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Toyotatown

(7,340 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,340 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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Toyotatown is my preferred dealer for service.

Toyotatown is my preferred dealer for service. Costs are always explained to my satisfaction and when I shop around their prices are fair. The staff are professional, helpful and friendly. Work is done right the first time and the waiting area is clean and bright.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Shawn Longworth and Janine Feenstra provided an

Shawn Longworth and Janine Feenstra provided an outstanding car-buying experience! Shawn guided me through every step with patience and expertise, while Janine made the financing process seamless. Their professionalism and dedication were truly impressive. I highly recommend them and will definitely return for my next purchase. Thank you both!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had the great pleasure of working with Sylivia and

We had the great pleasure of working with Sylivia and Michael Donovan in our search for a new Toyota. While we were looking for our third Toyota vehicle lease, we wanted to down-size from our previous Highlander models. They were very helpful to us in arriving at the right vehicle selection to meet our present needs. Their product knowledge was exceptional and thorough, which made our job of choosing the right vehicle for us an easy and happy experience. Sylvia and Michael are both very professional and outstanding in their customer service approach.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Moran was a great salesperson.

Moran was a great salesperson. We had a positive impression right from our introduction. He was thorough, patient, knowledgeable and helpful. Ben was great too. Very helpful in his review of all the financial options available. He presented everything clearly, but never in a way that made us feel pressured. Overall, a positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Absolutely disgraceful service.

Absolutely disgraceful service. Had an appointment and after waiting an hour received no help or assistance. Do not recommend this dealership, there are way more respectful businesses elsewhere. A waste of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband and I have always had good experiences at

My husband and I have always had good experiences at Toyota Town, and Sylvia Donovan made our latest visit truly outstanding. From the moment we arrived, Sylvia was patient, knowledgeable, and genuinely invested in helping us find the perfect vehicle. She took the time to show us multiple options, never rushing us as we narrowed our search down to the Lexus RX350h. Thanks again Sylvia.

Rating breakdown (out of 5):
  • Customer service
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Had a great experience especially with Daniel and Ben who

Had a great experience especially with Daniel and Ben who was courteous, professional and provided all the information I needed to make my decision. I was very satisfied with the overall service provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I have been dealing with ToyotaTown for over 25 years and

I have been dealing with ToyotaTown for over 25 years and the customer experience is and always has been excellent. I have both purchased and more recently leased a vehicle here and I can't say enough about the people I encountered. Dealing with Geordie and Janine was a total pleasure. I was treated with great kindness and respect and my questions were completely answered. I have repeatedly referred many of my friends to ToyotaTown and highly recommend them!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I visited Toyotatown in London to have the battery

I visited Toyotatown in London to have the battery holder in my 2014 Rav 4 upgraded as part of a recall. The work was completed promptly at the correct scheduled time of my appointment. I purchased a new rubber strip for my driver's side wiper blade. It was installed at no additional charge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great salesman put me at ease and made me feel as though

Great salesman put me at ease and made me feel as though my business was important to them and that I was going to be looked after today and into the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.