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Toronto Hyundai

(1,041 reviews)
2019 national dealer award
View 14 awards
2019 national dealer award 2019 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,041 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toronto Hyundai from DealerRater.

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"It's more than just selling and servicing, it's a family"

Arnold Cabalza is superb and so helpful. Lloyd Balbarosa in service & Heather in finance advising are great. Proud to be a part of Hyundai family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

John & Dess, thank you so much for the positive feedback. We treat all of our customers like family & we're so glad that you feel that way! Thank you for the 5-star review & sharing your positive experience with us.

Always a wonderful experience with Arnold Cabalza

Arnold is the most helpful person you can ask for. I came back to him after trading in my car and he made everything into a smooth transition along with the help of Heather. I could not be more pleased on how helpful this team is and how Arnold is there help with your needs on looking for the right car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review & kind words about our staff! We truly appreciate it.

Have never stepped up when they were wrong

Issue #1 My SUV was leaking oil and they kept telling me it was residual oil, I had to use my time to go back to the dealership several times as the problem persisted. It wasn't until I said maybe it's the gasket? The problem was then fixed, it was a gasket. No apologies, no value add provided for all the time I wasted. Issue #2 I went into have my winters changed to summers they asked if I would like my tires balanced, I said yes. They changed my tires and balanced them AND then told me two of my tires were no longer road worthy... Why would they have not told me that prior to charging me 79 bucks or so for tire balancing when they knew full well I was only going to change them out? I relayed this frustrating to customer service, who said they would relay it to management and nothing... No apologies, no value add. I am beyond frustrated with the lack of customer service within there service department. I understand this how they make there residual dollars but come on!!! This is just stealing. Never will I use or recommend Toronto Hyundai again. So disappointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

I bought a new Ionic...dealership was great, salesman was attentive and took the time to share information that I required. I would recommend Toronto Hyundai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review & kind words about our staff. Congratulations on the purchase of your Ioniq!

Excellent Customer Service...Best Sales Agent ever....

We just purchased Sta Fe 2018, All we can say is that Mr.Arnold Cabalza is very accomodating,approachable ,experienced and most of all he knows what he is selling he will explain everything about the car you’re buying. He is very helpful and very friendly too.... Thank you so much Kuya Arnold,Godbless you goodhealth and long life!!! Salamat po, Judith & Dado

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review & kind words about Arnold! Hope you enjoy your new 2018 Santa Fe.

So Happy I chose this Dealership!

On arrival I was greeted by salesperson Arnold Cabaiza. He asked me some questions to determine the right vehicle that would suite my needs then we went for a test drive with the 2018 Kona 1.6T Ultimate AWD. Perfect, just what I was looking for! He introduced me to the sales manager Lawrence Lam and financial manager Michael Smith. It was a pleasant experience and I purchased the vehicle. On the delivery day my car was ready on time and was spotless and shining. Arnold then introduced me to the customer service staff as well as the managers of all the departments. Setup an apointment for my first maintenance visit. Gave me an example of the cost for regular service intervals. I would like to thank the persons mentioned above for their friendly, courteous manner and helpful suggestions throughout this process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mario, your review put the biggest smile on our face! Thank you for the kind words about Arnold & the rest of our staff. We're so glad you enjoyed your experience with us. Enjoy your new Kona!

EXCELLENT CUSTOMER SERVICE

My husband and I recently bought a car from Arnold Cabalza and he did not fall short at any point within our conversation. He really listens to your needs and takes care of his customer like he is family. I would recommend Arnold Cabalza to anyone who needs to buy a car. And my whole family can vouch for that because my mother, father and in-laws all go to Arnold for his services whenever it comes to buying a car. Thank you Arnold again! You’ve truly have been a blessing to my family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Aaron, thank you so much for the 5-star review & kind words about Arnold! We truly appreciate it.

very friendly and excellent service kuya Arnold

It was very pleasure dealing with kuya arnold. We are very satisfied and very grateful for his helped. When we pick up our new car, he ensured that we had a complete orientation and everything was in place in our car before we went home..Thank you so much kuya. we will surely recommend you to our friend..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review & kind words about Arnold! We truly appreciate it. Enjoy your new vehicle!

new car purchase

I was shopping around for a new car, went into the Toronto Hyundai dealership where I met Jack Kang the sales rep. saw the new Kona and fell in love with it. Jack was crucial in making my decision in making my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

Thanks Anna for the 5-star review & kind words about our staff! We truly appreciate it & hope you enjoy your new vehicle.

Great Experience !

I just bought my second car at this Dealership and had again such a great experience! Shobhat was very patient and extremely helpful! Michael was great! We bought our first car with Michael Chow back in 2013 and he was amazing! Great Team !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Marcela, we're so glad you came back to our dealership for a second purchase. We truly appreciate your business, the 5-star reviews & kind words about our staff. Thank you!