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Vaughan Chrysler

(1,198 reviews)
2021 consumer dealer award
View 7 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vaughan Chrysler from DealerRater.

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Just bought our second truck from these guys!

We picked up our new Ram Rebel last night. This is the second new truck that we have purchased from this dealer. This dealership is over an hour away from where we live and that's taking the 407 the entire way! I can tell you that I work with virtually every dealership in Ontario, but decided to deal with these guys again. Both Mike and Anthony are absolutely amazing, they gave us a great price and took care of us from start to finish. Once again thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic experience

Who wants to sit in traffic, waiting forever, taking detours and getting super frustrated at the length of time it takes to get Vaughan Chrysler! I do! I am from Hamilton and will continue to make the long drive in for such awesome service. Absolutely love Mike and Anthony. What a fantastic experience. I love, love, love my truck. They listened to exactly what I wanted, even saying “don’t settle, tell us what you really want and we will make it happen. We want you to love your vehicle”. I do, and they made it happen. Thank you Anthony and Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best truck buying experience

Nick takes the time to build relationships with his clients. Amazing salesperson and great dealership. Would highly recommend visiting him if you are in the market for a new car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thank you Albano Melo for the purchase of my Ram 1500 Sport

I would like to extend a heartfelt thanks for the professional and courteous guidance for my purchase of my new Ram 1500. With no intimidation tactics you would normally get, it made my dealings comfortable and stress free. I would recommend Albano for his straight forward and no pressure approach to any of my friends. Paul Caruana Thanks again Albano Melo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Experience at Vaughn

My experience of purchasing my vehicle from Vaughan Chrysler was excellent. The sales representative, Albano Melo was professional in terms of giving information I needed to make a purchase, quality of customer service, helpful, polite, prompt response, pleasant and respectful. From the point of walking into the showroom to the point driving my new vehicle, the experience was excellent. The front desk receptionist were welcoming and helpful as well. I would strongly recommend Vaughan Chrysler to my friends and relatives. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My family and I are very happy with buying new car in the co

My family and I are very happy with buying new car in the company specially we have to say thanks to Messi who is a person helped us and excellent speaker, listener, interpersonal and critical thinking, as well as being a good negotiator. Thank you very much again🙏

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service centre at the Vaughan Chrysler is the worst.

They talk to you like you are disturbing their space. They don't ask questions that need to be asked so you will have to do your research before visiting. They do ask who you were speaking to on the beginning phone call as they don't believe what you say they said. "Hey you, your car is ready." They charge more than full retail price on parts. They don't want to talk to anybody after 3:00pm so go well before that time in the day. On one occasion I was told that a Windshield Washer Nozzle Kit would be $57 installed and they would have to order the part. Instead they added $40.00 plus $4 misc. charge for a total of $101 before taxes. I know its that much money as far as car repairs cost but that little piece a plastic and sealer ring cost maybe about $3. Man did I ever get suckered and with terrible treatment to boot. I have tried dealing with Vaughan Chrysler multiple times over the years and always leave feeling like they were the customer and and I was the customer (non) service reps. PLEASE DO NOT SUPPORT THESE PEOPLE WITH YOUR WALLETS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Thank you Jaime & Vaughan Chrysler

We worked with Jaime who was absolutely phenomenal! She went above and beyond to help us find an SUV that was best suited for our family and needs. She also worked hard to get us financing at an excellent rate to help us rebuild our credit. We were turned down else where but we were approved within 24 hours with Jaime. We had our car in our driveway within 48 hours of signing the paperwork. She explained everything thoroughly and never pushed anything on us. She answered every single question. She truly was a pleasure to work with. Everyone at the dealership was very welcoming and kind. We would highly recommend Jaime and Vaughan Chrysler!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank You Sirous

This has been the most seamless and stress free experience at any dealership. Sirous and Tina went above and beyond to ensure our satisfaction. I highly recommend Vaughan Chrysler and will be recommending this dealership and their staff to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service!!

From the moment you walk in to Vaughan Chrysler you won't be disappointed! From the nice greetings by the receptionist, to the professionalism of the sales staff, they went above and beyond to make purchasing our Jeep Grand Cherokee and awesome experience. Sirous and the team are such great people to deal with, they make you feel at home. They really take the time to listen and do their best to make you as happy as they can. We look forward to dealing with them in the future and highly recommend this dealership.:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.