Reviews
Jeremy Wagner is extraordinarily helpful and friendly and
Jeremy Wagner is extraordinarily helpful and friendly and nice , the manager is friendly and suoer nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations trentho! Jeremy and the Five Star Subaru staff continue to be available for your vehicle questions at 817-438-1700. Helping you fully enjoy your Subaru is our goal. Don't hesitate to drop by or give us a call when you need our knowledge. Thank you, Doug Laymon, Sales Manager
The agents were very helpful and knowledgeable.
The agents were very helpful and knowledgeable. Taylor was understanding of my busy schedule due to police academy. He stayed late to do the final paperwork on my day off
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
1987rramos, It was great to help you purchase your new Subaru. When Taylor or our staff can be of further help, please reach us at 817-438-1700. Thank you for recommending Five Star Subaru. Best of luck and godspeed with your new career. Thanks again, Doug Laymon, Sales Manager
Overall, a pleasant experience in ordering and financing
Overall, a pleasant experience in ordering and financing the car. Derek was my sales department contact at Five Star and kept me updated weekly after ordering the car. Derek was polite and professional throughout the process. Brandon in finance explained the financing and warranty options available. The transaction was smooth with no surprises, and I am pleased with the car. I would recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello dtarrh, Congratulations on your new car from Five Star Subaru! Thank you for choosing to order your Subaru with Derek. Communication is so important and we want to continue hearing from you at 817-438-1700. When you have technical or care questions, Derek and I are here to help. Best Regards, Doug Laymon, Sales Manager
My car salesman went by the name of BB.
My car salesman went by the name of BB. Last week he sold me my 2018 Kia sorrento. He was very friendly and made the car buying process simple and smooth. I will definitely be recommending BB and Five Star Subaru of Grapevine to Family and Friends 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, baileytastic, for recommending BB and Five Star Subaru. Customer satisfaction is a priority and we are here to continue sharing our automotive knowledge. Reach us any time at 817-438-1700. Best Regards, Doug Laymon, Sales Manager
Frank made the entire experience so easy!
Frank made the entire experience so easy! At a time when cars are in high demand, the customer service remains extremely important at Five Star Subaru!! Very impressed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello MELANIE.CARLSEN, Expect nothing less than an excellent customer experience at Five Star Subaru. Frank and I want to help you fully enjoy your Subaru, so please stay in touch at 817-438-1700. We are here for you! Thank you, Doug Laymon, Sales Manager
Amazing customer support, Rio was absolutely amazing.
Amazing customer support, Rio was absolutely amazing. She made my first car purchase stress free and even called when the car I purchased came in for me to test drive! Everybody was super nice and genuinely had you're best interest in mind.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello ryan.willcuts, Thank you for singling out Rio and her efforts to get you into a pre-owned Subaru. We want to help you with all of your vehicle needs. So, stop by or call us at 817-438-1700. Enjoy your ride! Take Care, Doug Laymon, Sales Manager
This dealership really provides superior customer
This dealership really provides superior customer service. A real pleasure to to deal with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello BERader, You are a valued customer in the service department at Five Star Subaru. Reach Anthony or me at 817-438-1700 any time you have questions about your Subaru. Helping you fully enjoy your car is important to all of us. Thank you, Marcus Procter, Service Director
Great service through out the process .
Great service through out the process .Demonstrated all the features. Proactively followed up on the inventory availability
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Subaru! The Five Star Subaru sales and service staff continue to be available at 817-438-1700 to help you enjoy your car. Drop by or give us a call. Thank you for your business and review. Best Regards, Doug Laymon, Sales Manager
Our experience buying a new car at Five Star Subaru was
Our experience buying a new car at Five Star Subaru was fantastic. We worked with Azrael Cavazos who was nothing like a normal salesman. There was no pressure, no trying to sell us extras, it was like we were friends quite honestly. Granted, finding a car is really hard right now so haggling was not in the cards, which likely made the overall experience more enjoyable and stress free! I wouldn’t hesitate to do business again with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello asneal, Thank you for endorsing Azrael and Five Star Subaru. Our team looks forward to welcoming you back any time we can offer our vehicle advice. Safe travels and please stay in touch at 817-438-1700. Best Regards, Doug Laymon, Sales Manager
Great customer service and quick service!
Great customer service and quick service! Kept up to date and service rep ensured cost was reviewed to ensure I understood before proceeding with maintenance needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, lzymart, for choosing Five Star Subaru for the care of your Subaru. Anthony, our technicians, and I welcome your maintenance questions at 817-438-1700. We want you fully knowledgeable about your vehicle. Take Care, Marcus Procter, Service Director