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Todd Wenzel Superstore

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Not real impressed

Twice we inquired about some vehicles. We weren't able to come to an agreement on either vehicle. The first vehicle we made an offer and they turned it down. About two weeks later the salesman called and said that he could make the deal work. We drove to the dealership and met with the salesman and they actually wanted more than our first offer so we ended up leaving. Then about two more weeks later Todd Wenzel had lowered the price below what we offered but never contacted us. We let it go. The second vehicle (different salesman), we couldn't come to an agreement on the price. Before we left we were told that they would watch out for other vehicles in our range and when it came in we would be contacted. I recently saw a vehicle on Cars.com from Todd Wenzel and have yet to receive a call. Makes me wonder what kind of service I would get if I ever needed it. They don't seem very anxious to sell a vehicle. Very hesitant to shop there.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry that we couldn't reach a mutal agreement on a vehicle. I assure you, we would LOVE to help you find a car you love within your budget. If you are still in market, please email your name and contact information to marketing@toddwenzel.com. Thank you!

Quick and honest response much appreciated.

I'm very busy with not much time (or desire) to spend fiddling around car shopping. I needed a safe car for my daughter. I appreciate the honest and quick response to my questions. They even made suggestions to other vehicles I hadn't considered. Got it done. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for choosing Todd Wenzel, Ruth! We are so happy we were able to find a vehicle for your daughter!

Great dealership! Shop here first!

Great selection and buying experience! Their Platinum Rewards program is an awesome benefit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review! We appreciate your business.