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Ricart Used Car Factory

(7,094 reviews)
Visit Ricart Used Car Factory
Sales hours: 10:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 8:00am–6:00pm
Tuesday 10:00am–8:00pm 8:00am–6:00pm
Wednesday 10:00am–8:00pm 8:00am–6:00pm
Thursday 10:00am–8:00pm 8:00am–6:00pm
Friday 10:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2017 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(614) 808-4184 (614) 808-4184

Reviews

(7,094 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ricart Used Car Factory from DealerRater.

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Long, thorough, but great

Catrice was great! She was honest about each car and knew exactly what I would like. She showed me the better deals and was patient with me (and my mother).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Exceptional

Most comfortable car buying, I have ever had. exceptional customer service No pressure and a wide variety of choices. I will recommend Ricart to anyone even slightly interested in a new or used car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good. Helped us get into something we could afford.

Because they were nice, helpful and understanding. And worked hard to get me approved and into a nice car. They understood the problem we had with bankruptcy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional Customer Service

I wish that I could give everyone more than 5 stars cause they honestly deserve it. I went to Bryan hopeless and he made it happen . No lies, no run around he took what I said and got me exactly what I needed . You know car salesmen can be sleazy I did not get this vibe from anyone at Ricart, It was the best car buying experience and it was my first so definitely buying all my cars from here in the future and sending everyone to Ricart. I work in customer service and we are held to the highest standard at m job and I felt that from everyone at Ricart . From Brandon he was so cool he gave me a Arizona from his fridge, Rick educated me on the history of Ricart , James held me down and kept it real and made me feel confident in my purchase. Bryan made me feel welcomed from the time I came cause everyone was like we are going to take care of you lol. I mean I went To a few places and prayed hard and Ricart delivered out of everywhere I went I am glad I chose Ricart. Take this from me if you want honest people and a good vehicle choice go to Ricart. James was awesome and he definitely took good care of me . But everyone there did amazinggggggg!!!! I love my car and I am still talking about my experience and its been a month since my purchase . Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Josh was very friendly and made my first car buying experience less stressful. I was able to get the car I wanted and I am really excited about it. Josh was great and I would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic experience

Our experience it’s purchasing a used vehicle at Ricart was top notch. Both Abbigail, who helped us find the vehicle we wanted, and Stephon, with whom we completed the financial paperwork, were friendly, personable and positive throughout. We ended up with a great deal and the perfect vehicle for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Pleased

The staff at Ricart dealership are very professional and hard working to get your deal and car purchase done!! Thank you for your hard work and patience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Customer Care and Service

Everyone in the Ricart Family was Awesome to deal with. My son left with a fantastic car and a great BUYER EXPERIENCE. The service was Fantastic. THANK YOU!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing

Dibian was an amazing salesman, very polite and professional. Overall a great experience. Definitely recommend stopping here if you are looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience overall

I bought a car yesterday from Ricart Used cars and my experience was great! I had been there before and Crystal Cruz was so helpful and nice, but I didnt buy the first time. 2 months later I wanted to really buy and felt I had to go back and see Crystal. She was patient and creative and professional. Rafael joined us this time and we found my Sante Fe. Rafael was helpful too! Crystal is a gem, no sales like pitch, just honest and herself which is why I wanted to work with her again. Mark in the finance area was great as well. Also honest and upfront and no sales stuff. I would recommend going there. See Crystal. She will create a buying experience that is easy and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.