Service department advisor and sales mgr were rude. I asked service to wear a mask and gloves before getting into my car. The advisor was rude and said... we don’t have masks. So I gave him one to wear. Then he proceeds to get in my car not wearing any protective gear. I was not happy. No one is wearing masks or gloves. I ending up leaving and going to another dealership who actually cares about their customers and employees where everyone is wearing masks and gloves. When I told the advisor I don’t know you. You are a stranger and the virus could live in his body up to 37 days and show no symptoms he looked at me and said. So. Ugh. The nerve. I bet you many people will get sick from this dealerships and their lack of taking this pandemic that’s killing thousands of people a day seriously. I will never go back.
We appreciate the time you have taken to provide feedback regarding your recent visit. Our entire team at Patrick Hyundai is following all precaution...s to keep everyone safe and healthy. We are and will continue to follow the recommended guidelines of the CDC and monitor developments and adjust our efforts swiftly and appropriately. To ensure your safety, we are taking following precautionary measures: -We are closely following the Centers for Disease Control's guidelines and recommendations. -We are practicing social distancing by maintaining a distance of at least 6 feet away from others. -We have instructed our team members to wash their hands regularly, to stay home if they are sick, and to be vigilant about personal and dealership cleanliness. -Hand-sanitizing stations have been installed throughout our dealerships to allow customers and team members to clean their hands frequently. -We have asked our team members to temporarily refrain from shaking hands with customers and others. -We have increased the disinfectant cleaning frequency for all high-volume, high-touch areas, including display vehicles, door handles, paper towel dispensers, vanity tops, and counters. -Our staff is required to engage in good hygiene by frequently washing their hands with soap and water for at least 20 seconds. -We have distributed critical information to key staff members and business partners to help prevent communicable sicknesses throughout our dealerships. Please feel free to reach out to customerservice@patrickcars.com and we would be happy to connect you with a manager to apologize if it appeared anyone was being rude. -Patrick Dealer Group Customer Relations Team
Very nice staff to work with both in purchasing and servicing a car! People in the service department remember me when I come back and make me feel confident... that they only repair as needed.
Hi Kelly! We are incredibly grateful that you took the time to leave us this review. Patrick Hyundai strives to put customer satisfaction as top prior...ity and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again! -Patrick Dealer Group Customer Relations Team
Best buying experience ever. Tom Scimeca was extremely helpful. He showed me exactly what I wanted. Christian Manzo found me the exact payment I was... looking for and was very thorough and polite. Also Steve Burke did my paperwork quickly, efficiently and was happy to do it. Very happy experience.
Thank you for the 5 Star review! Patrick Hyundai Sales Department is striving to make a difference in customer service and we are delighted that our ...team was able to exercise their customer service skills, extensive product knowledge & service. We wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We appreciate the feedback and look forward to seeing you again too. We are glad you were able to experience "The Patrick difference"! Congratulations and Enjoy!
Purchased a vehicle on 11/28/19. Had to ask for something to drink after we had been there nearly two hours (directed to the coffee and water to fill up... a cup ourselves). We were pushed into completing the sale that night despite how clear we were about wanting to return in two days, despite assurances from the salesman that returning would be fine, and despite our screaming, exhausted baby. This was just one example of what looked like a culture of deliberate deception disguised as poor internal communication. In between their smoke breaks, other salesmen stood around right next to us loudly talking about how excited they were about all the sales incentives going on the following month. You really can't find another way to chat about all the money you're about to make gauging your customers? We purchased one of the clear-coat packages with a remote starter but were unable to have them take care of these modifications right away (because of how late it was). We were never contacted about scheduling this change, and trying to do so ourselves took weeks of run around and dropped calls. We were given absolutely zero instruction on how to use any of the car's features. Had another issue that needed to be addressed promptly. After the first message I left was tossed in the garbage, I sent out an email and copied the General Sales Manager. No response for going on two weeks.
We are reaching out to apologize for your unpleasant experience with Patrick Hyundai Sales Department! It is disappointing to hear that your visit d...idn't result in an positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicate in making the sales/service experience for every customer enjoyable and satisfying. Although we realize your time is valuable our team would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit or call , an email address or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team
Went to buy a pre owned vehicle and was given a price that was too high, the manager called me next day and said they agreed to my price, took off of work... to drive 45 minutes to say it was a mistake. They kept calling me to come in again even after the car was sold. Very shady place.
