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Crosstown Auto Centre

(2,209 reviews)
2017 state dealer award
View 15 awards
2017 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crosstown Auto Centre from DealerRater.

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Our recent purchase through Crosstown Chrysler was a very...

Our recent purchase through Crosstown Chrysler was a very enjoyable experience. Our sales rep Mo Hamden was so genuine to deal with. It was a very low pressure environment and we felt just very well taken care of. We will definitely recommend them to family and friends. We did have minor issues on the service side with our protection service, however, it was cleared up straight away.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for the review. Welcome to the Crosstown family! Have a great day.

This was the first vehicle I've purchased on my own so I...

This was the first vehicle I've purchased on my own so I was nervous going into it but Crosstown provided me an amazing experience! I worked with Ocean on trading in my old vehicle and the process was so easy and I was able to get the price I wanted for it. Mo G was my Salesman and went above and beyond in the sales process to ensure I had everything I needed and even followed up with me after the purchase. I worked with Denise in Finance and she explained everything very clearly and didn't make me feel pressured at all. I would highly recommend Crosstown to anyone looking to sell, trade, or buy a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Megan, thank you so much for the review. Welcome to the Crosstown family! Have a great day.

We've been returning to Crosstown for many years and have...

We've been returning to Crosstown for many years and have recommended them to family and friends. Allan Angeles worked with us to purchase our truck. Awesome sales person and dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. Welcome to the Crosstown family! Have a great day!

Western canada #1 dealer.great customer service specially...

Western canada #1 dealer.great customer service specially thanks to ALLAN ANGELES for making our dream come true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. We're happy to hear Allan was able to make your dreams come true. Have a great day.

The best dealer in town. I’ve been dealing with them over...

The best dealer in town. I’ve been dealing with them over decade. And always the best price & easy payments. Friendly & honest sales people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Myne, thank you so very much for the review. Thank you for being a customer for over a decade! Have a great day!

Parts department excellent, service department needs...

Parts department excellent, service department needs better communication between advisors, mechanics & customers! They need to LISTEN to customers instead of ignoring what is being said. 3 times I took my jeep in for new key fobs, they wasted my time! Had problems with key fobs working off and on for a few months, they assumed it was because batteries were placed wrong. It takes 1/2 hour to program them but had jeep entire day, then didn’t replace them. 2nd time waiting 3 1/2 hours but hey, they threw in a free wash! 3rd time jeeps alarm kept going off cause new fobs still were not programmed right. But they charged me 2 times for labor! Not happy at all! Gave Angela 5 stars as she was my second service adviser dealing with this, drove my jeep right to mechanic herself & didn’t leave until we were sure simple key fobs were working!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for making us aware of your concerns. Angela will be reaching out to discuss your concerns further. Have a great day!

Horrible service. Waited over an hr 2 days in a row to...

Horrible service. Waited over an hr 2 days in a row to talk to the sales guy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello, thank you for taking the time to let us know about your experience. We'd like to discuss your experience further. Please reach out to Jerry Ziniak at 780-488-4881 or jziniak@crosstownchrysler.com. Thank you and have a great day.

When I arrived at the quick lube door, I was greeted...

When I arrived at the quick lube door, I was greeted immediately by the friendly staff. I also spoke to Jaden about my concerns with my headlights. He quickly checked out my concerns and found that I actually had no working headlights. I was very thankful. He walked me over to the parts counter and advocated for me to purchase the right bulbs that I needed. The team in Lube worked so well together. Its not often that you recieve top notch customer service these days, but I must say these group of men worked very well as a team. BIG thumbs up!!! I would definately go there again and if anyone wants to be treated with respect and honesty I would take your service there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tazchia, thank you so very much for taking the time to leave us a review. We agree that the Quick Lube team is amazing! We look forward to working with you again in the future. Thank you and have a great day!

Buyers are herby warned to double check their...

Buyers are herby warned to double check their transactions to make sure extra $$ have not secretly been added to the purchase price. My recent purchase $200 + GST was secretly added for an Etching Fee that I never requested, nor was etching included on my vehicle. There was no mention of the Etching fee by the Salesman, or the Business/Financial Advisor. Subsequent Emails of my complaint to the General Sales Manager and the dealer Principal remain unanswered. Next step, AB consumer affairs. This is not right! Crosstown Chrysler is not a reputable Dealer! Buyers Beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello, thank you for taking the time to let us know about your experience. Your refund is being proceeded and the cheque will be mailed to you. Thank you and have a great day.

Consumer response

Thank you for doing the right thing! My faith has been somewhat restored, however, the General Sales Manager and/or the Dealer Owner could have made this decision before a dealerrater review & this didn’t happen! Extra fees should “never” be added to a purchase without consent, and “never” be added without providing the product/service! Consumer trust is earned by doing the right thing, every time!

I am very disappointed with Crosstown Dodge. They will...

I am very disappointed with Crosstown Dodge. They will not clean a new vehicle before delivery. Took my $$ for undercoating and rust abatement, booked the apointment on a long weekend without telling me the shop is closed and no follow up to rebook Second time i buy from here and it will be the very last.... Not recommended The epitome of slimey sales

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to let us know about your experience. We would like to discuss the details further wi you. Please reach out to Jerry at 780-488-4881 or jziniak@crosstownchrysler.com. Thank you and have a great day.