Landers Chrysler Dodge Jeep Ram of Norman

Worst experience that I’ve been a part of. Service and Tobi were great, outside of that - terrible. One of the managers that we worked with Curtis (one of the salesmen stated he was the GM) was overly confrontational, talked over others, called my father (who was the deciding party involved in buying a new vehicle) a 12-year-old and bickered with him on the phone over factors that could’ve and should’ve been adjusted to sell the vehicle. After my father hung up, he even told us that he didn’t want to do business with us if we couldn’t see things his way. Let me repeat that the questions and concerns we had would have been easily adjusted/fixable by the dealer. Curtis refused to listen to our concerns or try to work with us. Zachary or “Mickey D”, another salesman, was helpful at first became confrontational as well when Tobi began helping us. Tobi was wonderful, super personable, answered our questions about the vehicles features/perks, etc. However, Tobi couldn’t even pull this experience out of the dumpster. After all of this we went to Fowler Toyota down the road and bought a brand new car. Will not be going back to Landers for anything and will continue sharing our experience. A big thank you to Tobi and to the service personnel for their help/general happy demeanor.

Curtis & our sales guy Jamie where GREAT to work with. Really enjoyed Jamie!! Very helpful young man. But when we went back the next day to drop off title of our trade in. And some the things that was left in new car glove box. And to see if they could find a 2nd fob. Mr. Marrcelus made us feel like we was a bother to him!! Very RUDE!!!!!!

Sam and Erik nailed the customer service side of things. The service department is top notch, and customer follow up after the sale is stellar!

I brought my 2015 Ram 2500 to Landers for Recall work. One of the jobs involved dropping the transmission pan. A few days after picking the truck up from the service dept the transmission started leaking oil. I took the truck back to have the leak repaired. After repair was completed I talked to service manager about my disappointment in the service. He told me they could only do the recall with parts in the kit. When they made the second repair they used “the good stuff” to reseal it. I would think you would want to use the good stuff on every repair. I trusted you once, but I can’t do it again since repairing my vehicle right the first time doesn’t seem to be the priority. The extra $20 for “the good stuff” might have earned you a repeat customer. Instead it only made you an unhappy one.

Tony was the absolute best .. what an awesome experience! Could have asked for a better company to work with easy & an enjoyable experience. Go see him today.

Braxton did a great job of following up with me to explain the issues, then pursued getting the problem resolved through my warranty. In addition, he obtained the parts and had my vehicle ready for pickup earlier than promised.

Took care of my warranty claim in a timely manner with no issues. The service department kept a professional attitude throughout the whole process. Met all needs! Thank you

Tony and everyone else were great to work with and very friendly. We will definitely recommend going there the next time someone needs a new car.

Service was good. Paid online was good but still had to go into cashier to get documents. In light of vivid 19, Need to avoid that interaction on prepaid invoices.

Was a great straight forward experience with no issues. Would definitely use them again due to not being high pressure sales like most car lots.