Reviews
So happy to see William Dinsmore back as one of your
So happy to see William Dinsmore back as one of your service reps. As always, he did a fine job taking care of my service needs and bringing me up to date on my vehicle. He’s a great guy!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maureen, we're so glad to have William back on our team at White River Subaru and thrilled he provided you with excellent service. Thanks for sharing your positive feedback! - Jerad Smith - Service Manager - 802-526-9830
Bruce and Keegan made the car buying experience easy and
Bruce and Keegan made the car buying experience easy and answered all our questions with great knowledge of their product, I’ll definitely recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aaron, it's fantastic to hear that Bruce and Keegan provided such a knowledgeable and smooth experience at White River Subaru. We appreciate your recommendation! Robert Arthur - General Manager - 802-526-9817
Got a great deal on a new-to-me Nissan Rogue.
Got a great deal on a new-to-me Nissan Rogue. Sales team is well versed in all the cars on the lot. Friendly group, good selection of vehicles, excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear you had a positive experience with our sales team at White River Subaru and found the perfect Nissan Rogue! Thank you for highlighting our friendly service and great selection. Enjoy your new ride! Robert Arthur - General Manager - 802-526-9817
They helped me out when my car couldn’t be fixed and had
They helped me out when my car couldn’t be fixed and had a courtesy car and got my car in for repair
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rosie, thanks so much for taking the time to leave White River Subaru a great review!
I brought my friend in to buy a car.
I brought my friend in to buy a car. he is from Haiti and is not fluent in English so he wanted me to come to help him. The lady we spoke with raised her voice multiple times during the negotiation and tried many strong arm tactics to get us to buy as soon as possible. I told her I did not want him there without me because I felt they would take advantage. She then tells him right in front of me that He does not need me in the finance box and he can do it himself. I repeated very clearly that he is not going in there alone. We ended up walking on the deal later and the day after I get 7 frantic calls from my friend while I'm at work and he's telling me in broken English that he needs my help and that they are trying to get him to sign papers. I had to rush over to the dealership to protect him from this predatory dealership. He sent me the texts they where sending him about the upcharges. this included a almost 5 thousand dollar warranty for 5 years on a car listed at 14,500 dollars and gap insurance costing 1,200 and the made up doc fee of about 600 dollars. I strongly discourage anyone shopping here especially if you are helping your kid buy a car because they will try and get them alone to sign deals if they can. The way they tried to take advantage of my friend is disgusting and this dealership embodies all the common stereotypes of dealerships. They are crooks and will take as much as they can and then some.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Joseph, We recall the series of events quite differently. We do not tolerate anyone acting or speaking in a disrespectful manner toward our employees, including swearing and yelling. As you shared with us, you are a manager at a local retail chain. As a person in such a position, we are sure you will understand the need to protect our team and that this type of behavior, from any person, a customer or otherwise, is simply not tolerated. We are proud of our entire sales team for the way they each handled the multiple situations, with the utmost level of courtesy and professionalism. We were very eager to assist your friend and happy to ensure we were with him every step of the process - we know there are a lot of moving parts to a vehicle transaction! We were truly honored to be a small stepping stone in your friend's journey to make Vermont his new home, and though we are unable to assist him, we wish him the best of luck with his car-buying journey!
Joseph, as shown to both you and the customer himself, our dealer fees our under $600.00 ($595). Please let us know if you need any further clarification. Thanks!
I bet you are honored to charge a immigrant over 6 thousand dollars in dealership fees. And try to take advantage of him after being explicitly told not to try and get him there alone
I had the best experience with Abby she was fantastic at
I had the best experience with Abby she was fantastic at helping me get my favorite car in the color I was hoping for as well what a pleasure great service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cory, we're delighted to hear that Abby made your experience at White River Subaru so enjoyable! Thanks for sharing your positive feedback, and enjoy driving your new car in the perfect color! - Robert Arthur - General Manager - 802-526-9817
Knowledgeable, attentive, exceeded expectations, pleasant
Knowledgeable, attentive, exceeded expectations, pleasant experience. Bruce at White River Subaru was prepared and spent extra time ensuring 3 different models were quickly available to test drive and described the differences so I could quickly decide.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Bruce provided such a knowledgeable and attentive experience at White River Subaru. Thank you for sharing your positive feedback! Enjoy driving your new car! Robert Arthur - General Manager - 802-526-9817
A good clean operation that is well staffed and pays
A good clean operation that is well staffed and pays attention to the customer’s needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're lucky to have you as a customer, Bob. Thank you for supporting White River Subaru! Robert Arthur - General Manager - 802-526-9817
WRJ Subaru made it so easy.
WRJ Subaru made it so easy. They picked up and dropped off my car. They kept in touch with me throughout the day. It was a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marie, we're delighted to hear that the team at White River Subaru made your experience so convenient and enjoyable. Thank you for sharing your positive feedback! - Robert Arthur - General Manager - 802-526-9817
We had a very pleasant experience and plan on going back
We had a very pleasant experience and plan on going back in the future. I recommend them to everyone that asked about our crosstrek wilderness
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you had a pleasant experience with us at White River Subaru! Thank you for recommending our team and the Crosstrek Wilderness. We look forward to welcoming you back in the future! Robert Arthur - General Manager - 802-526-9817