Skip to main content

Automaxx Automotive Of Calgary

(249 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automaxx Automotive Of Calgary from DealerRater.

Want to share your experience with this dealership?

Write a review

Avoid Chris Thin At All Costs

WARNING !! Avoid Chris Thin at this location,In the NE, I tried to purchase a used truck in March 21 2019, it broke down 8.4km down the street. They tried to fix it 3 times, and each time it broke down on me , They refuse to refund my money , it's now June 29th. I still have no vehicle. They offered to give me a vehicle I was not interested in. They don't honor the terms in their own contract . They said there going to drop the vehicle off at my house and mail me the keys. Instead of giving me a $1300 deposit back , I told them they could keep all the payments that have been made on the vehicle since the start. But he refuses .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great buying experience

Car dealerships, new or used can be an intimidating place for anyone. My experience at the Automaxx location just off McKnight was very good. Excellent inventory and their prices were also very good. No pressure, just a commitment to make my wife and I find the right vehicle for us, not what they wanted to sell. We never felt rushed and found our sales lady, Amerie, though young, to be very courteous and knowledgeable. We found the perfect car for us, the price was very reasonable. I would have no problems recommending Automaxx to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic

Amazing service. Jordana went above and beyond for my husband and I! She worked so hard to get us the best possible deal. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing service

My first time buying a car and Brandon House was amazing he helped me with everything. I highly recommended going there. He even brought the suv out for me to test drive. He took time out his night bring the car to me . And was extremely knowledgeable about the car. He even got the suv registered and the plates for me. I will definitely be going back there for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Really regret going to this dealership

So I asked the dealership for a vehicle with a car starter. Which it did come with but doesn't work 😡 and I cant even plug in my vehicle cuz the prongs are bent funny cant straighten them out.. I told Phillippe about he really doesnt seem to care, but he was really on me to get financing a vehicle from them but once I ran into problems with the vehicle they did nothing about it no calls or texts.. but he was really calling and texting to get my money.. I really regret getting a vehicle from them.. if there was a way to get out of my contract I'd so get out of it

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very impressed with Automaxx and with Dennis Ebbs

What can I say high fives and thumbs up! Automaxx and Dennis Ebbs went out of their way to make sure I was completely happy. Dennis Ebbs went above and beyond to get me into the SUV I wanted, I feel for those that had bad experiences but hey you can have a bad experience at a hamburger place too Thank you Dennis and Automaxx you folks are awesome!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Shifty

Shifty business practices. Asked for price on car, business manager skirted the question, tried to get me to send an application and would only talk about payments. Asked again sternly and got the runaround Word to the wise, do not deal with places like this that won’t give you the straight facts.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Hi Scott, I think we are going to have to agree to disagree on this one. Your initial inquiry didn't show a price request (which has now been fixed) so we didn't know that was your question on the Golf. It was your response to our email which was more threatening and rude than "stern" as you put it. Based on that response, our team member chose not to deal with you any further. A decision our entire organization supports. We wish you luck in your search for a vehicle and hope that you treat the next dealer with more class than you've shown us.

High dollar car

Soooo I went to make sure a car was legit and the employees (all of them ) were rude, unknowledgeable, and disrespectful . We ended up buying the car the next day and they wanted their money right away , constantly calling and harassing us till they got paid. It took 3 weeks to deliver the car and when they did deliver it was out of fuel , still never had it working correct and had a bad battery still which they knew about and neglected to change, greasy car salesmen stuff. If you want a car outta gas , to be treated like a child and un knowledgable pompous employees who eat for living I recommend Calgary auto maxx, chris is not a man of his word .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, While I appreciate your taking the time to provide a review, I'm confused as we have followed up with the all our recent customers and found nobody who had this experience. Please let us know your name or even just the deal number from your Bill of Sale so that we might better assist you.

Horrible

My experience with nic Grayson was very horrible. If you want someone who belittles you, talks down to you as he some higher up guy and your a no one , well nic Grayson is your guy. Nic Grayson apparently had me approved for a car for almost 3 weeks now. I would write him every few days- week to see where the application process stands and every time I would get a different answer ( to me sounded more so like xxxxxxxx and that he had no idea what he was actually doing). Eventually I wrote nic and asked once again where the application was standing and I then said that it was taking way too long. ( I have never had to wait 3 weeks after a approval to get a car). He then wrote me back and said "Thats because your credit is not good, you have collections and write offs, do you think banks are lining up at my door for your business? If you want to take your business elsewhere feel free, just let me know and I can let the only finance company willing to work with you know that you do not want to proceed. This was so belittling considering the advertisement for auto Maxx states all credit approved, even if you claimed bankruptcy. It also states approved with in as little as a few hours .. in my case a few weeks. This is not how you treat and talk to customers, especially since you are a SALES REP and not the pope or some god.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
6 people out of 6 found this review helpful.
Dealer response

Hi Lori, Thank you for taking the time to review your experience. I totally understand how frustrating it must be to wait for an approval. I hope you'll understand that we are at the mercy of the banks when it comes to the speed of approvals. Your situation was especially challenging because you had not only bad previous credit, but bad current credit so it limited our ability to secure an approval in a timely fashion. As for your experience with Nic, I reviewed your text communication with him and didn't see anything that would support your claim, but sincerely apologise if Nic's communication seemed rude in any way. Obviously we weren't able to assist you this time, but I still appreciate your feedback as it helps us improve our processes going forward. If you can email me at maxxhq@automaxxcalgary.net with your address, I'd like to send to a Tim's card as a thank you for taking the time to help us get better. D

Consumer response

Well lucky for me , I still have the text. If you care to see I posted them on a review on your Facebook group.

Extremely satisfied customer

A big shout out to Nic Grayson at Automaxx. This guy went above and beyond to help me. Highly recommend NIc and Automaxx to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad to hear you had a great experience! Thank you for choosing Automaxx! I'll pass it on to Nic. D