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Bridge Auto Group

(479 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
(866) 498-5732 (866) 498-5732

Reviews

(479 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Never going back

They sell damaged cars, don’t answer phone calls when they get paid. It’s messed up because I thought they were cool people but they turned out to be frauds.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Chris. I’m sorry to hear that you do not feel that your experience with us was a positive one. Which vehicle did you purchase?

The staff there was very friendly and nice and was ready...

The staff there was very friendly and nice and was ready to go once the dealership open at 9am Chris was awesome and he was able to put me in a test drive of the car I wanted immediately. Jim was able to close the deal swiftly and effectively working with my budget and was super fair with the price awesome team and super friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I recently purchased a 2013 Mazda CX-5 at Bridge Auto...

I recently purchased a 2013 Mazda CX-5 at Bridge Auto Group and all I can say is awesome! The car runs like new clean interior pristine engine, extremely reliable vehicle exactly what I was looking for.They made my car buying experience a very pleasant one. I am extremely satisfied with my purchase Bridge Auto Group is awesome I would recommend them to anyone looking for a great used car at an affordable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

Special shot out to the Bridge Auto Group team in Berlin NJ. Thanks for making my used car buying experience a very pleasant one! The car runs like new i am extremely satisfied with my purchase! I would recommend you guys to anyone looking to buy a quality used vehicle at a awesome price.

Maintenance Supervisor

Just wanted to take the time and give the guys at Bridge Auto Group a special shout out and thank you for making my car buying experience a piece of cake! Found the car I wanted for the exact price as advertised no BS. They walked me through the process step by step I received the title in less than 24hrs. And more importantly the used 2013 Mazda CX-6 runs like new I am extremely satisfied with my purchase! I would recommend to anyone looking for a reliable used car for a great price go to the Bridge Auto Group in Berlin N.J.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They don't even want my money I guess?

Went in to test drive a car and was roundly ignored by the 2 staff there. They came out to the lot while I was checking out the inventory with a customer who left shortly after and never acknowledged me. I walked into the showroom and asked to test drive a specific vehicle and was told to sign in. Then they walked away to have a loud conversation in another part of the building and never came back. I was the only customer there. Not a good look.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Staff was very nice and helpful and was able to work with...

Staff was very nice and helpful and was able to work with concerns I had on buying my car. Process was quick and easy. Would recommend this place if you’re looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business!

"Ok" dealer

Asked multiple time on the phone if there was anything known wrong with the car before I drove 3 hours. Drove 3 hours and knew power steering was bad as soon as I took the car out of the parking spot. Rust was also bad. The dudes were generally ok, but definitely not exceptional customer service. Don't travel too far for this dealer as its likely they won't care enough to give you an honest answer.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Our experience at Bridge Auto

We drove 2 hours to visit Bridge Auto because we saw a car they had online that we were interested in. Jose San Pedro and Salesmen, Jim and others were extremely caring, diligent and helpful in our purchase of the 2014 Mercedes Benz we were interested in. Another salesmen, Dan even helped us program our phone in the car and then we were on our way home. We highly recommend Bridge Auto Sales. It will be worth your visit, no matter how far you have to travel. Jim and Dale Russo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My Car was on its last leg & I needed to get into...

My Car was on its last leg & I needed to get into something reliable spoke with Jose & made it work out for me & put me in a 2014 Ford Fusion. Great guy !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My son was in urgent need of a vehicle because his...

My son was in urgent need of a vehicle because his previous car was flooded and was beyond repair. I found a 2013 Honda Civic on Car Guru that Bridge Auto had for sale on their lot, at a reasonable price. My son was not able to qualify to buy this car on his own but Jose was extremely helpful in assisting my son and I to purchase this vehicle. He was able to get my son in a much better vehicle (2015 Honda Accord) and the monthly payment is only slightly higher for a much better car. My son is very happy with the car. Thank you to the folks at Bridge Auto, you made my son a happy guy! Thanks!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.