Reviews
My car repair was made easy by using the text messaging
My car repair was made easy by using the text messaging system to view when I was scheduled, what was recommended and the pricing given per each recommendation for repair. John Herrera, service technician went above and beyond to accommodate and expedite my repair. On the day of pick up, John was off and Robert Trevino, service manager, handled my check out. Robert was truly a joy to speak and deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love the feedback and the great experience. I will make sure to let Robert, John and the team know. Thank you! Have a great day.
I took my brand new car in to have a tire changed (with
I took my brand new car in to have a tire changed (with tire warranty that I paid extra for) They changed my tire but still charged me 400.00 for the air pressure sensor in the tire I got ahold of the warranty company and they said it’s absolutely covered and they would reimburse me. So I had to pay for something that was covered and will be reimbursed later. We almost bought a car there a few months ago and were currently considering one on the lot for my daughter but after today, NO WAY.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Let me speak with my service team. We will be reaching out.
Very pleased with salesman Matt and management Lee
Very pleased with salesman Matt and management Lee staying late on New Years Eve to make sure we left with our car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The salesman Matt and management went out of their way to
The salesman Matt and management went out of their way to make sure we were happy with our second purchase. We are very pleased and love going in there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Quick.
Quick. Relatively minor fix for check engine light illumination. It was ?a pressure plate? I think I was told
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Taken in for service for check engine light.
Taken in for service for check engine light. Fairly minor fix , give curtesy ride to work. Rapid fox overnight (1 day). 2017 model with fewer than 50k miles. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
The service advisors are on their game professional ,
The service advisors are on their game professional , knowledgeable , courteous , willing to go the extra mile to make you feel good about process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manuel.sandoval1113@yahoo.com, we are so pleased you enjoyed your visit to Principle BMW of Corpus Christi! Thank you again for the great review!
Excellent service, beautiful facility and outstanding
Excellent service, beautiful facility and outstanding staff! I have seen a lot of dealerships over the years, and this is by far the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jltfw, we are very happy we could provide you with a positive experience! We really love to see, read and hear this! This is what keeps everyone going. Thank you.
My experience with the service department was not good
My experience with the service department was not good for the money they charge. I got an oil change and they didn’t even include a courtesy next due oil change sticker. They “explained” that the vehicle has an internal timer that can be “setup” to include a reminder. However, that doesn’t appear to have been done. Additionally, they wanted to charge over $2800 for non essential repairs. It appears they are just wanting to make money, the proverbial quantity over quality.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hoping to get my 3rd BMW SUV from the same place.
Hoping to get my 3rd BMW SUV from the same place. They're prompt, proper & very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!