Bridge Auto Group

We appreciate your business!

I’m very sorry you were not able to purchase a vehicle from us. Unfortunately based on your credit rating and circumstances, we were not able to obtain financing for you. And our lenders generally do not allow the practice of opening an auto loan solely in another persons name on behalf of someone who cannot qualify for financing and who is not also on the loan. It’s called a “straw” deal. While some auto dealers who are desperate for business do engage in this practice, it is basically a form of lender fraud. We value our customers. However we also value our relationships with our lenders and we do not engage in fraudulent activity to make a car deal. I’m very sorry that you didn’t seem to understand that.

I’m very sorry you were not able to purchase a vehicle from us. Unfortunately based on your credit rating and circumstances, we were not able to obtain financing for you. And our lenders generally do not allow the practice of opening an auto loan solely in another persons name on behalf of someone who cannot qualify for financing and who is not also on the loan. It’s called a “straw” deal. While some auto dealers who are desperate for business do engage in this practice, it is basically a form of lender fraud. We value our customers. However we also value our relationships with our lenders and we do not engage in fraudulent activity to make a car deal. I’m very sorry that you didn’t seem to understand that.

I’m very sorry you feel that way. The clutch in a manual transmission car is never a covered component. It’s a wearable part that can go from being perfectly operable and then get damaged relatively immediately based on driver misuse. The car was driven for 800 miles after purchase and you brought it in claiming clutch failure. It was explained to you that it is not covered. You didn’t like answer that you got and started threatening us. We were very upfront about this from day one what is covered and what is not. And a manual transmission clutch is never covered under any warranty. Our warranty that we include is for engine and transmission. And we offered to work with you on the price of the clutch but you immediately started threatening us with a lawsuit and bad reviews so we decided not to accept your business in our shop and I instead offered you a partial goodwill credit towards your repair to take it elsewhere.

As I stated I’m very sorry that you had an issue with your vehicle. We tried to accommodate you and work with you. You were very abusive to our staff through the entire process even at the time of purchase and we decided that we do not want to continue with you as a service customer. I offered you a good will credit to go and have your vehicle serviced elsewhere and we would contribute what it would cost us for the part of the clutch. More than fair considering the item was not under warranty from us and we don’t know if the clutch failed as a result of driver misuse. The car was checked out in our shop for safety and performance and we didn’t find any problem with it. If we had found any issue we would have disclosed it. That does not equate to a guarantee that nothing will break or go wrong with the car at any point. It simply demonstrates that we make an effort not to sell a car with a known existing problem. But cars are machines with thousands of wearable and breakable parts and we simply cannot guarantee everything on the car. We include a 30 day guarantee for engine and transmission only. We do not include any other warranty and we make this very clear. You also test drove the vehicle and found no issues or concerns with the clutch at the time. Our offer of a partial credit still stands. We did not go back on anything. We are simply opting not to retain you as a service customer due to what we interpreted as abusive behavior towards our staff.

5 days the car lasted. I tried to meet you people in the middle, but nope, nothing. Your salesman sai the entire car had been checked out, which was a lie. 800 miles of highway drive by an experienced clutch driver. You offered me $250 towards a $1400 repair, laughable! After I suggested we work it out, the owner had service call me and say you withdrawn the offer. Stop the lies, your embarrassing yourself.

At no time did you ever try to accommodate me. I was told right from the beginning at no point was this your problem. I believe the owner himself said it's a machine with thousands of moving parts, xxxx happens while he was screaming at me over the phone. Good will credit HA, $250 on a $1400 repair on a 6 day old purchase. Ridiculous! Clutch failed because of driver missuse? Another lie. The driver has been driving a stick for 5 years without any previous issues. Admit it, you bought a lemon at the auction and pushed off on a customer. Pathetic! The car was never checked out, it had bad spark plugs and my son almost got killed on the turnpike when the car went into limp mode. Maybe you need a new mechanic. You offered to buy the car back for half of what I paid. That's realy putting the costomer first. You owner screamed at me for 5 minutes, including his own share of profanity, and told me it wasn't his problem. I was the one who pointed out at no point did anyone try to work with me, at which point you were supposed to return a call with a price for your mechanic to repair it. Instead I received a call say you decided not to repair it. He didn't feel "comfortable" making the repairs. $250, not a chance, that was simply a bribe to tell the judge I settled. You'll be paying alot more when I sue you. Even you said nobody likes a used car salesman! 🤣 To show people how pathetic your dealership is, why don't you tell everyone about the poor African American gentlemen you took advantage of and bought his car back and paid him $5000 because you were afraid of a big lawsuit. Yeah, your salesman apparently felt the need to tell me that story. You people are cheats and xxxx from the word go! See you in court.