Reviews
Outstanding customer experience. Great products and...
Outstanding customer experience. Great products and service. Everything was explained to me in detail, went through the videos for each unknown feature included in the car. Staff is professional and it is visible that it is formed from car enthusiasts, not playing games with customers unlike in other places.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy, Alex, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Sales Team at INFINITI of Las Vegas
Always accommodating when we have an issue with our...
Always accommodating when we have an issue with our vehicle. Their staff is always willing to help and get us in to fix the problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Sales Team at INFINITI of Las Vegas
Kevin is the greatest, always available and helpful!...
Kevin is the greatest, always available and helpful! Excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing INFINITI of Las Vegas! The Sales Team at INFINITI of Las Vegas
Everything was great. Thanks. The team worked together to...
Everything was great. Thanks. The team worked together to find a vehicle that fit my needs. And were tough on pricing but we got it figured out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing INFINITI of Las Vegas! The Sales Team at INFINITI of Las Vegas
Excellent service, customer experience is the best,...
Excellent service, customer experience is the best, waiting lounge is pretty nice very confortable if you need to wait
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review, David! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Sales Team at INFINITI of Las Vegas
Ladies were courteous and efficient. Everything was...
Ladies were courteous and efficient. Everything was explained to me in detail. I my car buying experience was smooth and easy.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Sales Team at INFINITI of Las Vegas
Professional staff ,prompt attentive to my needs,...
Professional staff ,prompt attentive to my needs, explaining the service to be performed on my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback! The Sales Team at INFINITI of Las Vegas
The service was really bad and is not the first time...
The service was really bad and is not the first time
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
INFINITI of Las Vegas responded privately on 8/17/21 9:32 AM Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Sales Team at INFINITI of Las Vegas INFINITI of Las Vegas responded privately on 8/17/21 10:37 AM Hello, my name is Marc Lustig, I'm the Service Manager here at Infiniti of Las Vegas. I'm very sorry that you had a bad experience. I was hoping you might contact me so I can get additional information about your visit? If you have a moment and can contact me, my mobile phone is 702-296-3146, or my direct email is mlustig@superstoreauto.com. Thank you, Marc Lustig
Best customer service ever. Kenny Franchek really took...
Best customer service ever. Kenny Franchek really took his time with me explaining all the details of my car. I have been buying cars at this location for 20 years and this is my fourth Infiniti.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing INFINITI of Las Vegas. We truly appreciate your loyalty to us for the past 20 years, Lynn. We're glad to hear that Kenny was able to help, and you had a positive experience with him. Congratulations on your new Infiniti, Lynn! The Sales Team at INFINITI of Las Vegas
Love the people and atmosphere they are on...
Love the people and atmosphere they are on time…friendly….efficient and have a great waiting area
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. The Sales Team at INFINITI of Las Vegas