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Apex Imports

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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OWNER

Keith from Hanna Imports was awesome. Really knowledgeable, and helpful. I would recommend going to them. No hassle, no nonsense .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business & the great review!

Great experience

Keith C. was very helpful with the purchase of the car. The transaction was swift and service was good. Everyone , including the service department was very polite and efficient. A great experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nandita!Thank you for your business! We also appreciate the awesome review! Please let us know if we can help you in the future!

Fast service

Came this afternoon to test drive a GMC Acadia seen on AutoTrader. The receptionist got me set up with Naz, who quickly pulled around the car to test out. He showed me the CarFax report, answered all my questions, and checked for repair announcements. I couldn't complete the purchase until the next day, but they made the whole process easy and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Brendan! Your business and review are very much appreciated! Please come again!

buyer

searching for a car i came across the dodge dart and i knew i had to have it.. so as a did research i set my mind on the dodge dart gt 6 spd. upon days and weeks searching i found the exact one i want at Hannah imports in apex. the experience was a breeze and the staff were friendly. the process was so smooth. considering this was my first car purchase i expected it to be a lot more of a hassle. i thank Keith craven for helping me drive of the lot in the exact car i wanted. very pleased and i will be back for any future transactions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, Thank you so much for your feedback & kind words. Please feel free to reach out to us for any of your future car care needs!

Satisfied!

Thanks to the team and Hannah in Apex. Very professional and great customer service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi X from SC! Thank you for your business & the feedback. We missed it by one star! Please let us know what we can do next time to get a completely satisfied 5 star review. Hopefully we can get another opportunity.

salesman

I had an excellent experience at this dealership! Kevin Craven was super nice and very professional as a salesman. I did not get the pushy or aggressiveness that I've gotten from other dealerships. Everyone was very friendly and made me feel so comfortable with my purchase! I will definitely go back in the future to purchase another vehicle! I would definitely recommend this place to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Shelley! We appreciate the feedback, the great review and your business! Please come back and see us again!

Great service

Thank you guys for selling me the wonderful x5 bmw, its an amazing car with a great price. And you were extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Noura! Thank you for your business! We also appreciate you taking the time to give us a completely satisfied score on your review! Please come again!

Nightmarish Customer Experience

I bought a car from Hanna Imports of Apex very recently. The entire purchasing process was quite easy. Latoya from the front desk was so sweet. The floor manager, Mike, was great- extremely helpful and easy to talk to. I worked with two salespeople, James and Rick; they were fine. After purchasing my vehicle, I called ahead and went back to get a few things fixed and had the most nightmarish experience. James was as accommodating as he could be to the problems I was having but mostly referred to the desk manager, Hisham. If you want to be talked to/yelled at in a very hostile and aggressive manner, Hisham is the guy. The whole exchange soured my experience at Hanna. Unfortunately, I'm not sure I can whole-heartedly recommend them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Car at a Great Price

Keith C. at Hanna Imports Apex provided me with the perfect car and under market value. He took care of all of the financing, extended warranty and maintenance plans. I had some changes requested to be made to the vehicle and when I came back to pick up the car, it was beautifully done and looked brand new. I'm a very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Efficient and Stellar service

I have bought a number of cars over the years and this was the best experience of all. They were professional and very efficient. Start to finish was less than 2 hrs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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