Reviews
0 pressure, 0 negotiation, darn near 0 conversation.
0 pressure, 0 negotiation, darn near 0 conversation. 0 sale. If you are looking for a diy car buying experience this is your place. Just don’t expect to negotiate or have a sales rep that will give you any advise or direction on what might be the best vehicle for you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Bryan, Thank you for taking the time to provide us with your feedback about your experience with our Sales Team. Your satisfaction means a lot to us and we take your feedback very seriously. Please email your preferred contact method to our General Manager, Rick Day, at rday@carshop.com, at your earliest convenience to discuss this in greater detail. Thank you.
Bryan, Thank you for taking the time to provide us with your feedback about your experience with our Sales Team. Your satisfaction means a lot to us and we take your feedback very seriously. Please email your preferred contact method to our General Manager, Rick Day, at rday@carshop.com, at your earliest convenience to discuss this in greater detail. Thank you.
Great Experience at Car Shop
Our Saturn died at 328,000 miles. We were referred to Car Shop in Hatfield by a personal friend who had purchased a car there. We looked at several cars, guided by a great salesman, Mr. Dan Owens. He found a car and color we liked and he had it brought in from N.J. Bought it, took it home on a Saturday, a few minor issues were noticed. They fixed it on the following Monday. No hassle, no stress, great experience. Market prices high but if you understand supply and demand it's a no brainer....thanks Dan and service crew!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John & Denise, thank you for your positive feedback! It's great to learn that our Sales Team was able to help you find the car that you were looking for while our Service Department assisted with efficient service. CarShop - Hatfield appreciates your business, so please don't hesitate to reach out to us again! Enjoy your new vehicle!
I would go elsewhere
Overpriced on their vehicles. I would avoid going here because they are completely unreasonable. They use their no haggle price to sell high and offer you pennies for your vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Joshua – Thank you for your inquiry. At CarShop, we are completely transparent - with non-commissioned Sales Consultants and no-haggle, no-hassle pricing. Our sales prices and trade offers are based on current market conditions – including vehicle condition and vehicle availability. We welcome the opportunity to serve should you change your mind.
Great Overall Experience Buying or Servicing Cars
I have bought 4 cars from this store over the past decade. Sales reps are no pressure and take time to walk through the details of each car you are interested in. Service department has been an excellent experience. They are very communicative and let you know what exactly needs fixing, the pricing and whether you want to go through with it PRIOR to doing any work. Great job by Jose and the team there in Hatfield.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Shawn! We appreciate your kind feedback and we are happy to know that both our Sales and Service Teams provided you with top-notch customer service. We value your business here at CarShop - Hatfield and we look forward to working with you again.
Great Value
I sold my car to Car shop and had a swift offer and the sales rep was delightful to work with. Would recomend them highly. thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for choosing CarShop - Hatfield, DeeDee! We are pleased to know our Sales Team could be of assistance to you. We appreciate your kind recommendations and look forward to any future visits.
Great experience!
Great experience! I really appreciate their sales model. Fair price, no haggling, immaculate car, and great dealership warrantees. The process was easy and the team was top notch. Would not hesitate to buy there again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing CarShop - Hatfield! We are happy to know that our Sales Team provided you with an easy and top-notch experience. Congratulations on a successful sales experience and we look forward to working with you again!
Great Experience
Bought a 2018 Genesis from them. Honestly, it was the best car buying experience I've had! This place has great customer service. Tim was our salesman. He was a delight to work with. We also had some warranty work done on the vehicle recently that all went very smoothly. James was the Service Representative. He kept us updated during the work and was very helpful. They also noticed that my inspection was expiring in a couple of months and did that for free! Totally satisfied!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Craig, thank you for the positive feedback! It is wonderful to know that you had the best car-buying experience with us at CarShop - Hatfield and to know that our Sales and Service Teams provided great customer service. We are always here to help, and if you need anything else, please let us know.
Good experience
I had a great experience at Carshop. Dan Owens of Carshop-Hatfield is the best. He was very professional and patience. It took me a couple of visits to figure out what I want. With all of the questions, He addressed them all. I enjoyed talking to him. And I am happy with my vehicle, also the service was great. they addressed an issue I had and didn't hesitate to take care of it. Great Team. Happy New Year. .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is excellent to know you are happy with your new vehicle and our Sales Department made the entire car buying experience comfortable and enjoyable! It is our goal to ensure all of our customers feel knowledgeable and comfortable before leaving with their new vehicle, and we are thrilled to see that is what our team at CarShop - Hatfield did. Please do not hesitate to contact us for any future automotive assistance.
Brian Kuhns - best salesman. Very helpful
Brian Kuhns was amazing. Very helpful and reliable. It was an easy process with a lot of information and ease with picking out a vehicle, no matter where it came from, he was willing to get me what I needed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jessica, thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with us and to know that our Sales Team was helpful. We value your business at CarShop - Hatfield!
Aleef was spectacular. He was professional and very...
Aleef was spectacular. He was professional and very accommodating.. making our experience wonderful. We will be back for our second vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Team at CarShop - Hatfield, and we look forward to any future visits!