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Lexus Of London

(4,118 reviews)
2025 national dealer award
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2025 national dealer award 2025 state dealer award 2024 national dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2014 national dealer award
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Reviews

(4,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus Of London from DealerRater.

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This is the second vehicle I've purchased from Lisa at

This is the second vehicle I've purchased from Lisa at Lexus of London, and I am just as happy the second time around as I was the first. Absolutely phenomenal customer service. Although there was a slight hiccup with the pricing, Lisa and her manager went above and beyond to remedy the issue immediately. At the end of the day I left the dealership more than satisfied with what they worked out for me. Thanks for going the extra mile for me, I look forward to saying hello during my service visits.

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  • Overall experience 5.0
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This is the third Lexus that I have purchased from this

This is the third Lexus that I have purchased from this dealership. They have always being courteous and responsive while also providing me with the best pricing in south western Ontario. I dealt with Gentrit Raka, who was excellent. I will be sure to continue to deal with Lexus of London in any future vehicle searches I make.

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  • Overall experience 5.0
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Thank you so much for everything.

Thank you so much for everything. Will refer all my friends come to this dealership .

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  • Overall experience 5.0
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My overall experience was amazing!

My overall experience was amazing! Jillian was great to work with. I feel like I made a new friend. I have dealt with Lexus of London for many years and have never been disappointed!

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  • Overall experience 5.0
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Dealer response

Thank you!

Larry is a great dealer and gives me a lot of good deals.

Larry is a great dealer and gives me a lot of good deals. It’s a great time to deal with Larry in Lexus London

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  • Overall experience 5.0
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Dealer response

Thank you for the business and the great review.

We are long time and loyal Lexus owners.

We are long time and loyal Lexus owners. For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the best deal is very important to us so the sales relationship is critical. We appreciated the balance of contact and access as needed to answer our questions. We were impressed with Jillian's knowledge but also her willingness to seek out further clarification as needed. Also, we were well treated by Chris Ouelette in finalizing the deal. We always feel like 'family' in this Lexus dealership from sales to service.

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  • Overall experience 5.0
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Dealer response

Thanks for being part of the family. :)

Rick was fantastic while leasing my first new vehicle!

Rick was fantastic while leasing my first new vehicle! He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I made and he helped guide me through all of the different options. Rick and the whole team at Lexus of London made my experience seamless!

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Dealer response

Great to hear you had a seamless experience. Thank you!

Excellent experience all around at Lexus of London!

Excellent experience all around at Lexus of London! Gentrit Raka was excellent, he followed through on what he said he would do, he also researched answers to some of our questions until we were satisfied. From beginning to end each interaction was professional and pleasant.

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  • Overall experience 5.0
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Dealer response

Many thanks!

I was very pleased with the dealership.

I was very pleased with the dealership. The Product Advisor Gentrit Raka took care of me and all my concerns. He was very good. The dealership gave me a orientation of the vehicle which I wasn't expecting. Over all very pleased .

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  • Overall experience 5.0
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Dealer response

Happy to hear you enjoyed your experience at the dealership and with our Delivery Specialists.

He is very professional and nice.

He is very professional and nice. Just helped me find the car I actually want. I am so satisfied with that dealership.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.