Meet Hosea Dortch

Hose and Norman were great. Would recommend them to anyone Great experience . Good deal all around

When I first spoke to a Sales Manager about buying a Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would be impossible because third-party dealer locators were purchasing them for $4,000 above MSRP. A five-star experience would be one where people keep their word and where selling to a customer is more important than making extra money through a third-party service. On my original visit when I ordered a Mach-E through the dealership instead of going through the Ford website, there were issues getting the order in. To be honest, I’m still not sure the order was ever actually placed. I never received any confirmation from Ford like I was told to expect. A five-star experience would be one where the staff is knowledgeable about ordering a vehicle. When I asked about financing through the Ford Option Plan no one in the dealership knew anything about it. It’s something that Ford advertises on its website specifically for Mach-E and F-150 Lightning buyers and that it provides a rebate for using. A five-star experience would be one where the staff is knowledgeable about the different finance options available to customers. While in the finance office, there were several mistakes on my paperwork. Including the spelling of my first name which is the same as the first name of the finance manager. And then, the numbers on my purchase order were changed from what I agreed to. A five-star experience would have accurate finance paperwork and the numbers wouldn’t change. Upon taking delivery of the vehicle I just purchased, the battery was at the same level as when I took it for a test drive. A five-star experience would have charged the battery using a fast charger while I was in finance. When the finance manager realized there was rebate given that didn’t apply to my deal, he tried to get me to pay the difference. Even though it was the dealership’s mistake and even though I had already paid over MSRP. A five-star experience is one where the finance manager would have immediately eaten the cost as a gesture of goodwill. When I drove to the lot to re-sign the finance paperwork, the charging station was broken. Salespeople there told me that it has never worked. A five-star experience is one where the customer charging station works. After providing Ford with my honest feedback, I received a call from the Customer Relationship Manager wanting to know why the dealership received a poor score. When I explained first and foremost that it was because I had to pay above MSRP, she tried to tell me that it wasn’t a good reason and that the dealership was paying extra for hard to find cars which I know to be a flat out lie. A five-star experience is one where the CRM is genuinely concerned about improving the customer experience. Finally, the CRM said she’d be talking to the General Manager and getting back with me today. Unsurprisingly, I didn’t receive a call from anyone at the dealership. A five-star experience is one where people keep their word.

Definitely recommend this dealership to buy your next new car. Ask for Hosea ("Jose"). Very helpful, friendly, respectful and patient! Because of him, we found our perfect 2020 Escape SE. Thank you Hosea!

I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there..Bad salesmanship..

This is the second car that we have bought from this dealership. I know from experience this place takes good care of their customers even in the service department . Hosea was great and we appreciate his professionalism. Thank you Hisea and To you.

It was a team effort. Everyone from A-Z was willing to help me out. Everyone that made eye contact with me spoke to me and asked if they could help!

Fast service with friendly staff from the service technician to the cashier. Clean waiting area with free refreshments and snacks made my wait bearable on this cold rainy day

The dealership did an excellent job and I will be back to get my truck and cars serviced for as long as I’m able to drive.

The quickest and easiest car buying experience I've ever had!! They have great pricing on all of their vehicles!! And great inventory to choose from.

Probably the best and easiest car buying experience I’ve ever had . Very pleased with the dealership so far. Would recommend this place to anyone looking for a new car.