Reviews
This is the second vehicle I've purchased from Lisa at
This is the second vehicle I've purchased from Lisa at Lexus of London, and I am just as happy the second time around as I was the first. Absolutely phenomenal customer service. Although there was a slight hiccup with the pricing, Lisa and her manager went above and beyond to remedy the issue immediately. At the end of the day I left the dealership more than satisfied with what they worked out for me. Thanks for going the extra mile for me, I look forward to saying hello during my service visits.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the third Lexus that I have purchased from this
This is the third Lexus that I have purchased from this dealership. They have always being courteous and responsive while also providing me with the best pricing in south western Ontario. I dealt with Gentrit Raka, who was excellent. I will be sure to continue to deal with Lexus of London in any future vehicle searches I make.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for everything.
Thank you so much for everything. Will refer all my friends come to this dealership .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My overall experience was amazing!
My overall experience was amazing! Jillian was great to work with. I feel like I made a new friend. I have dealt with Lexus of London for many years and have never been disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Larry is a great dealer and gives me a lot of good deals.
Larry is a great dealer and gives me a lot of good deals. It’s a great time to deal with Larry in Lexus London
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the business and the great review.
We are long time and loyal Lexus owners.
We are long time and loyal Lexus owners. For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the best deal is very important to us so the sales relationship is critical. We appreciated the balance of contact and access as needed to answer our questions. We were impressed with Jillian's knowledge but also her willingness to seek out further clarification as needed. Also, we were well treated by Chris Ouelette in finalizing the deal. We always feel like 'family' in this Lexus dealership from sales to service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for being part of the family. :)
Rick was fantastic while leasing my first new vehicle!
Rick was fantastic while leasing my first new vehicle! He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I made and he helped guide me through all of the different options. Rick and the whole team at Lexus of London made my experience seamless!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear you had a seamless experience. Thank you!
Excellent experience all around at Lexus of London!
Excellent experience all around at Lexus of London! Gentrit Raka was excellent, he followed through on what he said he would do, he also researched answers to some of our questions until we were satisfied. From beginning to end each interaction was professional and pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Many thanks!
I was very pleased with the dealership.
I was very pleased with the dealership. The Product Advisor Gentrit Raka took care of me and all my concerns. He was very good. The dealership gave me a orientation of the vehicle which I wasn't expecting. Over all very pleased .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy to hear you enjoyed your experience at the dealership and with our Delivery Specialists.
He is very professional and nice.
He is very professional and nice. Just helped me find the car I actually want. I am so satisfied with that dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car