Sherwood Buick GMC

Great service. Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change

I purchased a 2017 Toyota Tacoma TRD Off road from Sherwood Park Buick GMC and the experience is excellent. Matt, Michael and Ryan went above and beyond my expectations, these guys are top notch, hands down. This is the place to buy a new or used vehicles as they have a wide range of quality vehicles. Truly, this dealership is highly recommended. 5 stars all the time. Thanks Sherwood Park Buick GMC for a job well done and keep up the excellent service. You can expect a repeat business, that's for sure. Regards, Marco

Michael Friesan seemed very honest at the beginning. We almost made a deal on a used truck but I asked for a break down of the financing end price, either he couldn't or wouldn't give me a proper answer, just saying "sure that's how it works" on the phone. I sent him a $500 deposit which he said was refundable. After I went to other resources for more information on the financing, I decided its not a good deal and I backed out of the deal luckily didn't sign anything yet! I asked Michael to honor his word and send me the deposit back. He said he wouldn't cause he already worked on the truck getting it ready for me. Wouldn't he have to do that for the next guy regardless ? It should of been ready already. The deposit was to hold. Pretty disappointed and now he just chooses not to respond. He said I have to send 500 to hold the truck otherwise it'll be off the lot the next day. If they sell trucks that fast, sending back 500 dollar deposit shouldn't be an issue. Ridiculous. Don't work with this guy.

Bought a 3 trucks from Erik and he was always fair. Went above and beyond on the last purchase due to me not checking the GVW on a 2500. 1st class dealership IMO.

I had an excellent experience with Todd in getting my new GMC Sierra. Factory ordered and delivered how I wanted it and in the time Todd told me. Excellent knowledge and did not try to push me into something I did not want. I would recommend both him and the dealership to anyone.

From ordering a vehicle to finance, this dealership was awesome. Nolan went over and above to try to fit our needs, and was very open and honest about everything, even when it was something we didn’t want to hear due to restrictions. We shopped around with numerous other dealers (as the vehicle we wanted is near impossible to find right now), and Nolan was one of the best to deal with. We decided to go with a different dealership because the vehicle we wanted would land first there, but I would go back to Sherwood GMC and Nolan anytime! Responsive, honest, and extremely easy to deal with. Thanks Nolan for all the help and when we look to trade I’ll be coming to you first! Big kudos to the Dealership as well for not forcing any add ons to increase profit. I really respected that I didn’t get told there’s a mandatory 3m and undercoating package like other dealers did. Sherwood was amazing to deal with.

I dont know what to say. Its been up and down. Initially I was told that the vehicle will arrive end of april. Moved multiple times so i have to move my appointments multiple times too. Christian has been nice but man this dealerships after sales care went downhill since we had our first vehicle. Heres why, Since the date was moved several times, I was asked on how they can make it right. I told them my request because I was trading a vehicle and im paying much more now but im not even using the new car. So i asked to return the difference. No updates... nada.. i believed they wished I forget about it. Then I received a call that it will be prioritized to arrive a little bit sooner. However I cant move the dates of my appointment already. Ok fine Ill suck it up. Finally the vehicle arrived. I Asked for the documents i needed the first day the vehicle arrived. Nobody followed up.i have to message christian again to ask for the documents on the 3rd day as my wife needs to sign the documents (you feel my frustration? I have to beg for info and documents. Ive been following it up myself) they finally gave the documents needed on a friday and I manage to get a license in the nick of time. When I finally got the car I have a big relief that atleast I dont have to wait anymore. However still no mention or update about my request. Told myself if they will not take responsibility I promised myself this will be the last vehicle well buy from them. Its not the end though.... everybody forgotten my deposit.. I have to followup myself to retrieve my refundable deposit. Why do I need to request for my deposit back myself? Why? All in all its really not a good experience and obviously nobody cares after we signed and made the purchase. I have to followup myself. Now my 2017 acadia we decided to replace and trade. Ill wait for the 2023 gmc acadia. Im dealing with Capital Buick Edmonton now and they will update me once we have news of the new one. Its just so sad that the dealership that I got my first car never really cared that much after the deal. Sure maybe they have a lot of busy days, but once you sign, most of the time, your on your own. Follow up yourself or wait until they are not busy. This deal took a lot of my energy seriously. - benedict

Worst place I have ever dealt with, service department is just a cash cow with horrible customer service. I do not recommend going there, I will never go there again. Scam artists would be there highest rating. They are awesome at that.

I owned different makes of vehicles but love the Buick the most. I got to say Sherwood park Buick / GMC is the best I dealt with for service and friendly . I would Definitely recommend anyone to go there for their next new vehicle.. Thanks again for your service.

Sherwood Park Buick GMC provided, not only the worst dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his vehicle. I take pride in ownership and meticulously look after my truck… after all, these are MAJOR investments these days. When I take my vehicle to a dealer for service, I expect my vehicle to be treated in a similar manner and for that dealer to take responsibility for my vehicle while in their care. April 21, 2022 my 2022 Sierra 3500 AT4 went in for a defective part repair to Sherwood GMC. After service was completed, my truck was carelessly parked by a dealer employee in a laneway (not even a parking stall) in front of the service bay obstructing part of the roadway. When my vehicle was struck by a reversing delivery van, not employed by the dealer, my issues began. My service advisor, Robin Lenney called me to let me know what had happened, but not to worry, the driver of the van was courteous enough to leave a note. My response was sympathetic to the dealer. If a note was left, they wouldn’t have to pay for the repairs to my vehicle out of pocket for the damages incurred while in their custody. Great. Apparently, my understanding about how these types of scenarios are handled, at least by this dealership, was very wrong. Robin basically laughed in my face. He was immediately confrontational and condescending and explained to me in a tone that was anything but cooperative (putting it lightly) that this was 100% my problem… anything they do to help is out of charity. He used the example “it’s like if your vehicle was hit in the Safeway parking lot” even though I wasn’t the one who improperly parked the truck, nor were the keys even my possession when the vehicle was damaged. The dealership refused to take ANY responsibility for what had happened and seemingly took pleasure in antagonizing me over the phone in any way that they could. I talked to Paul Hrynew, the service manager, and he was equally as antagonizing as Robin Lenney. They perpetuated an attitude of “we don’t care at all” in everything they said. The customer service provided was admittedly infuriating, appalling, and totally unacceptable and I would encourage any dealer principle that cares about customer retention to compel both of these individuals to seek employment in a different field, not related to customer service. To make a long story short, I’m in the progress of repairing my vehicle elsewhere, and will hopefully be compensated by the driver of the delivery van. The onus has been placed on me and Sherwood GMC made it clear they want no involvement. I will not be back for service, and I will CERTAINLY not be purchasing a new vehicle from Sherwood GMC in the future.