Reviews
Everyone worked their hardest to get us a great deal! I...
Everyone worked their hardest to get us a great deal! I normally loathe the thought of going to a dealership at all. Mitchell, the sales person was super nice and easy to work with. Michail, the F&I person was honest and got us better financing terms the day AFTER we signed and took the vehicle home. The sales manager (can't remember his name) came and chatted with us to make sure we were happy with everything. All in all, pretty much the best car buying experience I've had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, tbrown0717, for rating your visit to Subaru of Grapevine. We want to make certain you completely enjoy your new Subaru, so please do not hesitate to call Mitchell or me at 817-438-1700. It is important for us to share our vehicle knowledge. Thank you, Doug Laymon, Sales Manager
I love my Crosstrek. I always enjoy coming to the service...
I love my Crosstrek. I always enjoy coming to the service department. Everyone is kind, polite & helpful. It’s easy to find a great sales person but to provide excellent service after the purchase is fabulous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon, Customer care is so important at Subaru of Grapevine. So, we want to hear from you at 817-438-1700 every time you have questions about your vehicle. We are here to help you enjoy and care for your Crosstrek and we want to make certain that you continue to love your Subaru. Thank you, Marcus Procter, Service Director
My wife and i visited several dealers before we went to...
My wife and i visited several dealers before we went to Five Star. I was greeted by Steven whom I had exchanged emails with. Steven was extremely professional, answered all our questions and made our decision to buy from him very easy. He pulled 2 different models side by side and let us take our time to make our decision. He allowed us to test drive them and not once did we feel pressured. I will recommend Steven and this dealership to my family and friends Steven is an asset to your business,too bad he cannot be cloned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to Subaru of Grapevine! It is great to hear you enjoyed working with Stephen. He and I want to continue helping you with knowledge about your vehicle anytime you have concerns. Stay in touch at 817-438-1700. We look forward to seeing you again. Thank you, Doug Laymon, Sales Manager
I've bought my last 2 cars from Lauren and she's so much...
I've bought my last 2 cars from Lauren and she's so much fun to work with. She's helpful, honest and follows up after my purchase to ensure everything is going great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sharon, Your commitment to Subaru of Grapevine is very much appreciated. Lauren is a very customer-centric representative and we both welcome your questions at 817-438-1700. We want to make this driving experience the best yet. Please stay in touch. Thank you, Doug Laymon, Sales Manager
Working with Stephen to buy my Crosstrek was a great...
Working with Stephen to buy my Crosstrek was a great experience. He was easy to deal with and very knowledgeable about the Subaru Crosstrek. Best car buying experience I have had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your Crosstrek, caligirl_1971! We want to make the driving experience exceptional. So, please stay in touch with Stephen and me at 817-438-1700. We look forward to continuing to serve you. Thank you, Doug Laymon, Sales Manager
Wing was so thorough and patient, matching the exact car...
Wing was so thorough and patient, matching the exact car with my needs. He carefully explained all the features and made sure I was comfortable driving off the lot. If you are looking for a car, rest assured Wing will listen to you and find the right car for you and not pressure you in any way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lynn, Thank you so much for your endorsement of Wing and the sales staff at Subaru of Grapevine. Our goal is to make owning your Subaru a memorable experience. Reach out to us at 817-438-1700. We are here to share our knowledge. Best Regards, Doug Laymon, Sales Manager
Gary McCloskey was my salesman at Five Star Subaru. I...
Gary McCloskey was my salesman at Five Star Subaru. I highly recommend him and this dealership to anyone looking for a new Subaru. He is knowledgeable and professional. He was VERY easy to work with in finding the right car for me as well as accommodating in getting to the final cost. The ENTIRE dealership personnel is OUTSTANDING.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new Subaru, stbrn! Everyone at Subaru of Grapevine is excited to help you enjoy your ride. Please let Gary, Mr. Hooman, or me know when you have questions at 817-438-1700. Let's make this your best driving experience. Thank you, Doug Laymon, Sales Manager
Shantai was outstanding at my Subaru School session. She...
Shantai was outstanding at my Subaru School session. She touched on the basic functions as well as aspects she thought might be meaningful to me. She was spot on! I left the dealership with MUCH more knowledge and confidence to be able to enjoy my 2020 Subaru Outback Onyx to the fullest!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to rate your experience at Subaru of Grapevine. We want to make certain owning your Outback is memorable. Shantai and I can be reached at 817-438-1700 anytime you have technical questions. Please stay in touch. Best Regards, Doug Laymon, Sales Manager
Subaru grapevine stepped up andpermanently fixed an...
Subaru grapevine stepped up andpermanently fixed an ongoing problem. The service rep was polite and did a thorough investigation into the cars problem. I left feeling confident that this dealership has my back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello jecassady2, Thank you for the opportunity to find a resolution to your vehicle's issues. If you have future concerns, Johnnie and I look for your call at 817-438-1700. Please stay in touch, Marcus Procter, Service Director
Thank you for yet another incredible experience at Subaru...
Thank you for yet another incredible experience at Subaru of Grapevine! Jon Zablosky ensured all final accessories were added to my new Ascent Touring and provided excellent customer service along the way. He went above and beyond to ensure I was taken care of and was kind, professional, and very communicative. Thanks again for another great interaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dallashmiles, We are excited to have you as a loyal customer at Subaru of Grapevine. Anytime we can share our Subaru knowledge, please reach out to us at 817-438-1700. Thank you for recognizing Jon and our sales team. Best Regards, Doug Laymon, Sales Manager