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Friendly Chrysler Dodge Jeep Ram of Hamilton

(117 reviews)
(888) 827-4085 (888) 827-4085

Reviews

(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Friendly Chrysler Dodge Jeep Ram of Hamilton from DealerRater.

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Dishonest dealership

Do not go there. Do not take your vehicle to the service department. Installed new brakes on Ram 2500. a month later lost all brakes. Air in lines. They did not bleed brake lines. Charged me $150 to bleed brakes. Very dishonest!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Matt, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. The Friendly Dodge Chrysler Jeep Ram of Hamilton Team

I worked with BEN THOMAS to purchase my used Jeep and...

I worked with BEN THOMAS to purchase my used Jeep and felt totally comfortable with the entire process. Everyone I dealt with at the dealership was great. Ben you get a 10 from me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Don the Service Mgr is A1, extremely courteous and went...

Don the Service Mgr is A1, extremely courteous and went above and beyond. Highly endorsed and recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome experience

I have purchased four vehicles at friendly Dodge Chrysler Jeep and my most recent purchase was a surprise birthday present for my wife which was a Jeep Grand Cherokee and my sales girl Kasi went above and beyond to make it special for my wife by purchasing her a bottle of wine a beautiful insulated mug that says Jeep girl and on her own time she purchased a beautiful great big pink ribbon and wrote happy birthday Dianne and had the jeep hidden when we got there and totally surprised my wife she really went out of her way to make it special

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. And happy birthday! The Friendly Dodge Chrysler Jeep Ram of Hamilton Team

Very friendly, courteous, and professional. Nice waiting...

Very friendly, courteous, and professional. Nice waiting area. Service performed promptly and met my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bought 2019 Mustang and ad clearly stated two keys...

Bought 2019 Mustang and ad clearly stated two keys included. Went to pick up car and they only had one. They said they have to get key from previous owner. After numerous phone calls still don’t have key. Now I have to pay out of my own pocket to get one made. Do not deal with these people especially Dewayne Reynolds’s. They just lie to your face..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Don’t deal!

Bought 2019 Mustang and ad clearly stated two keys included. Went to pick up car and they only had one. They said they have to get key from previous owner. After numerous phone calls still don’t have key. Now I have to pay out of my own pocket to get one made. Do not deal with these people especially Dewayne Reynold. They just lie to your face..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. The Friendly Dodge Chrysler Jeep Ram of Hamilton Team

Very nice people there through the hole place. Sales...

Very nice people there through the hole place. Sales person was willing to take the time with us show us everything & explain it to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Easy buying experience

Kaci was a wonderful salesman. No pressure and went above and beyond to make sure all of our needs were met. Everyone was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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With the experience I’m having with Gray Jennings and the...

With the experience I’m having with Gray Jennings and the owner that refuses to call me on Chrysler employee pricing on a truck that we had a deal on, ran my credit and made me get a certified check for $45,000 in hand, they told me No deal because they want to sell it to a customer at full value or above. I have never dealt with so dishonest and horrible people in my life, they would rather make another customer pay over market price instead of honoring the agreement we had. I will be telling everyone buyer beware they only care about making as much money as possible not their customers!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.