Kelowna Chevrolet

Everyone was helpful, and worked above and beyond! Friendly staff and listened to my wants and needs. Great experience!

The Kelowna dealership was refered to me through family and friends both of whom had great experiences, and my experience here did not disappoint. Vik was terrific to deal with and he literally bent over backwards to accomidate me boys and I to have the veicle ready for us when we were coming in from 7 hours away. They've kept in contact over the last 2 months to ensure everything has gone well. All in all, one of the smoothest times Ive had with a dealership.

My sales consultant Stacey Foster at Kelowna Chevrolet went out of his way to put together a deal that worked out perfectly for my wife and I and it was done very smoothly

Vik is an amazing guy. He made myself and my wife feel very comfortable during the purchasing of a new truck. A very genuine person. I would recommend using Vik to any one.

Dave is awesome to work with he is up front and honest keeping his word makes me want to keep doing business with him and the dealership

We went to Kelowna Chevrolet because we have had issues with our home dealership in the past and while in Kelowna the service department provided such great service we thought it would be the same with the sales department. Our sales associate was very friendly and helped us order our new SUV with no issue. There were some issues when it came to delivery time, not being there on the dates stated, and for us who live 4 hours away, this was a big deal. We had also booked our other vehicle in for service thinking we could use the new car to get around. After a long discussion with the dealership they were quick to rectify the situation and helped us into our new car a few days later than expected and provided us a rental car to get around in. However it did cost us to return for the exterior protection services. There were some complications when we returned for that as well, we had asked for an extra piece to cover the back runner of the tailgate and was told it was done, but clearly wasn’t. Again, after a short discussion, they returned it to have it added. We had ordered winter tires as well, when we went to pick them up they were the wrong ones (turned out they couldn’t get the size we wanted in the style we wanted) but the parts manager was quick to find us what would work and have them incoming for our next trip to Kelowna. We also had some issues from factory with our new car that on our return trip we asked them to look at though and we were very happy with the services provided that day for that. I would say that the down side to this dealership is their communication. I would have liked more clear communication from all departments. I could go into detail, but we don’t need a novel. I felt very frustrated while the whole process was going down, but at the end of the day, they always came back to make it right and make sure we were happy with our new car.

Emilie was pleasant when I checked in how ever that is about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my service, I also like that once the my service is complete I can ask to be picked up immediately after its finished so I can be picked up and pick up my truck in a reasonable amount of time. So to my surprise after being ignored for an hour on my request to be picked up by Emilie I subsequently had to call the dealership to inquire if my ride had been sent, they didn't know I needed one and politely apologized and sent it. 10 minutes after I received a text from Emilie that the text are automated and she was on break (I sent the text for pick-up 1 1/2 hrs earlier) and she apologized again. She waisted 2 hrs of my day that "I'm sorry" will not give me back. My suggestion to anyone reading this is even if it's an oil change plan for it to be 4 1/2hrs or more of your day! That seems to be the new trend in the service department.

Very helpful staff and friendly buying my car there was painless as you can get very easy Kelowna Chevrolet is the way to go

2019 Colorado ZR2 trading it in for a 2022 Colorado ZR2 then trading that in on a 2024 Silverado zR2 I have now gone from Very loyal customer buying three Vehicles In five years to Someone will not be setting foot on that lot again to buy another vehicle. I know that’s a Nothing to you, Jason, but you had your chance to step up and you chose to pass it along to me. You know what I’m talking about.

Elizabeth is hands down one of the best employees at Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortunately, I can't say the same for the management team at Kelowna Chevrolet. My experience with them has been horrible. Many mistakes were made, from issues with how my extended warranty was added to my purchase contract, to dozens of service/parts-related issues, and damage caused to both my vehicles while they were in for service on multiple occasions. In the past 10 months, I bought two trucks from Kelowna Chevrolet and after my experience, I would never recommend anyone step foot in their service department or on their sales floor. They work hard to get your sale but after that, everything goes downhill. The first truck I bought late last year was a certified pre-owned Z71 Silverado that was one year old. I had nothing but issues with this truck from the moment I drove it off the lot. It was in the shop for over two months out of the total five months that I owned it. Because of all the issues with this particular truck, I had no choice but to trade it in to get rid of the headache. Then I purchased a brand new 2024 High Country Silverado that gave me many of the same issues as the previous truck I traded in. Not to mention, I lost nearly $11,000 on trading in the first truck which was a lemon, to then have more issues with the brand new, more expensive truck. The general manager Jason W has been mostly uninterested to help make things right. He was more interested in making money and getting the next sale from me. I had to go over his head to the ownership group that owns Kelowna Chevrolet to get some results. Last week I went into the service department at Kelowna Chevrolet for more warranty repairs, two of which this dealership had supposedly fixed in subsequent visits months before. On this last visit to the dealership, there was paint damage to the rear passenger door of my truck. I noticed this damage the next day at which point I called the service manager who looked at the photos they had taken the day before when I dropped off my truck. I was told that the truck came into the service department with no damage to the rear passenger door, l then asked the service manager to look at their CCTV footage to see if the damage was there when I left their dealership. I was told that they would not check this footage and that management had canceled all current work orders, including parts on order, and didn't want me to return to their dealership again. I was told that my issues had been too great for them to handle. From my experience, Kelowna Chevrolet's management team is dishonest, unprofessional, and unwilling to help their customers make things right. Fortunately for me, I went to my regular car wash that day after I picked up the truck from Kelowna Chevrolet and I now have photos showing the damage to my rear passenger door when I arrived at the car wash. I shared this information with the service manager Cody J, but was told it doesn't change anything. Kelowna Chevrolet would fix the damage to my passenger door, but I would no longer be welcome at their dealership (as if I were the one that caused this damage to the passenger door of my truck). This entire ordeal and months of service-related headaches have left me speechless and frustrated. Now I have to start the warranty repair process with another dealership and go through the whole process of explaining what Kelowna Chevrolet repaired but didn’t fix the problems with the truck. Don’t waste your time and money at this dealership. Go anywhere but Kelowna Chevrolet!