CarShop Chester Springs

I'm never a fan of buying cars.. from start to finish Zachary was more than amazing... I literally can't say enough. I would give him 20 stars if I could. Just a down-to-earth guy who's great at his job. If he doesn't own the place he should. Bravo Zachary. You made this such a pleasant experience for me. Also ,Bravo to Nate as well as did you .... Highly, highly, highly recommend this place

Good sales team, excellent value, relaxed sales atmosphere. I loved the office decor. Great selection

Outstanding service & professionalism on both the sales & service sides. I have purchased multiple vehicles from them over many years & would trust their servicing to no other auto repair business.

The dealership was helpful and knowledgeable. The salesmen met all of my needs and made sure that I was happy with my purchase.

Jeff T was a great sales person everyone was professional and quick with the whole process and I got a good value on my trade in and got a great Toyota Tacoma!

Friendly, tolerant of my unusual buying situation. blah, blah, blah, blah, blah, blah how dare you put word minimum on my unsolicited comments

Quick to fit me in and very easy to work with. Everyone was friendly and very helpful.

Very friendly, knowledgeable and communicative. Have purchased several cars from Jeff Treon over the years and never disappointed! Will certainly be back!

Once again, not happy with CarShop. The last time I was there I had an issue with the service, however, the manager called me to try to make it better and asked me to give them another chance. So I did. My car broke down Tuesday, after 5 hours of dealing with a tow truck I was able to get it towed there. It was there when they opened. I got a call early saying they had it and would take a look and let me know what was wrong. (I bought the car from them). I waiting till about 1:30pm and called back, was told they did not get a chance to look at it yet. Said I didn't have an appointment so I would just have to wait. I said yes, I realize that, but my car did not make an appointment to break down either. I called again around 4:30pm to see if there was any info, they said no, but definitely tomorrow. I said that is fine, I get they were busy. So the next day I waited until after 10am and called again, I was told someone would call me back. I waited until 1:30pm still no call, so I called back, was told the service manage would call me right back. He did call a few minutes later to tell me I needed a new engine and it would cost about $10,000 with labor and tax, they could get me a used engine with 79,000 miles on it for $6,000. My car had 86,000 on it. So I said that seemed like a lot and I was not sure I wanted to spend that much. He said they could give me an offer to buy the car if I bought one from them. I said ok, have someone call me. He did suggest I call Kia and see what they had to say. I called Kia in West Chester and spoke to a wonderful woman. When I explained to her my situation she said I don't know where your car is but get it out of there, She said Kia could put a brand new engine with no miles on it in my car for less than $6,000.00 She also said she would see if there were any recalls on my engine, there was a recall and she was a great help in getting that taken care of for me. She said to have the car towed to Kia and they would take care of it. I called CarShop back to question them about the price of a used engine. I was told that they did not have access to Kia parts and had to take what they could find. However, I was told by the Kia dealership that they order parts from them all the time. Now they may not get the manufacturers price but they surely could get a better price than $6,000 for a used engine. Honestly I am truly disappointed with how things went down with CarShop again. I really liked them in the beginning, but not sure I will go back after this. How someone could offer a used engine for $10,000 and the dealer can offer a brand new engine for $6,000 is just price gouging as far as I can see. Its a shame, they have really gone downhill since I purchased my car there 5 years ago.

Everyone friendly,courteous, They keep you informed about any unforeseen problem that shows up during inspection and the cost of repairs. Very satisfied with their workmanship.