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Charlesglen Toyota Scion

(1,528 reviews)
2025 state dealer award
View 17 awards
2025 state dealer award 2022 state dealer award 2021 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,528 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charlesglen Toyota Scion from DealerRater.

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Valarie Parsons was very personable, respectful, and

Valarie Parsons was very personable, respectful, and provided bonus baked goods. Charlesglen Toyota had good communication and organization. We really appreciated the tutorial on our Tacoma prior to driving it off the lot.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Charlesglen treated me well during my recent new car

Charlesglen treated me well during my recent new car purchase. I would deal with them again. I suppose this is not unique to Charlesglen, but it would be nice if they included things like the mandatory freight charges, etc. in the original price, rather than treat them as add on items later in the negotiations.

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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall a great experience with the Charlesglen team!

Overall a great experience with the Charlesglen team! Val was extremely helpful and made us feel at home. Thanks for everything! We LOVE our new RAV4!!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Reception was pleasant and welcoming.

Reception was pleasant and welcoming. Friendly environment. Experienced staff. Loved the presentation and interpretation. Will definitely recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service from Val once again!

Excellent service from Val once again! We are loving my new highlander! Thank you very much Val!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Deliver the vehicles I need in a reasonably time frame.

Deliver the vehicles I need in a reasonably time frame. Word word word word wird

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I always had a great service .

I always had a great service . Just recently changed my tires. Service advisor kirby is awesome and very helpful. Charlesglen Toyota service is recommendable!!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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When it comes to service, communication, patience, and

When it comes to service, communication, patience, and getting the help you need, Charlesglen Toyota and Val Parsons are both 10/10. Can’t thank her enough for helping me get through the confusing journey of getting a new vehicle and always being there whenever I was confused or unsure about anything and doing everything she can to help me get this vehicle. I am very happy with the service I received and the truck I got. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Val Parsons was very accommodating and personable.

Val Parsons was very accommodating and personable. She listened to our desire for certain features and located the perfect 2024 Tundra. We were also able to take a Tundra out on a sensible test drive. Our truck was ready at the time agreed upon and with help from Mark Peters who explained the tech features and Arlana Bolton in finance I was out the door in 2 hrs. In all an exceptional experience

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

May Leung introduced RAV4 with very detail information.

May Leung introduced RAV4 with very detail information. Her expertise, attention to detail, and friendly approach made the whole experience enjoyable and informative.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.