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Toyotatown

(7,332 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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Nicole L. is the BEST!

Nicole L. is WONDERFUL!!! Friendly, knowledgeable, and never pushy. She's a gem.....our #1 salesperson who works hard and never disappoints. Love you girl!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First new car

This was the first new car I have purchased. Shawn was very helpful in making my decision final. Shawn made the shopping/purchase less painful. The Toyota dealership was bright and inviting and everyone that worked there was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

GREAT EXPERIENCE

SHAWN LONGWORTH WAS VERY NICE AND HELPFUL WHEN WE ORDERED OUR 2014 - 1794 EDITION TUNDRA, HE WORKED HARD TO GET US THE PRICE WE WANTED AND WE WERE VERY SATISFIED WITH HIM AND TOYOTA TOWN IN LONDON, ONTARIO!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Experience buying our new car!

My husband and I had a very positive experience purchasing our new 2014 Toyota Camry Hybrid from Shawn Longworth!! He was very knowledgeable and supportive of our questions/concerns with regards to our purchase. We found him to be very personable, timely and professional. Over all this was the best and easiest new car purchase we have ever made! He took care of things, was on time and made the whole experience stress free. We also had the pleasure of dealing with Steve Roach, John Rossini and Adele who went out of their way to go over every detail to make sure that we had all of the proper and accurate information and that we understood the entire process. This is our 3rd new vehicle from ToyotaTown and we just can't recommend them enough! Shawn - we enjoyed having the vehicle ready when promised so we could have it for the weekend /the fantastic weather. A job well done! THANK YOU! Sincerely, Carrie and Gerry Smith P.S. It's worth the drive from St. Thomas, or anywhere in the province to buy at this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sylvia Donovan

My recent experience in leasing two vehicles from Sylvia is very good. She is very professional and took the time to explain the total package to my wife and me, I would highly recommend Toyotatown and Sylvia Donovan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Pleased with buying process at Toyota Town

In March 2014 we took delivery of a Toyota Sienna minivan. Steve Chung happened to be who we dealt with there and he was extremely professional throughout the process. In no small way this played a role in arriving at the decision to buy the Toyota. There was no pressure nor badmouthing of the competition. A personal situation for me required some extra legwork at Steve's end which he did without complaint. Steve gave us all the information we needed in an honest and thorough way, letting us arrive at our decision on our own timetable. Great job Steve, thanks for looking after us! To readers I would highly recommend Steve Chung as someone to speak to about a Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

.Simplicity

I always ignored advertising before but Nicole Lavasseur and Toyota Town did make buying a new Corolla simple just as the ad said. Thank you, Nicole.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Toyota Sienna Limited

In March 2014, I had a very pleasant experience in the selection, negotiation and final delivery of a new Sienna at Toyota Town. Overall, I have found the staff very helpful in taking customer through the car purchase process without unnecessary pressure to buy. We mainly dealt with Nick during several visits to dealership in selecting the right automobile for our family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Fantastic Customer Service

Discovered a car I would like to see via Autotrader online. Received an email to my response within one hour. This was a first for me. Usually never received responses from other dealers. Was told Shawn would be available when I arrived. Shawn had everything ready to go for a test drive when I arrived. Shawn was very knowledgeable about the Camry. Shawn is a very friendly individual and cannot do enough for you. I made the choice to buy a 2011 Camry XLE and Shawn showed me all the functions within the car as well as helping me pair up my phone to the audio system. The handover went smoothly and I was in and out with my new wheels in a short amount of time. Great work Shawn and thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Used Car Purchase

We found ourselves in need of a "new to us" vehicle in a hurry after an accident. We had attended this dealer ship on two occasions to test drive compact cars. The second time we attended this dealership, it was to make a final decision and purchase. We had the great pleasure of working with Nicole Levassuer through this process. She was awesome with our kids each time, and was honest with us about the pros and cons of each vehicle we test drove, based on our wants and needs. We will seek out Nicole again when it is time to move on from our van.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.