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McGovern Chrysler Jeep Dodge Ram

(1,863 reviews)
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(1,863 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Chrysler Jeep Dodge Ram from DealerRater.

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Didn’t have to

I came in without a appointment, and they were nice enough to take care of my situation still, could’ve easily had told me , I needed an appointment. And they didn’t , and I greatly appreciate . It ended up being a problem that was manufactured problem. And they were right on it . Again “ they didn’t have to” but they did , with a walk in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quality

Quick work and helpful employees I never have a problem they always take my car when I show up it’s nice they have coffee while I wait

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Oops! Look like we missed a star! Our General Manager, Ben Muenzberg, would like to know what we can do to earn that 5th star. If you have a free moment please reach out to Ben directly at bmuenzberg@mcgovernauto.com

Service

I have an older jeep with nearly 300,000 miles. Not only are they the only dealership locally that will service my car (due to number of miles) but they are friendly and never fight me on my still existing warranty I have. Always quick to get in for an appointment and keep you informed of updates. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Inspection sticker

I went into McGovern to get an inspection sticker. I had received poor customer service from the dealership that I had bought my Jeep at, and came to McGovern for the service. Jen and Steve from service were great, and made my experience very simple. I definitely will be going back to McGovern for service in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

I received great service and was very happy with the whole experience. Would definitely come back in the future.Everyone was pleasant and did great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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eddy Sheingold

I have been going to the jeep dealer for 2 yrs now and eddy is Awesome.. remembers me as a customer always polite friendly and gets the job done for you.. eddy deserves a 10 on his review. I took my brother and was treated with the same nice treatment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Walk -in service

Vehicle needed computer updates and an electrical check up. Eddie, and everyone one else and at the service department, took exceptional care of me, my family and my vehicle. From loan cars to abundant communication, it was a top notch service. Felt great. Highly recommend. Will be checking out their sales department at some point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very Happy Customer

Max made buying my new truck a breeze. In and out in less than 2 hr.s. The delivery was as efficient. He thoroughly knew this truck in and out. I am extremely happy with him And McGovern In Newton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeep service with eddie

Great service, got my needs done in less than a day dropped it off in morning ready after work. Have come here three times now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Surprising cost

Came to have a recall item repaired on my Jeep and complimentary multipoint inspection. Also noted the am/fm radio had been in and out (otherwise working fine) if they could check the antenna. I agreed to a radio diagnostic as part of my service with no indication this would be at an added cost. This ended up being an added cost of $150 which resulted in simply telling me I need a new radio. I was shocked. The service person explained this is the labor cost and was able to take $20 off for my frustration, which was helpful, however if I knew there was a cost and what that would be I would have never agreed to this.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are sorry your dad didn't have a great experience. Our new General Manager, Ben Muenzberg, would like to gather a little more information about the situation. Please ask your father to reach out to Ben directly at 617-454-2951 or bmuenzberg@mcgovernauto.com