Hi, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in ev...erything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at customerservice@patrickcars.com. We'd like to research the matter further on your behalf and see how we can make things good. If you give us the chance, we will definitely win you back -Patrick Automotive Group Customer Relations Team
Can not get anyone to actually follow up as they have told me they will. The manager my fiance spoke to was rude and condescending and my sales person... has not responded to me either.
Hi, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in ev...erything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could email us directly at customerservice@patrickcars.com. We'd like to research the matter further on your behalf and see how we can make things good. If you give us the chance, we will definitely win you back -Patrick Automotive Group Customer Relations Team
This rating goes from a perfect to zero. Unfortunately, our salesman, Eli Daniel was very friendly and we got to trust him very much. We picked up the... car, filled out the many pages of papers and after about 4 hours left. When we signed the papers, our heads were spinning. Because we trusted Eli, we didn't bother to read all of the fine print. Needless to say, there we a number of ad-on's we never chose and which Eli said were included, for free (i.e. Tire and Wheel protection which we were charged $399 for the first year!) Then there was some safety coverage we paid $400 or so for, which we would never have taken if we knew the price. We did select the extended warranty for about $1,750, for extension of 7-10th year, 100,000 miles. Oh, we were charge $300 for floor mats, a back mat and a net for the back (only $50.) We were never told of these not being included. After we got home, I had time to read the fine print. I did research and found all of these are cancelable, in the fine print. Of course, their response was "Well, you signed the papers." I bugged them for a couple of weeks, then went there and got my refunds. It's not good to up the price to a retired guy who has plenty of time on his hands and had 36 years of experience reviewing stuff for accuracy. Gee, I thought I found great dealerships, but they broke our trust, which some of us still believe. I will still trust everyone, until they break that trust. Read the fine print. Oh, by the way, there are plenty of dealers out there. Drive past this one!
Hi Scott, We are reaching out to apologize for your unpleasant experience with Patrick Hyundai Sales Department. It is disappointing to hear that ...your visit didn't result in an positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Although we realize your time is valuable our team would like the opportunity to further research your experience. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team
James made this process simple, quick, and painless. No pressure and lots of flexibility. Found this car on cars.com, was greeted at the door and guided... through entire process in record time.
We are incredibly grateful that you took the time out to leave us this note. Patrick Hyundai strives to put customer satisfaction as top priority and ...we are committed to our customers. We are delighted to hear that James made your visit a memorable one. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team
Traded in vehicle in 10/18 my finance company still has not received payoff for the trade in. The Finance Department has given me endless promises on when... they are sending paperwork / payoff and my Finance company called to inquire about it and hey hung up twice and lied about it stating they didn’t know the process or what they hang up was since they did not do the paper work that girl was gone for the day. The Finance department stand together in their lies and will provide eel very trickery in the books not to deal appropriately in the dealings of auto finance. Do not trust the dealership. Stay far away !
We are reaching out to apologize for your unpleasant experience with Patrick Hyundai Finance Department. It is disappointing to hear when we are str...iving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We work hard to try and make sure the information being provided via the phone or email is as accurate as we can however, mistakes to sometimes happen and we feel confident that this was just mistake. Although we realize your time is valuable, our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Automotive Group Customer Relations Team
I would give no stars if I could. This was my worst car buying experience in 48 years. I have been negotiating online over the last two days to buy a... Genesis. This morning we agreed on a price and they invited me out to test drive. I told them it would take me about 75 min to get to the dealer. Upon arrival, they said they couldn't find the keys. Then came over and told me the sold the car the day before me. I talked with them before I left and they said they would have the car ready for me. Turns out they were trying to sell me a car they didn't have. Next, they tried to sell me a car that was $1,900 more than the one I was there to buy. I looked Inat the car and it was dirty on the inside dash and doors and had a rubber window seal hanging from the back window. The Car was $26,900 and this is how they prep it for sale? In the end, I offered them $400 less than they wanted and they wouldn't come down. I shared my bewilderment as to how they would not come down one dollar when I had driven quite some time to buy a Genesis. Ultimately, they said sorry, it's full price or no deal. No Deal it is! I will never go to Patrick Hyundai again.
Hi Shawn, We are reaching out to apologize for your unpleasant experience with Patrick Hyundai and Genesis. It is disappointing to hear when we are s...triving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We appreciate the feedback and will make sure the manager is aware of your experience. Although we realize your time is valuable, our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Automotive Group Customer Relations Team