charge you for damages to the loaner never ever take your car there they will rip you off big time! I would boycott this place for sure!
This place is the worst to take a car to for service I
This place is the worst to take a car to for service I will never bring my car there again for service! They give you a loaner then charge you for damages to the loaner never ever take your car there they will rip you off big time! I would boycott this place for sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, We’re very sorry to hear about your recent experience and truly regret that you feel this way. Providing clear communication and fair service is something we take seriously, and we understand how frustrating it can be when expectations aren’t met—especially regarding loaner vehicle policies. Our goal is never to make a customer feel taken advantage of, and we’d appreciate the opportunity to learn more about what happened so we can review the situation thoroughly. Please contact our management team directly at 847-519-9600 or prybacki@patrickcars.com so we can better understand your concerns and work toward a resolution. Thank you for your feedback—we’re always working to improve and hope we can regain your trust in the future. Sincerely, The Patrick Hyundai Team
Tom Scimeca is great guy!
Tom Scimeca is great guy! I had an amazing experience buying my 6th car from Patrick. Great people! No pressure to buy, which is good. I am always stressed out making large purchase's like this and they were great. Very helpful!
Tom Scimeca is great guy!
Tom Scimeca is great guy! I had an amazing experience buying my 6th car from Patrick. Great people! No pressure to buy, which is good. I am always stressed out making large purchase's like this and they were great. Very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Json H. Thank you for sharing your experience at Patrick Hyundai! We’re thrilled to hear that Tom went above and beyond to earn your trust. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. At The Patrick Dealer Group, we are committed to making a difference in the customer experience, and it’s wonderful to know we met your expectations. We hope you enjoy your new car, and we look forward to assisting you again in the future! Best, The Patrick Dealer Group Customer Relations Team
Upon arriving at Patrick Hyundai Schaumburg, I was
Upon arriving at Patrick Hyundai Schaumburg, I was told the that they would not honor the quote for the car provided online saying it wasn't correct because they didn't know my zip code or credit rating - both untrue because you had to put it in the request. I was given a quote for the car and asked them to change it from a 5 yr loan to a 3 yr loan. I had specifically asked for a 3 yr loan. They argued with me saying I never said that. They changed the length of the loan and I decided to purchase the car. Financing was horrible with the upsells and sighs when I still said no. I found out later that even though I watched them tear up the 5 yr loan paperwork, that is exactly what I got - a 5 yr loan. Both Josh and Jose reached out to me to see if the car was meeting my expectations. I said there was at least one issue with the backseat heater and maybe another with wind sound coming through the window. I now know that I get ice inside my windows on cold days. I have tried reaching back out to both Josh and Jose on at least 3 occasions and have not heard back. I would be nice if they would respond to my request to schedule an appointment to have my car looked at and to meet with at least one of them and financing to see what the 3 yr loan would look like. I feel that this whole process was a scam from the beginning. DO NOT BUY FROM HERE!
Upon arriving at Patrick Hyundai Schaumburg, I was
Upon arriving at Patrick Hyundai Schaumburg, I was told the that they would not honor the quote for the car provided online saying it wasn't correct because they didn't know my zip code or credit rating - both untrue because you had to put it in the request. I was given a quote for the car and asked them to change it from a 5 yr loan to a 3 yr loan. I had specifically asked for a 3 yr loan. They argued with me saying I never said that. They changed the length of the loan and I decided to purchase the car. Financing was horrible with the upsells and sighs when I still said no. I found out later that even though I watched them tear up the 5 yr loan paperwork, that is exactly what I got - a 5 yr loan. Both Josh and Jose reached out to me to see if the car was meeting my expectations. I said there was at least one issue with the backseat heater and maybe another with wind sound coming through the window. I now know that I get ice inside my windows on cold days. I have tried reaching back out to both Josh and Jose on at least 3 occasions and have not heard back. I would be nice if they would respond to my request to schedule an appointment to have my car looked at and to meet with at least one of them and financing to see what the 3 yr loan would look like. I feel that this whole process was a scam from the beginning. DO NOT BUY FROM HERE!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Susan, I’m sorry to hear about your frustrating experience and the issues you've faced with your car purchase. It's understandable to feel upset when expectations are not met. We appreciate you bringing this to our attention, and I want to ensure we address your concerns. Please feel free to reach out via text or call so we can assist you further and work towards a resolution for the car issues and appointment scheduling. Your satisfaction is important to us.
Sales agent Laura very thorough 1st car showed was
Sales agent Laura very thorough 1st car showed was perfect. Purchase was easy. Definitely recommend.
Sales agent Laura very thorough 1st car showed was
Sales agent Laura very thorough 1st car showed was perfect. Purchase was easy. Definitely recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Judy, The Patrick Dealer Group Customer Relations Team would like to thank you for your positive feedback. Patrick Hyundai Team is striving to meet everyone’s needs and make your sales experience more enjoyable and we are delighted to the team went above and beyond to earn your trust. We are glad you were able to experience The Patrick Difference! -Patrick Dealer Group Customer Relations Team
First experience with Kyle and Patrick Hyundai was
First experience with Kyle and Patrick Hyundai was positive. Second experience was a double negative. My car was not drivable and had to be towed in. I called at 7:30 am to get some help, not knowing if I should just have it towed or if I needed to do something else. Was told Kyle was no longer with the company. Left a message for another advisor. to please call me. This was 7:30 am. I told myself I would wait until 11:00 am for a call back. I was finally called back at 3:30. pm. I thanked the advisor for calling 8 hours later and that I didn't need their help anymore. I had a car that needed a tow! That was absolutely the worst service I have ever received. Crossing Patrick off my list for sales and service. The sale is second to good service and I certainly did not get any kind of help from Patrick service department.
First experience with Kyle and Patrick Hyundai was
First experience with Kyle and Patrick Hyundai was positive. Second experience was a double negative. My car was not drivable and had to be towed in. I called at 7:30 am to get some help, not knowing if I should just have it towed or if I needed to do something else. Was told Kyle was no longer with the company. Left a message for another advisor. to please call me. This was 7:30 am. I told myself I would wait until 11:00 am for a call back. I was finally called back at 3:30. pm. I thanked the advisor for calling 8 hours later and that I didn't need their help anymore. I had a car that needed a tow! That was absolutely the worst service I have ever received. Crossing Patrick off my list for sales and service. The sale is second to good service and I certainly did not get any kind of help from Patrick service department.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear about your experience and the delay in communication. This is not the level of service we strive to provide, and we understand how frustrating it must have been given your urgent situation. We appreciate your feedback and take it seriously as we work to improve our response times and customer support. If there's anything we can do to make this right, please feel free to reach out to us directly at customerservice@patrickcars.com. Your experience matters to us, and we would love the opportunity to regain your trust.
Great car buying experience.
Great car buying experience. Laura was a very helpful salesperson. Found the right vehicle and made a fair deal.
Great car buying experience.
Great car buying experience. Laura was a very helpful salesperson. Found the right vehicle and made a fair deal.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you had a great car-buying experience with Laura. She takes pride in helping customers find the perfect vehicle and making the process smooth and fair. Enjoy your new car, and we appreciate your business!
I had a wonderful experience with my salesperson, Taylor.
I had a wonderful experience with my salesperson, Taylor. She had a great balance of providing me information and making me feel welcome/comfortable. Taylor was very accessible during the two week process and always responded quickly to my texts/emails. I would encourage everyone to visit Patrick Hyundai in Schaumburg!
I had a wonderful experience with my salesperson, Taylor.
I had a wonderful experience with my salesperson, Taylor. She had a great balance of providing me information and making me feel welcome/comfortable. Taylor was very accessible during the two week process and always responded quickly to my texts/emails. I would encourage everyone to visit Patrick Hyundai in Schaumburg!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful experience with Taylor at Patrick Hyundai! We're thrilled to hear that she made you feel comfortable and kept you well-informed throughout the process. Your feedback is greatly appreciated, and we’re so glad to know you had a positive experience.
Sales team made purchasing a new car a breeze.
Sales team made purchasing a new car a breeze. Jack Kim was most helpful to make our selection. After purchase support was better than the best. Especially going back to learn all the bells and whistles of the new car. The features were overwhelming -- he was a great teacher too!
Sales team made purchasing a new car a breeze.
Sales team made purchasing a new car a breeze. Jack Kim was most helpful to make our selection. After purchase support was better than the best. Especially going back to learn all the bells and whistles of the new car. The features were overwhelming -- he was a great teacher too!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful experience! We're so glad to hear that our sales team made your car-buying process smooth and enjoyable. Jack Kim's dedication to helping you select the perfect car and providing top-notch support after your purchase truly embodies our commitment to customer satisfaction. It's great that he made learning all the new features easy and enjoyable. We hope you enjoy every moment with your new car and look forward to serving you again in the future!