Janesville Subaru

Thanks to all the staff in this branch. Easy to communicate with them. I arrived early and they accommodate me and start my car’s check up. Thanks again

Quick and easy to get in for service. I was able to make an appointment for the same day. They were very nice and explained everything they would need to do. I was in and out within a few hours. Great service!

Thank u was easy to work with and the process was so easy! Thank u again!

Paid $800 for 2nd visit to fix issue and still haven’t. Got a call to complete a survey and told them I wouldn’t be the person to. Was asked if a manager can call back…still waiting for that call

Great cars saved my life. Good support from dealership. This is the third car we bought this year

I have had the extreme pleasure of working with Scott Lease in the service department. He is so kind, listens to what I have to say and is always accommodating . I couldn’t ask for more personalized treatment at Janesville Subaru. As always, THANK YOU , Scott.

Everyone friendly from greeting at door to final checkout. Service staff were helpful locating my vehicle in parking lot saturated with new inventory.

I was persuaded to write this review while I sat at the desk with Michael and told to give 5 stars. I was pushed to write it prior to having an opportunity to review everything. I originally gave 5 stars as it seemed like a decent rainy day laughing experience while I sat there with my 21 year old daughter while she purchased her first car. What seemed like a good experience turned into a dealership swindling my daughter and I into buying a piece of junk 2015 chevy cruze. This cruze is a rust bucket hiding below bondo on each of the rocker panels and under the car. The rust bucket is falling apart and to make matters worse, she still owes 11,000.00 on a car that is worth 4,000.00. We know we just tried to get out of it. Embarrassing? Yes. I am embarrassed I took my daughter to subaru where I bought my car thinking this place has an ounce of decency. Humiliated? Yes, I have to face my daughter whom I let down for falling for your gimmicks and lies. Word of mouth, yep. I will be sure everyone i can tell knows how we were pushed to apply for loans even though we were already approved through a credit union. Let's not forget we were forced into buying a package to protect the fabric and told that was the deal. I'm ashamed I allowed this and will take my responsibility in it as a lesson learned. Your company lost a whole lot more. Your reputation amongst this city is known for these tactics. Heard a few today. Sales is tough, but should not be so deceitful and harmful to others. Let me add, Michael told is if he didn't get 5 stars the company would take away his commission. Is this how you get so many 5 stars?

I offered a deal to Janesville at 9:30 at night. The next morning they came back with an offer and told me they would have the car ready for me that afternoon. There was zero hassle at all. I would recommend them to anyone.

I was acknowledged right away, didn't have to wait around. Service was friendly and professional. Everything was explained to me. Was asked if i had any questions. Was very pleased with everything.