Reviews
2 weeks no response from dealer
I live 200 miles away from interested in one of the trucks they have tried calling and messaging for additional information pictures or videos but no response after 2 weeks
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Don't trust them.
These people only care about your money. Bought a used car drove it home to find out it had an oil leak that will cost me over one thousand dollars. They had a dealer warranty on this car and won't stand behind it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Son needed a car
Came in on a Saturday looking for a car for my son. They were busy but gave me a great deal and the SUV worked out great for my sons needs. It is fast paced but Jordan helped me find an SUV that was actually in my budget. I will be back for my next used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly customer service
Overall it was a fast and easy buying experience!!! Would recommend if you are in the market for a used vehicle they have a great selection!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service
Great selection of vehicles. Great customer service. We called and they didn't answer but called us back quickly. Very helpful and friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Disappointed
This place is a joke. You’ll get the runaround over and over, and no one every communicates with you. They make promises they don’t keep. Their entire TINY “office” is jam packed with people, while their color or is something full of junk cars that you can barely get in and out. This definitely feels like one of those junk buy here pay here dealerships.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
fraudulent activity
Our corporate credit card was fraudulently used to purchase a vehicle (90 days ago). Since then we have been given the run-around by The Springfield Auto Mall about them issuing a credit back on our card. The FBI and FDIC have been in contact with them as well. I would NEVER deal with them. EVER
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bought truck
Pat our sales rep was great.No pressure just a friendly person to do business with. Clean vehicles. Busy place. Large selection and a nice website
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2011 Chevy equinox
Came here looked at 2 vehicles after Reviewing them online. They let me know that's vehicle was available and had it ready for a test drive.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a new truck
Ray was fast and friendly courtesy I would recommend this dealership to friends and family I will also go back for future purchases it was an awesome experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase