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Audi Pensacola

(127 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30pm–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 495-2159 (888) 495-2159
Used (877) 740-7917 (877) 740-7917
Service (877) 932-7112 (877) 932-7112

Reviews

(127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Pensacola from DealerRater.

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I was thoroughly impressed with my experience.

I was thoroughly impressed with my experience. Our Experience Guide, Derek Shultz, provided exemplary service with a smile. He could teach a master class on customer service. He was pleasant, professional, attentive, and informative, but never pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Bernice, thank you for taking the time to leave a review for us at Audi Pensacola. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Great dealership!

Great dealership! The interior was clean and well-designed with vehicles beautifully displayed inside the showroom and on the lot. There was plenty of comfortable seating. Also, the team provided excellent customer service. Brittany responded to my emails promptly and professionally, and Derek proved to be an outstanding Experience Guide. The team worked to find a vehicle that is perfect for me. No complaints; only praise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Pensacola. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Pensacola. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent customer service and the sales team was

Excellent customer service and the sales team was amazing. I worked with them over the phone because I was an hour away. When I arrived at the dealership he was waiting with the car ready for viewing. Big thumbs up to them!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Absolutely amazing Jaiden Huntley our salesman and he

Absolutely amazing Jaiden Huntley our salesman and he definitely knows his cars! He went above and beyond in every way! Your company definitely has a jewel, he deserves a good raise!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Robin, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Pensacola! We look forward to your next visit! Take care!

Easiest vehicle i have ever purchased.

Easiest vehicle i have ever purchased. Jaiden was Very professional, very polite, attentive to my needs or questions. Definitely recommend and Definitely would consider going back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeffrey, thank you for taking the time to leave a review for us at Audi Pensacola. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent, the team is courteous, knowledgeable,

Excellent, the team is courteous, knowledgeable, professional, and are very easy to work with and I left with a very positive impression of the entire organization

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jack, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Had an amazingly smooth purchasing experience.

Had an amazingly smooth purchasing experience. Jaiden and Rocco were great to work with. They were knowledgeable and helped us get the best deal. Definitely plan on buying our next vehicle with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are so pleased you enjoyed your visit to Audi Pensacola! Please don't hesitate to reach out if there's anything additional we can do for you.

The team was very helpful and expedited the process.

The team was very helpful and expedited the process. Went smoothly and the transaction was done in a day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Just took delivery of my third Audi from the Pensacola

Just took delivery of my third Audi from the Pensacola shop. Love my Audi and the people who assisted me through the process. Brian, my salesman, was very professional, friendly and helpful. He made the entire process seamless and his courteousness was much appreciated. Kayla from management also was great. She explained the buying process and worked with me to get the final deal I was looking for. Very positive experience overall!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Pensacola. We're happy we could meet your expectations! We look forward to your next visit! Take care!

It was a very clean and welcoming showroom.

It was a very clean and welcoming showroom. My salesman Brian keep me informed every step of the way through the process of buying a vehicle, I knew ahead of time the vehicle I was interested in and they had it sitting there waiting on me when I arrived. Would recommend to anyone in the market for a new/used car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!