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Grove Dodge Chrysler Ltd.

(858 reviews)
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(858 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grove Dodge Chrysler Ltd. from DealerRater.

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good people, great service

All the personnel were awesome, very nice and a lot of fun. Great experience! I would recommend this dealership to anyone. Thanks Grove Dodge! Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a good review! Enjoy your new vehicle take care!

Great Service

I have purchased 4 new vehicles from Grove Dodge over the past 10 years, and I have been a returning costumer time after time. I have always found the staff to be pleasant to deal with, answered my questions and simply put, genuinely interested in helping me. Recently I took my 2010 Dodge 2500 Ram in for long overdue servicing. I dealt with a very delightful service lady, Annette, and she provided me with regular updates, listened to my concerns, and had the truck finished on time and within my budget. Previously, I dealt with Vincent, who was also very good to work with for my wife's Jeep Compass. Grove Dodge have wonderful people working for them now, I certainly hope they stay around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write an amazing review on our dealership, We really appreciate it! Take care!

The Best of the Best

I recently bought a new 3500 Ram from Roman and he did not hesitate to ensure that my experience was the best it could be. It was great that Roman was able to benefit from this sale as I was in the dealership in 2016 but the numbers didn't work with an early lease buyout on my Silverado. Even then, Roman was a great salesman. we were so happy with Grove Dodge that my wife and I decided to trade in her Kia Sorrento for a 2017 1500 Ram Sport. Adam was absolutely amazing and went beyond our expectations to ensure that my wife got the truck she wanted for the right price as well as fair trade in allowance for her Kia. Thank you Grove Dodge. We will keep coming back and will be referring you to our Family and Friends. Sincerely, Chuck and Jan Barnicott *****

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for an amazing review we are glad you love your new 2017 Ram 1500! Take care!

Great service

Travis and Norman have been fantastic. They both have helped me several times and have been extremely accommodating. Grove Dodge has seen many changes over the past 10 years and I feel the service to date is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review on our service department! Take care!

excellent service

in for a tire and oil change. Enjoyed the waiting area-popcorn, water, treats, great TV. The work was done quickly No complaints from this customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review! We are please you are happy with our establishment! Take care!

Nice, easy going, and an enjoyable buying experience

Cole was helpful, easy going, and friendly. It was nice to work with a non-pushy salesperson who listened to and provided exactly what I wanted in my new vehicle. He was easy to work with, and did what he said he would do, which is hard to find in this industry.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great review! Enjoy your new vehicle!

Very well pleased

After going through a horrible experience with a few car dealers here in Edmonton, finally found a dealership with an awesome service. Set an appointment and met Warren who is really awesome but since he was a bit busy and didn't want me to wait he coordinated me with Cole who is also another great guy. Going through all the process was great, Cole showed me the exact units that I asked from Warren. After 3 to 4 hours including the test drive and negots the transaction was completed. Marcello from the finance department, what can I say to the guy??? Another awesome person to deal with. Thank you for the great experience gentlemen and another happy, pleased and satisfied customer on this side.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a Amazing review! We are pleased you enjoyed purchasing your new vehicle with us! Take care!

Average

Took too long to finance, a little sneaky on the terms, didn't mention they changed the term length until the last minute in the finance room

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sorry that there was a miscommunication in the finance department. All finance terms are quoted OAC (On Approved credit) in many cases depending on your personal qualification terms and conditions can change. If you would like to give us more details on your deal ( name, phone number) we would like to investigate further. Please Email info@grovedodge.com as we would like the opportunity to make it right.

Great sales team! No pressure! Looked after my 3 year old

I went to Grove Dodge with the intent purchasing used Ram 2500. Before I arrived it was sold, leaving me quite disappointed. Mike Polny worked hard to identify what I REALLY needed. Once we determined that, he wheeled out a truck that was just right for me, and in my price range. Mike connects with his customer on a personal level and sincerely tries to do right by them. To demonstrate their team mentality at Grove dodge, I had brought my 3 year old boy with me that morning. Roman Karpinskyy helped keep him entertained while Mike and I viewed vehicles. And what is more, Roman volunteered this service and my boy was immediately comfortable with him. Huge win there! The next piece of the teamwork puzzle was Diya Jaber, who wrapped up the deal for me. He was agreeable, and worked very hard to find a price we could both agree one. Once the deal was done, he didn't stop there. The next day when I went to pick up the truck, he went over and above and picked up some of the tab for some accessories I was purchasing from Parts. I must say that I have purchased a great many vehicles over the years, and the team at Grove Dodge was far and away the most personable, hard working, and efficient sales team I have had the pleasure of dealing with. I will definitely return to Grove Dodge for my next vehicle.....although I hope that isn't for a decade or so! Thanks, Mike, Roman and Diya! A job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write an absolutely amazing review! We are please you enjoyed the process of purchasing your new vehicle! Take care!

Truck purchase.

Have been looking for a truck that would pull my travel trailer. I looked at several hundred on line and a couple dozen in person before finding what I was looking for at Grove Dodge. I was met by Roman as I looked at the used trucks and was given all the information that I enquired about. I returned a few days later and we worked out a deal with the aid of Dom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great review! Enjoy your new Truck!