Reviews
This dealership from buying our car to the service we
This dealership from buying our car to the service we receive has and continues to be a joyful experience. Service reps listen to you and are always courteous and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Knuckles.turfbuilder, for your Five Star Subaru service rating! Customer experience is our top priority, and we're always here to help with any questions you might have. Our advisors are ready to offer advice whenever you need it at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director
Everyone at the dealership was extremely pleasant, and
Everyone at the dealership was extremely pleasant, and Deion worked with me one on one, answering all my questions promptly, and when my certain situation he handed me over to The customer advocacy care team, to whom I am very thankful for. Thank you Marrisa, I can't even begin to express my gratitude!!! Also, thank you Subaru for hiring such genuinely wonderful people!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Bianca, for taking the time to share your Five Star Subaru service experience. Between visits, reach Deion or me at 817-438-1700. We are here to keep in you knowledgeable and happy with your car. Safe travels and thanks again! Take care, Jakob Ritter, Service Director
I brought a vehicle in for state inspection.
I brought a vehicle in for state inspection. I was greeted promptly on the drive, my vehicle was inspected while I waited having some coffee and a snack
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, cooper75067, for bringing your car to Five Star Subaru! Customer service is a pillar at our dealership. If there is anything else we can do for you, please reach us at 817-438-1700. Safe travels, Jakob Ritter, Service Director
I was very pleased with the way Deon Thomas stepped up
I was very pleased with the way Deon Thomas stepped up and handled my issue.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you at Five Star Subaru, curtisratliff! Deion and our techs welcome all of your vehicle questions at 817-438-1700. Our priority is to keep you happy with our services and your Subaru. Thank you for sharing! Best regards, Jakob Ritter, Service Director
Travis service advisor always takes good care of my
Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Travis. The service tech that recently worked on my daughters Subaru did an awesome job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director
I enjoyed the first rate attention I received at five
I enjoyed the first rate attention I received at five star Subaru the salesman there was very professional service was outstanding and the customer relation manager Shantai, was very caring, knowledgeable and respective. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, GILSDORF4, for shopping at Five Star Subaru. We appreciate knowing you felt comfortable with your sales team. Don't hesitate to stop by or call 817-438-1700. Shantai and our staff are here to help you fully enjoy your new car. Congratulations! Best regards, David Cheney, General Sales Manager
Service is great.
Service is great. Service advisors help each other out to facilitate service. Team approach was great. Communication had one hiccup on notifying when to expect to pickup my car. The mechanic left early due to emergency without completing the service as expected. I was notified very late and had to wait another 1/2 day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Freddie, for sharing your Five Star Subaru visit. We're glad to hear you experienced great service overall and appreciated our team approach to facilitating your vehicle's needs. We sincerely apologize for the miscommunication regarding your vehicle's pickup time. Thank you for your patience and understanding. We appreciate your business and hope to hear from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director
Impeccable service.
Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, e.b.robison, for recommending Deion and Five Star Subaru! Whenever you need vehicle advice, please reach us at 817-438-1700. We are always happy to share our advice and expertise. Safe travels! Take care, Jakob Ritter, Service Director
An outstanding service and treatment.
An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director
First class service, first class people.
First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experience. Since I bought the extended warranty, no ugly surprises. 8-)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, althea824, for rating your Five Star Subaru service visit. We are grateful to help with your automotive needs and look forward to welcoming you back in the future. Reach Deion or me at 817-438-1700 for vehicle advice or to set your next appointment. Best regards, Jakob Ritter, Service Director