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Mercedes-Benz of Music City

(1,037 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,037 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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Chris Popin did a phenomenal job communicating with me in

Chris Popin did a phenomenal job communicating with me in my preferred method (texting) and quickly understanding what I was looking for in a car as I knew my have to haves. He was patient as I test drive multiple models and cars to determine what I liked best. He was knowledgeable on the cars and their features. He was mindful of my time and it was the fastest I have even been able to close on a car, which is my preference, without ever feeling rushed and being able to ask all the questions I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

"Leah, glad Chris found your perfect car quickly! We appreciate you highlighting his communication and knowledge. Enjoy your new Mercedes!"

Chris Popin did a phenomenal job communicating with me in

Chris Popin did a phenomenal job communicating with me in my preferred method (texting) and quickly understanding what I was looking for in a car as I knew my have to haves. He was patient as I test drive multiple models and cars to determine what I liked best. He was knowledgeable on the cars and their features. He was mindful of my time and it was the fastest I have even been able to close on a car, which is my preference, without ever feeling rushed and being able to ask all the questions I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Leah, thank you for your wonderful feedback! We're delighted to hear that Chris Popin exceeded your expectations with his excellent communication, patience, and expertise. We're glad he made your car-buying experience efficient and enjoyable. Your satisfaction is our top priority, and we appreciate your kind words.

Chris Popin is THE BEST auto sales professional I've ever

Chris Popin is THE BEST auto sales professional I've ever dealt with. So friendly and knowledgeable, no pressure, really made us feel great about our purchase. And we got a great deal! Can't recommend Chris and MB of MC enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the fantastic review! We're thrilled to hear that Chris Popin made your car buying experience at Music City Mercedes-Benz exceptional. Finding a friendly and knowledgeable salesperson can make all the difference, and we're proud that Chris exceeded your expectations. We strive to create a pressure-free environment where customers feel comfortable asking questions and exploring their options. We're also delighted to hear you secured a great deal! Chris truly understands our commitment to customer satisfaction, and it reflects in his approach. Thank you again for choosing Music City Mercedes-Benz and for recommending Chris. We wish you all the best in your new Mercedes-Benz!

Chris Popin is THE BEST auto sales professional I've ever

Chris Popin is THE BEST auto sales professional I've ever dealt with. So friendly and knowledgeable, no pressure, really made us feel great about our purchase. And we got a great deal! Can't recommend Chris and MB of MC enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your experience with us! We're thrilled to hear that Chris Popin provided you with exceptional service and made your car-buying experience enjoyable. We're delighted that you're happy with your deal and your experience with our team. Your recommendation means a lot and if you ever need anything in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

Chris Popin took great care of my wife and I on her

Chris Popin took great care of my wife and I on her purchase. She told him what she wanted he found it the rest history! Good guy

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Dear Miller78$, Thank you for your review! We're happy to hear Chris Popin made your wife's car buying experience at Music City Mercedes-Benz such a positive one. Chris excels at listening to customer needs and finding the perfect car. His dedication to uncovering the full vehicle history demonstrates his commitment to transparency and customer satisfaction. We're glad your wife found the car she was looking for, and we appreciate you commending Chris's attentiveness. Thank you again for choosing Music City Mercedes-Benz. We wish your wife many happy miles in her new car! Sincerely, The Music City Mercedes-Benz Team

I am so impressed with the professionalism and courtesy

I am so impressed with the professionalism and courtesy of the dealership staff. In particular, Emilio Valdivia made the process very smooth and stress free. A true gentleman!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you were impressed with the professionalism and courtesy of our dealership staff. We're especially happy to know that Emilio Valdivia made your car buying experience smooth and stress-free. We'll be sure to pass your kind words on to him – he'll be delighted to hear such positive feedback!

Superior service and great people.

Superior service and great people. I would recommend Chris Popin to all who think they may want a Mercedes

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

"Superior service and great people? Music to our ears! Thanks for recommending Chris, tmahler."

If you want a great Mercedes and friendly, honest, and

If you want a great Mercedes and friendly, honest, and professional service, Mercedes Benz of Music City is the place to go!!Ask for Issac Aziz. He’ll get you exactly what you’re looking for without the pressure of just trying to sell you something. Thanks everyone.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so grateful for your kind words about Mercedes-Benz of Music City! We strive to provide a welcoming and professional environment, and it's fantastic to hear that you experienced friendly, honest service. Thank you for the shoutout to Issac Aziz! We'll be sure to pass on your praise for his dedication to finding the perfect car for his customers, without any pressure. We appreciate you choosing Mercedes-Benz of Music City, and we hope you love your new ride! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Chris was very insightful throughout the process and did

Chris was very insightful throughout the process and did not pressure me for the sale. We found the right car for me and simplified the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear that Chris provided you with insightful guidance throughout your car buying journey. It's our goal to empower our customers with knowledge, not pressure them into decisions. We're especially happy that Chris helped you find the perfect car for your needs and that he simplified the buying process. At [Dealership Name], we believe car buying should be a smooth and enjoyable experience. We'll be sure to pass your kind words on to Chris – he'll be delighted to hear your positive feedback!

Chris Popin at Mercedes Music City Dealership exemplifies

Chris Popin at Mercedes Music City Dealership exemplifies excellence in car salesmanship, especially with the EQS 450 model. From the moment I stepped into the showroom, his warm demeanor and extensive knowledge made me feel valued as a customer. Chris patiently listened to my preferences and expertly guided me through the options, ensuring I found the perfect EQS 450. His professionalism, attention to detail, and commitment to customer satisfaction truly set him apart. Thanks to Chris, I now drive away in my dream Mercedes EQS 450, grateful for his exceptional service. If you're in search of a seamless and enjoyable car-buying experience, look no further than Chris Popin at Mercedes Music City Dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for this incredible review! We are absolutely thrilled that Chris Popin exceeded your expectations throughout your car buying experience. It's our mission to provide exceptional service, and it sounds like Chris delivered on all fronts. From his warm welcome and in-depth knowledge of the EQS 450 to his patient guidance and commitment to finding you the perfect car, Chris truly embodied excellence in car salesmanship. We are so grateful for your kind words about his professionalism, attention to detail, and dedication to customer satisfaction. We'll be sure to pass your praise on to Chris – he'll be delighted to know how much his efforts impacted your experience. Congratulations on driving away in your dream Mercedes EQS 450! We hope you enjoy every luxurious mile. If you're ever in the market for another Mercedes-Benz, or if you have any questions or need anything at all, please don't hesitate to reach out to Chris or the team at Mercedes-Benz of Music City.