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Grove Dodge Chrysler Ltd.

(859 reviews)
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(859 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grove Dodge Chrysler Ltd. from DealerRater.

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Very pleased with service from start to finish.

Very pleased with service from start to finish. Fair and honest negotiations. Delighted to acquire my new ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very attentive advisors, Very pleased with the attention

Very attentive advisors, Very pleased with the attention to detail of fixing the small problem with my rotor and finding the bent clip. When looking after my Jeep Cherokee its very important to me to have technicians I can trust. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service tech Monica she was very professional down to

My service tech Monica she was very professional down to earth straightforward type person. She was so easy to deal with. The whole establishment is top-notch and I will be going there to buy a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I booked in for an oil change and tire rotation as my

I booked in for an oil change and tire rotation as my service contract covers both. They didn’t do the tire rotation because they deemed it unnecessary and didn’t inform me at pickup. This is the second time this has happened. BUT they did splash off my vehicle when they were done. Which was lovely!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.

Great service. Staff is responsive and flexible. Easy to book in and they finished my service early!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I would not have had to go into the service department if

I would not have had to go into the service department if they would have given the courtesy to tell me that I needed to get an alignment as often as Dodge recommends. Never heard anything about this till my front tires were done, now I have a $3100 bill

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a great experience here.

Had a great experience here. The lady who worked there was very personable and attentive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Recieved nothing short of excellent services, whether

Recieved nothing short of excellent services, whether with sales or vehicle service and maintenance. The dealership is nothing short of fantastic, and cannot be recommended enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was pleased with efforts made to facilitate the purchase

Was pleased with efforts made to facilitate the purchase of my latest vehicle. Emerson did a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Michelle was condescending and rude she kept saying she

Michelle was condescending and rude she kept saying she understood how I get a about trying to survive on a pension when had no idea

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.