Capital Auto Sales

Do not go to this dealership Highly unprofessional employees, terrible service department, sales department is incredibly rude and dismissive. I had... a terrible experience with several staff members at Capital Auto. I don’t know if it was because I’m a woman or if they’re that disrespectful to all their customers. I had been researching for a used vehicle for several months. As Covid-19 hit I was in a bind and needed to make a purchase as soon as possible. I spoke with Dominic about a vehicle I saw on their website, secured funding, and made an appointment to go test drive it. After my initial inspection there were several concerns with the vehicle that were left out of the images online or dismissed by Dominic. Not only that, the vehicle was not cleaned prior to my arrival or while sitting at the dealership for several hours. Because I needed to leave, I was given a “We Owe You” Slip to return to the dealership for a deep clean and several repairs. The day after bringing the vehicle home the battery died. Everything was shut down a week later due to Covid-19. Fast forward three months later, this past June, I scheduled an appointment with Greg in the service department to bring my vehicle in for the deep clean and repairs (Dents and a door seal). I was quoted 2 hours for this to take place (I live over an hour a way). After 4 hours of no word, I call Greg and he was unavailable. I get back to the dealership and Greg contacts me back via phone and they had not done anything to my vehicle and they did not have the door seal to do that part of the repair. They knew several weeks in advance that I was bringing my vehicle in for service and had plenty of time to order the replacement parts. Dominic told me the day of purchase he was ordering the door seal. I will never purchase a vehicle from this dealership and I encourage everyone to look elsewhere for their new/used car needs. I wouldn’t want anyone to have my experience.

I was always told they will call me back and never got a call back. I had to keep calling the dealership. On top of that they talked in circles. They told... me i need a co signer which was cool but i didn’t want to use one i was willing to put more money down. I asked how much and i was told I will call you back with an amount. Never called back when I called back i asked for the manager. He told me the person wasn’t should of called my back yesterday to tell me i need more many down and he was sorry. I asked how much i have to put down. “Oh it doesn’t matter what you put down we not going to finance you. You can put 5k down on a 7k call and we won’t finance you.” Okay that rude but okay have a nice day. I just went to get a suv someone else. That’s took my down payment with no problem.

I needed a car for my daughter and knew what I wanted. I live in Fredericksburg which is over 1 hour away but Capital Auto had the best price for the... car I wanted (Mazda3, low mileage, GT trim). I was in the area so took it for a test drive then went back home. I called them back and we hammered out a deal in just a few minutes. When I picked the car up I was in and out in less than 30 minutes. No hard sell on things that I didn't want or need from Mike in finance department. Got a fair deal and the experience was painless. I would happily recommend them

Excellent place . Everyone was friendly and helpful. Nelson was very helpful . They gave us the Christmas bushes to plant in our yard. Thank you !

Nelson was the most helpful and knowledgeable salesman I ever met. I will be sending my friends, family, colleagues, neighbors, pretty much anyone I can!... He had a binder with reviews from past customers of his and I was able to experience firsthand why he’s able to have a binder full of them.

It was my first time buying a car that wasn’t new so I definitely wanted to wait a while before giving them a review. I bought my car towards the end of... August and I’m still so in love with my BMW 3 series. If you are worried about shopping used, I can assure you that if you come to Capital Auto Sales you will not regret it, I know I don’t.

Great place full of great people and even greater cars. Blessings for everyone at Capital Auto. I highly recommend this dealership and entire staff. Thanks

I’m in love with my new car. Thank you, Capitol Auto Sales. I couldn’t be happier!Well recommended to family and friends, They help me good.

I am from North Carolina and I purchased a beautiful red Ford F250 from Capital Auto sales and I just had to give them a 5 star review cause of how happy... I was with the ease of the entire process. They had my new truck delivered to my house and sent me my license plate in the mail a few weeks later so I didn’t have to deal with going to get my own plates. highly recommend this dealer and will definitely do business with them again.

I’m so glad I decided to go to Capital auto sales to buy my new truck. Everyone I dealt with through the process was very professional and so patient with... me that I had to take the time to give them a review!