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(454 reviews)

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2014 Lexus LS 460, out of country purchase.

I sent an interest request to Astorg Auto on the 2014 LS 460 they have and Gerry replied with a packet of information. But why am I here and why am I posting this? At no point during our transaction did I feel like I was getting scammed. I usually conduct a review of a business I work with but for some reason I didn't feel the need to do that with Gerry, his manager or Astorg. But I'm conducting business in a fashion that is really stupid and unorthodox. Buying long distance, car unseen, other than their info on the dealership I had no idea who I was dealing with, pickup in Sept. This nagging feeling that I could be taken to the cleaners forced me to conduct a review after the fact. To come here and find that Gerry is top rated as well as Astorg was like a sigh of relief. As you can tell, I'm a bit wordy and poor Gerry got it both barrels. So many questions, too much personal history on my behalf. Since I'm sure you read these Gerry, I send a hearty thanks and it's been a pleasure doing business with you. I don't have a need to buy another vehicle but if I do I'll certainly check your site. Looking forward to meeting you, Tyler and staff. Tyler's comment about delayed pickup was probably why I didn't feel the need to do research. But this guy sitting on my shoulder told me I had to look. Glad I did and while I usually peel of a business label, I'll be glad to leave it on the car. cheers, thanks for the great experience and see you in September. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pre-Owned Chevrolet Corvette, Out of State Purchase

I've been thinking about buying a Pre-Owned Chevrolet Corvette for about a year now and I decided to pull the trigger but there was nothing available in or near my State. I found a few cars I was interested in but I've never made such a purchase without seeing the vehicle. I can tell you that out of the five dealerships I was dealing with, only Astorg, Gerry Flynn and Tyler Astorg, made me feel completely comfortable with the transaction. Customer service and response time was stellar. There was complete transparency. There was no fuss about shipping the car to me. I received the vehicle immediately via Astorg's trucking service. The vehicle was received exactly as described, I could not be happier. Thank you Gerry and Tyler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mercedes Benz Purchase

I saw a car over the internet that I fell in love with and reached out to the dealership. I was able to complete everything over the phone and car was delivered to me! I couldn't ask for better customer service!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Out of State Buyer

I found a low mileage CPO Mercedes E350W4 on Cars.com that looked like the perfect car for me. I called the dealer and spoke to Gerry Flynn. Gerry offered to clean the car up and sent me lots of pictures of the car inside their showroom. Gerry even test drove the car and described it to me over the phone. The best part was that Gerry had the car delivered to me in Indianapolis, Indiana free of charge and car was delivered to my driveway 2 days later. I've had the car for about a week and it's exactly how Gerry described it. Overall, this was a very positive online buying experience. Thank you Gerry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service

Sales staff was not pushy, answered all my questions, and made the process as simple as possible. They provided very reasonable value on my trade and the “One Low Price” takes out the stressful part of car buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Enjoyable car purchasing experience

We felt the high end inventory was bountiful and the sales experience was seamless. Our transaction made for a pleasant car buying experience leaving us satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience

Sales staff was polite and professional. A most enjoyable car-buying experience. Vehicle selection was above average. THANK YOU JOHN AND ALL THE ASTORG FAMILY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great experience

It was a good experience. Our salesman, John, was great and took a lot of time explaining the features. Thanks for so much for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recent car purchase

Great experience, wonderful people. No pressure sales, they were always focused on our needs and comfort. First rate service always helpful and super convienient, concierge is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Search & Purchase of Volvo XC90

In search for the best mid-sized SUV, my husband and I went to Astorg Auto as well as many other dealerships in the area. After test driving every manufacturer and model, we knew the Volvo XC 90 was the right fit. We determined the vehicle features that worked best for our family, and luckily we had a Professional Sales Consultant, John Brown, to assist in our purchase. Although Astorg had a great inventory selection, to get EXACTLY what we were looking for, John had to contact multiple dealerships to establish a "dealer trade." He is very knowledgeable and his patience made the purchasing process seamless. We had a great buying experience and look forward to making future purchases with John at Astorg!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.